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Onsen Hot Pools Retreat & Day Spa

Open Now: 9:00 AM - 10:00 PM
Open today: 9:00 AM - 10:00 PM
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Certificate of Excellence
Traveller Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“shotover river”(139 reviews)
“private pool”(34 reviews)
About
While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on...more
Open Now
Hours Today: 9:00 AM - 10:00 PM
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Suggested duration: 1-2 hours
As featured in 3 Days in Queenstown
Contact
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Website
+64 3-442 5707
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Reviews (1,377)
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All reviews shotover river private pool retractable roof pamper package ultimate relaxation spa room roller door my partner perfect end clear night time slot amazing views town centre amazing experience visiting queenstown new zealand tub
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1 - 10 of 1,343 reviews
Reviewed 2 days ago via mobile

The pick up from town is a great service but the girls who do it need work on their customer service skills. My partner & I were the only ones in the van & sat directly behind the driver but rather than saying a single...More

Date of experience: December 2018
1  Thank Jimmymacpherson
Reviewed 3 days ago via mobile

I would say if you have an hour or so to spare you may visit the onsen that offers hot water tubs to relax in and admire the view.. privacy is guaranteed..

Date of experience: December 2018
Thank sathvinder
Reviewed 4 days ago via mobile

One of the best things I’ve done. The experience starts as soon as you set foot in the door and everything is explained so you know what to expect. The Ultimate Relaxation Experience is well worth the price. An hour in the hot pool with...More

Date of experience: December 2018
Thank 1_floating_feather_1
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 days ago

Hi, We are extremely grateful for your review. We could not ask for a better compliment, knowing that your selection was exactly what you needed reminds us of the importance of considering our customers preference first in everything we do. We look forward to serving...More

Reviewed 4 days ago

View over the shotover river is stunning. Package included 1hr Tandeki followed by 1 hr massage. The massage was surprisingly one of the best I have ever had. Well worth it after a long hike. Do note that you will most likely hear the shotover...More

Date of experience: September 2018
Thank Jennifer H
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 days ago

Hi Jennifer, Thank you for your awesome review. We are delighted to read how are team exceeded your expectations, I'll will be sure to pass on your review to our massage therapists. Hope you visit again soon. Sincerely The Onsen team

Reviewed 1 week ago

We went to the "Onsen" (why is it called that? it doesn't even try to imitate Japanese onsens) during our last night in NZ after driving and hiking around the west coast. It was a very pleasant way to end the trip. We got one...More

Date of experience: November 2018
Thank itaytenne
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 days ago

Hi, Thank you for taking the time to write such a detailed review. Onsen is the Japanese word for hot spring, they are traditionally large public bathing pool and typically separated for males and females. We are not trying to provide a traditional Onsen we...More

Reviewed 2 weeks ago via mobile

Was such an amazing experience- came highly recommended by various people so thought we would give it a try. We were not dissapointed - we had the last session for the night and all the staff were so helpful and welcoming. My husband and I...More

Date of experience: October 2018
Thank lizzyb2015
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi Lizzy, Thank you for taking the time to write such a lovely review. We are delighted that you took the time to try us on such a special occasion and even better that we exceeded your expectations. Happy 1st Wedding anniversary. We look forward...More

Reviewed 2 weeks ago via mobile

This was the perfect end to our day! We booked an hour on the hot pool (unbelievable views) at 7pm followed by an hour massage. It was a great way to relax after biking earlier that day. Our package includes two drinks, a snack, juice...More

Date of experience: November 2018
Thank 232pw
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi, Thank you for your awesome review. We really appreciate your feedback. It's great to hear we could provide you with a relaxing experience, well deserved after a day of biking. We hope you visit us again soon. Sincerely The Onsen Team

Reviewed 3 weeks ago via mobile

Went with my partner the day after the Queenstown marathon. Pro tip- you need to book months in advance for this weekend. We had the one hour pool plus one hour massage. The scenery from the pools in incredible! Temperate of the pools were perfect...More

Date of experience: November 2018
Thank ChanelleR
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 3 weeks ago

Hi Chanelle, Firstly a big well done on running the marathon, you definitely deserved the ultimate relaxation package. We are so glad to hear that we could help you relax after a tough day. Thank you for the review. We hope you visit us next...More

Reviewed 3 weeks ago via mobile

These are not so much pools, they are hot tubs in private rooms with beautiful views and exceptional service. My opinion is that towels should be provided for free and that the Tandeki experience is not worth the extra. But that does not detract from...More

Date of experience: November 2018
Thank curlywurly1969
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 3 weeks ago

Hi Julia, Thank you for your 5 star review. We love what we do so it's great to hear that all our hard work is paying off. As of 2019 towels will be included in all packages, thank you for your feedback we love to...More

Reviewed 4 weeks ago

The best part of the place is the view that overlooks Shotover River Canyon which was magnificent, the pool itself was just average. Went there early November during day-time, Surely it will be a totally different feeling if went at night or went during snow...More

Date of experience: November 2018
1  Thank jaguar_wei
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 3 weeks ago

Hi Jaguar, Thank you for taking the time to review us. I am glad to hear that we provided you with a relaxing experience, I agree the view of the Shotover River are wonderland, we are so lucky we get to experience it everyday. Due...More

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Questions & Answers
Ask a question
Tylah M
2 October 2018|
AnswerShow all 7 answers
Response from Marketing U | Property representative |
Hi Tylah, The majority of our bookings are one hour, this gives you enough time to relax and enjoy the view. If you would like to book a two hour session you will have to book two separate hours. Thanks
1
Vote
Linda R
21 August 2018|
AnswerShow all 6 answers
Response from Marketing U | Property representative |
Hi, We have a couple of options, our Onsen experience which is an hours soak in one of our private cedar tubs, this does not include towel hire but towels can be hired at reception for $3. Our Tandeki experience is an... More
0
Votes