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Onsen Hot Pools Retreat & Day Spa

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
Review Highlights
Private pool is a must

We had booked a private spa and massage package beforehand which is highly recommended. We were... read more

Reviewed 2 days ago
Sydney, Australia
Absolute must do

This was one of the highlights of our trip! We had the nigh time package and it was perfect. The... read more

Reviewed 3 days ago
Amber H
via mobile
Read all 1,166 reviews
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 9:00 AM - 10:00 PM
Suggested Duration: 1-2 hours
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
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Reviews (1,166)
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1 - 10 of 1,141 reviews

Reviewed 2 days ago

We had booked a private spa and massage package beforehand which is highly recommended. We were given a friendly welcome by the lovely staff and given a choice of snacks for the private spa session. The view from the private spa is breath taking and...More

Thank jc300917
Reviewed 3 days ago via mobile

This was one of the highlights of our trip! We had the nigh time package and it was perfect. The staff were wonderful, organised and friendly. All of the staff looked happy as well, which is creates a really nice atmosphere. We were shown to...More

Thank Amber H
Reviewed 5 days ago via mobile

We booked for the hot pool followed by a 2 hour massage and facial treatment The team were all really friendly I think atmosphere would be helped by better mood music when you arrive The package involved a choice of drinks and snack - this...More

Thank Colin280862
Reviewed 1 week ago

We booked an hour at Onsen as the first thing to do on arrival in New Zealand, and as we had hoped, it was a great way to unwind and get into holiday mode. We booked a week in advance but the evening sessions were...More

Thank paraxodd
Reviewed 1 week ago

15 minutes drive from Queenstown center. The hot pools do get booked out fairly quickly so best to make reservations in advance to get the date that you'd prefer. Clean and well-staffed. Great views of Shotover river from the hot pool (tub 5). Highly recommend...More

Thank jason8881
Reviewed 1 week ago via mobile

Pros Shuttle pick up Friendly staff Awesome views Decent massage Cons Pricey I would agree with some of the reviews with the slimy residue on the sides of the tub. This was a bit gross. Felt a bit rushed at times. One thing that was...More

Thank Mattie B
Reviewed 2 weeks ago via mobile

My husband and I went there and had the ultimate relaxation package. We went at the latest time available (830pm for this package) we were treated to an hour soak in the gorgeous cedar tubs and then an hour massage. I had sue who was...More

Thank mandys466
A TripAdvisor Member
Reviewed 2 weeks ago via mobile

My wife and I did the ultimate relaxation experience package. The price was reasonable the staff were friendly and professional. The views, private pool, refreshments, hot pools, and the relaxing message made us feel like a King and a Queen for the day. They’ve nailed...More

Thank A TripAdvisor Member
Reviewed 4 weeks ago via mobile

My husband and I spent an hour at dusk in these beautiful hot pools, like many reviewers we enjoyed the Tandeki package which included towels, a drink (alcoholic or otherwise), plus a snack (chocolate, ice cream or chips). The view is beautiful, very scenic and...More

Thank flying_kiwi1986
Reviewed 4 weeks ago via mobile

Onsen hot pools is a must visit in Queenstown! Well worth the money, views from your individual hot tub are beautiful no matter the time of day or weather! You can watch the shot over jet go by and adjust tub temperature which is helpful....More

Thank Tessa14M
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Questions & Answers
Kay K
19 September 2017|
AnswerShow all 2 answers
Response from ustripfeb2010 | Reviewed this property |
Hi Kay K, probably contact them directly, I imagine it would be dependent on when sunsets are at that time of the year. Your visit to the pools will be amazing no matter what time you go!
6 August 2017|
Response from Hayleigh R |
we had the sunset to evening slot at 530 mid august. to be honest this was the perfect timing. not to mention the views during daylight hours.
6 August 2017|
AnswerShow all 3 answers
Response from TravelSer8 | Reviewed this property |
I agree with shazzzalo, we have done night session and it was great but if its cloudy and no stars, you will be starring at pitch dark