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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,078 reviews
Visitor rating
  • 757
    Excellent
  • 208
    Very good
  • 53
    Average
  • 18
    Poor
  • 19
    Terrible
Relaxing spa experience

This was a recommendation based on its popularity on Instagram. Definitely visit that before making plans to go to the hot pools, as they often give special deals, like a free... read more

Reviewed 2 days ago
Cara L
via mobile
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1,078 Reviews from our TripAdvisor Community

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Showing 1,055: English reviews
Level Contributor
11 reviews
4 attraction reviews
Reviewed 2 days ago NEW via mobile

This was a recommendation based on its popularity on Instagram. Definitely visit that before making plans to go to the hot pools, as they often give special deals, like a free pamper package for the month of May. They also confirm with you immediately after the booking, as well as a few days before the session. Going to their location... More 

Helpful?
Thank Cara L
Melbourne, Australia
Level Contributor
19 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW via mobile

My hubby and I were in NZ for our honeymoon and decided that after all of the adrenaline activities we were doing (rafting, bungy, etc), that this would be the perfect way to unwind and relax sore muscles. Upon arrival we were asked what beverages & snacks we would like (ordered the Tandeki evening package) and were then shown to... More 

Helpful?
Thank Courtz22
Sydney, Australia
Level Contributor
24 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW via mobile

An absolute must if you are visiting Queenstown, although you should will need to book in advance. You get your own private spa with a shower and the option to add drinks and snacks along with towel hire. We recommend going just before sunset to make the most of the view! One of the most relaxing and beautiful things we... More 

Helpful?
Thank Celeste P
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

We saw the picture and booked it. It was like the picture but if you are expecting the proper onsen experience (i.e. mineral water etc.) you will be very very disappointed. It is really hot pool where they put a large amount of corian (way more than any swimming pool, which is very bad for your skin girls!). I washed... More 

Helpful?
Thank misswalnut
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi misswalnut, Thank you for your recent review. We are sorry that your recent experience did not meet your expectations and would just like to clarify a few things for you. We do not promote ourselves as geothermal Hot Pools (as no geothermal energy exists in Queenstown) and clearly we state throughout our advertising and website that there is a... More 

Goulburn and Surrounds, Australia
Level Contributor
6 reviews
4 attraction reviews
Reviewed 4 days ago NEW

Hospitality was tremendous, right down to the lovely Irish bus driver.. Spa for an hour with nibblies and glass of wine. Hairdryer and moisturiser available (free) after your spa. Would be fantastic on a full moon night .. alas it wasn't the night !! Loved every minute of it.

Helpful?
Thank billabong817
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello billabong817, We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. We'll be sure to pass on your review to Katie. We are so happy to hear... More 

Sandton, South Africa
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

You dont go looking for "cheap" when you look for a "pampering experience" so in that aspect, this is totally worth it. Its stunning, the views are gorgeous and it feels VERY private, so I do recommend an hour's bubbles with a glass of bubbles!

Helpful?
Thank HoneyBeeGee
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you HoneyBeeGee for giving us such high marks. We are constantly hard at work to deliver the best possible products and experiences, our goal is to provide customers with superior service that exceed their expectations. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps other community members know what we are... More 

Canberra, Australia
Level Contributor
5 reviews
3 attraction reviews
Reviewed 1 week ago

Went to the Onsen Pools in early May and it was a clear night with a full moon. I would definitely recommend this. We chose the indulgence package and were extremely happy. We only stayed booked for the hour but in hindsight would stay for 2. Easy pick up and drop back as well which makes it hassle free. Well... More 

Helpful?
Thank Simon G
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Simon G, We are ever so grateful for your review! We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. Thanks again for this review, it really means a lot. Sincerely,... More 

Level Contributor
41 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

Warning. Despite a fabulous location and attentive staff, was gutted when informed by the other guests that they had paid half price on bookme.com. The owner had convinced me to take another package. It was Full price! The owner was belligerent and said I got what I asked for when confronted. Be aware . Shop around first! Great otherwise!

Helpful?
Thank Ruthy L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Ruthy L, Thank you for taking the time to let us know how we are doing. Your assessment of our services and staff make us deeply proud of what we are doing. We do offer a variety of experiences selected for their quality and exclusivity and as a business we are only able to offer certain products through discounted websites... More 

Melbourne, Australia
Level Contributor
8 reviews
5 attraction reviews
Reviewed 1 week ago via mobile

Got dragged along by the wife on our honeymoon. Was actually a very relaxing experience and a great couple thing to do. The hour is probably enough time.

Helpful?
Thank jamiep0501
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

jamiep0501, Thank you for taking the time to write us a review and for giving us such high marks! We'd have to agree with you and your wife - good call on making it out to see us! We're glad we were able to add to the memory box on your honeymoon. Sincerely, The Onsen Team More 

Level Contributor
74 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
Reviewed 1 week ago via mobile

Wow, this was a different and special thing to do! They picked us up from town, arrived and shown to a beautiful spa as seen in photos. We were left to relax and as our eyes adjusted, we could see the mountains lit up by the moonlight. They had showers in there, and a roof if you needed. And a... More 

Helpful?
Thank ekirsty
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi ekirsty, We are are so grateful for your feedback, Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. We're so glad you enjoyed an evening session overlooking the silhouettes of the mountains. Come visit us soon. You can count on everyone of us doing our... More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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