Onsen Hot Pools Retreat & Day Spa
Onsen Hot Pools Retreat & Day Spa
Onsen Hot Pools Retreat & Day Spa
4.5
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM
About
While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
Suggested duration
1-2 hours
Suggest edits to improve what we show.
Improve this listing
Full view
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Top ways to experience nearby attractions
The area
Address
Reach out directly
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
15 within 5 kms
Attractions
60 within 10 kms
See what travellers are saying
- Amerson1Brisbane, Australia117 contributionsA bucket list experienceVisited with my 20 something son. We were collected by their courtesy bus in Queenstown (very handy as we didn't have a car). Really enjoyed our hour in the pool overlooking the Shotover River, with complementary drink (hot chocolate as the day was cold and rainy) & snack.Visited May 2023Travelled with familyWritten 4 July 2023
- DexterCullenIreland152 contributionsNice experienceA visit to the Onsen pools is on every 'must do' list for Queenstown. We went at night and the peace and starry sky were lovely. The girls working there were very nice. I'm just not sure it lives up to the major hype it receives. It is a lovely experience though. Book well in advance and the parking is limited and tight so beware!Visited July 2023Travelled as a coupleWritten 19 July 2023
- Taylah LNewcastle, Australia33 contributionsBeautiful and something romanticThis is a beautiful and relaxing spa. They played tranquil music whilst we looked over the valley. We had the 6pm booking where we could still see the mountains and river until the sun went down completely and we could then stargaze. Note you only got about 50 minutes in the pool as they use this time for you to get dressed.Visited June 2023Travelled as a coupleWritten 31 July 2023
- David CSamford, Australia489 contributionsMagnificent views, nice warm bath.Stunning views, quite relaxing, but really just a very expensive hot tub. Four of us went, I am glad we went but on our next trip there would be no need for us to visit again. The tubs were clean, views magnificent, the nibbles were very small, wine was good. There are showers in the tub area so you can get changed as well as changing room facilities. Very busy. Be prepared for 4 or 5 flights of stairs (Or slope) to get down to the spa. Then you have to climb them on way out!!!!!Visited August 2023Travelled as a coupleWritten 26 August 2023
- Connector207014821503 contributionsA good experienceThe onsen is something that you must do when you visit queenstown. Highly recommend the original spa, you are fully informed by reception and by the guide leading you to the spa. The body soap provided smelt great. The door is only partly frosted, so does pay to be mindful of this when getting ready. The main sign on the road needs attention as it's very small and hard to see as you come around the corner. The carpark itself is well signed.Visited November 2023Travelled as a coupleWritten 1 December 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.5
2,152 reviews
Excellent
1,622
Very good
357
Average
99
Poor
42
Terrible
32
Elismha
Auckland, New Zealand547 contributions
Dec 2023 • Couples
Onsen hot pools deserves more stars than 5. This is the 2nd time I’ve been here but the 1st time experiencing the ultimate relaxation package. We also celebrated a birthday and the extra special attention to detail of the staff at Onsen needs to be commended. We enjoyed the most relaxing experience for the 45min soak and then a 1 hour hot stone massage. Nothing comes close to the beautiful scenery, exclusivity and feeling of wellness you have when leaving this special place. I will go to Onsen on every trip to Queenstown forever. It’s worth the money. Book well in advance to ensure you get to experience this amazing place.
Written 2 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Connector20701482150
3 contributions
Nov 2023 • Couples
The onsen is something that you must do when you visit queenstown. Highly recommend the original spa, you are fully informed by reception and by the guide leading you to the spa. The body soap provided smelt great. The door is only partly frosted, so does pay to be mindful of this when getting ready.
The main sign on the road needs attention as it's very small and hard to see as you come around the corner. The carpark itself is well signed.
The main sign on the road needs attention as it's very small and hard to see as you come around the corner. The carpark itself is well signed.
