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Onsen Hot Pools Retreat & Day Spa

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
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Review Highlights
Relaxing finish

Service.. Awesome Location.. Awesome Massage.. Sensational Onsen.. Awesome What a finish to a... read more

Reviewed yesterday
A TripAdvisor Member
via mobile
Total relaxation

The views from the private spa pool were exceptional and the massage lovely. To be critical, I... read more

Reviewed 1 week ago
db7andy
,
Auckland
via mobile
Read all 1,322 reviews
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“shotover river” (132 reviews)
“private pool” (30 reviews)
Open Now
Hours
Hours Today: 9:00 AM - 10:00 PM
Suggested Duration: 1-2 hours
LOCATION
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
CONTACT
Website
+64 3-442 5707
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Write a ReviewReviews (1,322)
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All reviews
"shotover river"
in 132 reviews
"indulgence package"
in 44 reviews
"private pool"
in 30 reviews
"retractable roof"
in 22 reviews
"roller door"
in 15 reviews
"pamper pack"
in 13 reviews
"my partner"
in 67 reviews
"clear night"
in 17 reviews
"amazing views"
in 48 reviews
"town centre"
in 13 reviews
"unique experience"
in 14 reviews
"visiting queenstown"
in 24 reviews
"new zealand"
in 26 reviews
"tub"
in 67 reviews
"candlelight"
in 31 reviews
"indulgent"
in 44 reviews
"mountains"
in 110 reviews
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1 - 10 of 1,291 reviews

A TripAdvisor Member
51
Reviewed yesterday via mobile

Service.. Awesome Location.. Awesome Massage.. Sensational Onsen.. Awesome What a finish to a sneaky week in Queenstown recommend to all will visit again.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

The views from the private spa pool were exceptional and the massage lovely. To be critical, I found an hour in the spa pool a bit long and the price a little high, but, for the view and overall experience this is a must do...More

Thank db7andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Me and my husband had a hot pool followed by a relaxing message. It was the most romantic experience for my Queenstown trip. Hot pool under the stars,full privacy and such trained hands for message. It's a must try...I loved it.

Thank snow0210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago via mobile

My fiancé and I booked this months in advance and luckily so - because this place is extremely popular and now we know why. It was incredible and the professionalism and the privacy they provide makes all the difference. The hot pool itself was gorgeous...More

Thank jessratcliffe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

We thoroughly enjoyed our experience at the hot pools and would love to go again! We were collected in the free shuttle bus from Queenstown which ran to schedule. All staff were wonderful and friendly and the hot tub experience was divine! It’s the most...More

Thank Missdannilouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

My wife and I took her visiting sister from the U.K to the pools for a Birthday treat and it met all our expectations! We had left it late for a booking but managed to get a 10pm cancellation spot, their loss our gain. Now...More

Thank Maloneys71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

I booked this for my partner for our trip around the South Island in a Motor Home. Cost about $432 New Zealand which was about $400 Australian and worth every penny! We had the spa at 830pm and the sky was crystal clear so that...More

Thank Ronie i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Booked this as a surprise for my husband for our 22nd wedding anniversary. What an amazing once in a lifetime experience. Amazing views overlooking Shotover River in a gorgeous private setting. Thoroughly enjoyed the experience and would recommend to anyone to do this when n...More

Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi Michelle, Thank you for taking the time to let us know how we are doing. We could not ask for a better compliment, we are so happy that we provided you with great memories for such an amazing celebration. We love what we do,...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Boyfriend and I went on a winter night. Had to wait a we while to get to our pool but worth it. We had the Tandeki which was lovely, felt very indulgent sipping bubbles and eating ice cream in the pool! We had the perfect...More

Thank Belén T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi, We are extremely grateful for your review. I would like to apologies for the wait you had prior to your pool, we always try our best to keep to schedule however sometimes due to daily operations guests do endure a short wait. It is...More

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Reviewed 2 weeks ago via mobile

If you are to go I would recommend going during the day time. We went at around 10pm at night and couldn’t see anything all my photos were blurry from the steam. Although it is relaxing and you can see the stars, it was way...More

Thank lulus70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi, We are sorry to hear that you were not 100% satisfied with your experience. We like to think both day and night experiences are equally as amazing, in the day you get to experience the spectacular views over the Shotover river and surrounding mountains....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Lis0402
29 March 2018|
AnswerShow all 4 answers
Response from nutymama | Reviewed this property |
I wouldn't have any problem taking my kids ... it just wont be a romantic date lol. And it is more of a soaking type place than a swimming or playing around place. So depends on your child.
1
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Kay K
19 September 2017|
AnswerShow all 2 answers
Response from ustripfeb2010 | Reviewed this property |
Hi Kay K, probably contact them directly, I imagine it would be dependent on when sunsets are at that time of the year. Your visit to the pools will be amazing no matter what time you go!
1
Vote