Onsen Hot Pools Retreat & Day Spa

Onsen Hot Pools Retreat & Day Spa, Queenstown: Hours, Address, Onsen Hot Pools Retreat & Day Spa Reviews: 4.5/5

Onsen Hot Pools Retreat & Day Spa

Onsen Hot Pools Retreat & Day Spa
4.5
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM
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About
While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
Suggested duration
1-2 hours
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
2,055 reviews
Excellent
1,538
Very good
350
Average
96
Poor
42
Terrible
29

Shigamm
London, UK1,109 contributions
Couples
Excellent place to visit, very relaxed experience as well! Although you book for one hour, be aware, you have a 10 minute warning towards the end so that you have left the room by the time the hour is up. The staff are very friendly and explain the process very well!

Highly recommend!
Written 5 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

CoveCobra
Adelaide, Australia101 contributions
We did at Night and really enjoyed the experience. We could see the snow capped mountains and the river and the lights all the way into Queenstown.
It is very private and a great way to relax with your partner. They provide a drink and some nibbles as well.
Caught the shuttle from Queenstown which was very efficient.
Private shower in the room which was handy.
The water in the tub was at a great temperature for a very cold night.
Would recommend.
Written 1 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Eagle1968
Sydney, Australia49 contributions
Friends
A great place to soak weary muscles. Beautiful timber tubs add that authentic feeling and stunning views of the gorge. Perfect treat for all when in Queenstown
Written 28 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

brettnjess
Melbourne, Australia1,140 contributions
Couples
We only managed to book the outdoor hot spa pool. What a beautiful scenery and it didn’t feel too cold once immersed into the hot pool. You get an hour in the hot pool.

Firstly, we booked it online also indicating we would like to catch the shuttle bus from Queenstown town centre on Camp St. You then get a confirmation email. You need to be there prior to pick up as they do not wait for late arrivals, all visits are timed. 10 mins ride on the bus to Onsen Hot Springs. You get checked in pretty much straight away and taken to your little outdoor room, towels provided and there is a small shower area to rinse off after. You get to pick a drink and snack, part of the package. It was a pity we couldn’t get a massage package as well. Apparently they get booked out very early….

While in the hot pool/tub, we could see Shotover Jetboating below us. 10 mins before our hour is up, you get a little reminder on the speaker next to the tub. Very enjoyable and we will definitely be back again, next time we will book early enough before arriving here to have the massage included in the package.
Written 25 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Karli M
3 contributions
Couples
My boyfriend and I booked in at night and it was so worth it! Incredibly peaceful and amazing to be out under the stars. Despite the darkness, we could still see the fog in the valley below. Each pool was super private and came with its own shower/ changing area.
Written 25 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aadi
Auckland Central, New Zealand50 contributions
The shuttle service to and from the town centre is extremely convenient. The reception at the spa was super welcoming and we had a choice of a glass of wine and some snacks.
The Outdoor Onsen was spectacular!!! W went there around 4.00 pm during Winter and were lucky to be there on a clear day which amplified the scenery. Also managed to get a view of the Shotover jot coming in from the gorge ;)
The private showers were a bonus.
Super romantic and relaxing. Would highly recommend this place as a must do in Queestown!
Written 21 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shannyn
13 contributions
Couples
Very cool experience. Staff were friendly but did feel a little rushed. The spa was beautiful and we luckily picked a really nice day so the view was lovely. The drink and snack included was a nice touch and the private shower was great.
Written 18 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Shannyns2019, Thank you so much for visiting, We love to hear that you enjoyed your experience with us, we hope to see you again soon. Sincerely, The Onsen Team
Written 25 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Emily
Sydney, Australia8 contributions
a beautiful part of our trip that felt totally luxe for a very reasonable price. A private Onsen and a lovely experience from tranist, arrival, Onsen, snack provision, to exit. Loved every minute. would do it again
Written 5 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Aussie_Em998, Thank you so much for your feedback, We are so glad to hear that you enjoyed every part of your experience. We hope you get the chance to visit us again soon. Sincerely, The Onsen Team
Written 27 June 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Nicki B
Masterton, New Zealand192 contributions
Family
Flying into Queenstown this was our first stop. This place smells amazing.
Shower to your spa we each chose an ice cream and a drink.
Place was nice and clean and has its own shower to use before hand.
Changing rooms were nice warm and clean with hairdryers
We had one of the outdoor spas it was so nice and amazing views.
Written 4 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi 816nickib, What a great way to start your trip, We hope you left feeling totally relaxed and ready to explore Queenstown. Thank you for visiting, please visit us again soon. Sincerely, The Onsen Team
Written 27 June 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Quin
6 contributions
Couples
We loved the out door spa pool, views worth a million dollars, staff are so understanding and friendly, great service for pick up and drop off. Highly recommended we will be back again to do the whole package deal.
Written 3 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Iroam2022, Thank you for your review, We really appreciate you visiting us, It's always nice to hear that we are doing a good job. We'll be sure to share your review with our team. We can't wait to see you again soon, Sincerely, The Onsen Team
Written 27 June 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Onsen Hot Pools Retreat & Day Spa

Onsen Hot Pools Retreat & Day Spa is open:
  • Sun - Sat 9:00 AM - 10:00 PM