Written 1 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam C
4 contributions
Nov 2023 • Family
If you are like me, retreats, massages and spas are not what comes to mind first for a holiday. My parents wanted to get massages at Nugget Point Hotel and since this place was next door, I booked a session to pass the wait time. The experience was better than I expected. The view was absolutely amazing and staff and services were great. I learnt I can enjoy chilling in the hot tub and the hour definitely went by faster than I wanted. Though not the cheapest, the price is definitely not prohibitive and quite reasonable for the upkeep and view. Though retreats and spas remain not my kind of holiday, I can't deny I had a great time soaking in the tub, admiring the view and thinking I might just do this again one day =).
Written 1 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holdy's Holidays
Australia58 contributions
Nov 2023 • Couples
What an amazing place. From the moment you arrive you feel calm and relaxed. The staff were extremely friendly and helpful. After a quick wait were escorted to our bath. On entering we all had one word...WOW. The view was stunning. Sitting in the spa and enjoying a drink, it was so hard not to relax. The facilities were clean and tidy. I would highly recommend this as a must when visiting Queenstown when you need to get away and relax.
Written 29 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa L
5 contributions
Nov 2023 • Couples
Wow wow wow - we loved our experience at onsen hot pools. The views from the room were amazing and the whole process from check in to departure was easy and seamless. Would highly recommend booking some time at their onsen pools to end a long day, regardless if you hiked or not.
Written 28 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jillian G
1 contribution
Nov 2023 • Solo
Amazing surroundings and fantastic service.
The soak was so relaxing, I felt amazing. I really enjoyed the little touches, the candles and refreshments.
My hot stone massage afterwards was the perfect end to the experience, I didn’t want to leave!
The soak was so relaxing, I felt amazing. I really enjoyed the little touches, the candles and refreshments.
My hot stone massage afterwards was the perfect end to the experience, I didn’t want to leave!
Written 27 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jayne H
Auckland, New Zealand11 contributions
Oct 2023 • Couples
I wish I could give it more than five stars! Everything was amazing. Staff were wonderful. View is spectacular. Felt a million dollars!
Written 27 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jamieclower
Silverado, CA38 contributions
Nov 2023 • Couples
In search of a relaxing time before our long flight back home, we arranged for an appointment right at opening so we could have time to enjoy the pools and massage treatment. What a treat!
When our flight got unexpectedly moved earlier, the team was so helpful in adjusting our soak time (letting us in early & shortening the time a bit) so we could still enjoy a full massage. A really nice experience and great way to wind down from a busy trip.
When our flight got unexpectedly moved earlier, the team was so helpful in adjusting our soak time (letting us in early & shortening the time a bit) so we could still enjoy a full massage. A really nice experience and great way to wind down from a busy trip.
Written 25 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy B
3 contributions
Oct 2023 • Couples
View was amazing. Was a much needed time of relaxing after lots of hiking. Staff were lovely. Loved that we got food and drink as well during our spa. Would definitely recommend.
Written 21 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BumbbleButterfly
Kingston upon Thames, UK2 contributions
Oct 2023 • Couples
Visited with my boyfriend to start a romantic date day. It was wonderful. We had a relaxing time. The bath was warm with different options and relaxing music. You get drink snd snack included. The views were breathtaking. The staff was very welcoming and helpful and nothing was too much of a problem for them.
Cleanliness was very good with everything looking clean and tidy and all pool are cleaned throughly between guests. Free towels are provided and there are ample changing facilities with all the essentials.
Overall a fantastic experience and highly recommended.
Cleanliness was very good with everything looking clean and tidy and all pool are cleaned throughly between guests. Free towels are provided and there are ample changing facilities with all the essentials.
Overall a fantastic experience and highly recommended.
Written 20 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
김현순
1 contribution
Hi,
I want to know if you provide fresh water between different guest groups.
