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Onsen Hot Pools Retreat & Day Spa

Open Now: 9:00 AM - 10:00 PM
Open today: 9:00 AM - 10:00 PM
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Review Highlights
Amazing experience

We paid NZD$120 for a one hour spa. I will start by saying that we have been to other spas in NZ... read more

Reviewed today
Kate R
,
Hamilton, Waikato, New Zealand
via mobile
A must

Great experience indeed. so much relaxing and indulging. The massage was great. A must do when... read more

Reviewed today
Elvin B
via mobile
Read all 1,353 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“shotover river”(134 reviews)
“private pool”(30 reviews)
About
While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on...more
Open Now
Hours Today: 9:00 AM - 10:00 PM
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Suggested duration: 1-2 hours
As featured in 3 Days in Queenstown
Contact
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Website
+64 3-442 5707
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All reviews shotover river indulgence package private pool retractable roof relaxing experience roller door pamper pack my partner clear night amazing views town centre visiting queenstown amazing experience new zealand tub candlelight indulgent
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1 - 10 of 1,321 reviews
Reviewed today via mobile

We paid NZD$120 for a one hour spa. I will start by saying that we have been to other spas in NZ (i.e. Te Aroha Mineral Spas) where you pay NZD$100 for 30 minutes with no view whatsoever, not even a window. The view was...More

Thank Kate R
Reviewed today via mobile

Great experience indeed. so much relaxing and indulging. The massage was great. A must do when travelling in NZ.

Thank Elvin B
Reviewed 2 days ago via mobile

We booked the ultimate package for the last day of our honeymoon to relax prior to returning. We had a rental car. It was a short drive about 10 minutes from queenstown. We went early in the morning (9am), the view was great and the...More

Thank Wei Quan T
Reviewed 5 days ago via mobile

Fabulous setting. Very peaceful. Private rooms with your own hot pool. One wall is all glass. You can leave it open or close it to the desired opening. It works just like a garage door. You face a valley and can see the mountains in...More

Thank Mishka01
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 days ago

Hi Mishka, We are so pleased you enjoyed your experience. We love to receive feedback from our guests and it's a great hear your expectations were met. Please visit us again soon, Sincerely, The Onsen Team

Reviewed 1 week ago via mobile

This is a must do if you are in Queenstown! We booked the ultimate relaxation package, which included one hour in the hot pool and one hour full body massage. Given this was for our honeymoon, we were very excited for this particular activity. Well...More

Thank Melissa K
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 days ago

Hi Melissa, Congratulations on your recent nuptials! Our ultimate relaxation experience an amazing treat, allowing you to indulge in complete relaxation something you truly deserve after the stress of wedding planning. Thank you for recommend our service, we are confident your family and friends will...More

Reviewed 1 week ago via mobile

We thoroughly enjoyed our hour in the Onsen hot pool. Everything was perfect, from the greetings at the door to the wonderfully warm water. The twilight views over the Shotover river are stupendous. Your pool is absolutely private. We had our own rental car and...More

Thank SchalkNZ
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 days ago

Hi SchalkNZ, Thanks for a 5 star rating! We are glad to know that your purchase was just the right product for you, and we totally hit the spot. We love to provide the perfect environment for our guest to relax. Thanks again, Sincerely, The...More

Reviewed 1 week ago

Took the Bestie for a soak after a couple days of adrenaline pumping, hoping for a clear night where we could see the stars unfortunately it was raining, but it was still magical. If anything the rain added to the relaxation. Would definitely go back,...More

Thank Ksenja12
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 days ago

Hi Ksenja12 An evening hot pool is the perfect tranquil escape from the more action packed, adrenaline filled activities of Queenstown. We are so glad that we met your expectations and we would love for you to visit us again. Due to health and safety...More

Reviewed 1 week ago via mobile

I really love onsen. Been to Japan and now, this is one of the best onsen with an amazing view of Shotdown River. We booked one for 8.30am, nice and quiet to start the day with. The staff greeted us with a nice big smile....More

Thank hellomissmay
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 days ago

Hellomissmay, Thank you for such a detailed response. We love to hear such positive reviews, we work really hard to provide the best experience in the best possible environment, so I am happy to see that this was reflected on your visit. We are glad...More

Reviewed 1 week ago via mobile

We booked the Ultimate Relaxation Experience - 1 hour hot pool + 1 hour massage despite being shocked at the cost, but it was a special birthday. Positives: nice view from the pool, relaxing hot tub experience, nice to have drinks etc offered before and...More

Thank SLNZ
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi SLNZ, Thank you for taking the time to review us. We are truly sorry you were not 100% satisfied with your experience. We totally understand that walking through reception after your pool is not ideal and we can only apologize if you did not...More

Reviewed 2 weeks ago

Stunning views. Perfect set up where you feel in your own private sanctuary. Would recommend to anyone in the area

Thank jez1987
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi Jez1987, Thank you for your high marks. We love to hear that our guests are delighted with the experience we provide. Thank you for taking the time to review us. We hope you will visit us again soon Sincerely The Onsen Team

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Questions & Answers
Ask a question
Tylah M
2 October 2018|
AnswerShow all 5 answers
Response from Marketing U | Property representative |
Hi Tylah, The majority of our bookings are one hour, this gives you enough time to relax and enjoy the view. If you would like to book a two hour session you will have to book two separate hours. Thanks
1
Vote
Linda R
21 August 2018|
AnswerShow all 6 answers
Response from Marketing U | Property representative |
Hi, We have a couple of options, our Onsen experience which is an hours soak in one of our private cedar tubs, this does not include towel hire but towels can be hired at reception for $3. Our Tandeki experience is an... More
0
Votes