Dylan
11 contributions
From the website:
• For our Original Onsen and Outdoor Onsen pools the water is constantly refreshed with 1.5 litres of water per minute exiting the pool and 1.5 litres of fresh water being added.
• Each pool is electronically monitored at one second intervals as the water rotates between the pool and filtration system. The electronics compare the ideal readings to the actual readings and adjust as necessary.
• As the water circulates, it passes through a sand filter and a UV unit and then if required a small dose of bromine is added as a final disinfectant.
• In addition, a staff member undertakes manual pool tests four times a day as a back up to the electronic system.
• The shared facilities are also cleaned on the hour or approx. 10 times each day
•The smaller, private Serenity Soak oval tubs offered to our day spa guests are emptied, cleaned and re-filled with fresh water for each new booking but in keeping with our environmental responsibilities, we limit the number of bookings for these hot tubs each day.
I can’t decide between the Ultimate experience or Serenity soak. What does everyone recommend? Thank you
shamac777
Melbourne, Australia423 contributions
what did you go with Donna?
I can’t decide between the Ultimate experience or the Serenity soak. Which one does everyone recommend? Thanks
JoanneLee
Miranda, Australia2 contributions
We are planning a January date and wanting to do around sunset, what time will be sunset in January?
Is there a way I can know what time my session at the spa will before booking?
Lucyjsmith
Auckland Central, New Zealand108 contributions
Yes if you book online you can choose your time
We are going to New Zealand on April. Which package should I buy for onsen experience with view of Shotover canyon and full body massage?
Raymond S
Sandringham, New Zealand77 contributions
Ultimate relaxation experience. That’s what we got and had exactly what you are after. It was amazing too :)
Daniel A
1 contribution
Hi,
We are planning to do the hot pools early April. What time would be best to book to see the sunset this time of year?
Thank you!
Simon R
Auckland, New Zealand47 contributions
Hi, book earler as very popular.
Not sure hiw the sun seta as you are looking southetly across the shotover flats. Hence will only see shadows, not the sun below the ranges in the valley.
Chances are you may not get to choose such a speciic time.
But sure you'll enjoy. Just ask spa...
Sohni Singh
1 contribution
Hi, is this activity confirmed straight away when you book on TripAdvisor? Or does it take a while for the confirmation to come through?
Marketing U
Queenstown, New Zealand
Hi,
Thank you for your question.
Once you have requested a day and time on trip advisor, our reservations will be in touch with an exact booking time.
Please note all requests are subject to availability.
Thanks
The Onsen Team
Mavissssschan
6 contributions
Should I make reservation at day time or night time? When will the best time slot for that ? I will be in Queenstown in mid December. thanks
Marketing U
Queenstown, New Zealand
Hey,
That's a tricky one! We think it is equally amazing both day time and evening, our most popular session is our sunset experience. In the day time you get to experience the amazing views over the shotover canyon, however in the evening you can relax under the stars.
We hope this helps you decide.
Sincerely
The Onsen Team
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listingONSEN HOT POOLS RETREAT & DAY SPA: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Onsen Hot Pools Retreat & Day Spa
- Onsen Hot Pools Retreat & Day Spa is open:
- Sun - Sat 9:00 AM - 10:00 PM
- Hotels near Onsen Hot Pools Retreat & Day Spa:
- (0.05 km) Chateau Shotover Summ
- (0.14 km) Nugget Point Hotel
- (0.16 km) Swiss-Belresort Coronet Peak
- (0.08 km) Residence du Parc by Staysouth
- (0.09 km) Coronet Quarters - Scenic 10 min drive to CBD - Stones throw from Coronet Peak
- Restaurants near Onsen Hot Pools Retreat & Day Spa:
- (0.12 km) Kanuka Kitchen and Bar
- (0.14 km) Rakau Queenstown
- (0.16 km) Cargo Brewery - Gantleys Pub
- (0.14 km) Gin Garden
- (0.13 km) Awa Restaurant And Bar