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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,030 reviews
Visitor rating
  • 725
    Excellent
  • 196
    Very good
  • 51
    Average
  • 17
    Poor
  • 18
    Terrible
My body is jelly!

Onsen Hot Pools is definitely a place to visit for a session. Nothing beats relaxing at one of their pools with a loved one after months of working. The heat just melts away all... read more

5 of 5 bubblesReviewed 2 days ago
A TripAdvisor Member
via mobile
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1,030 Reviews from our TripAdvisor Community

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Showing 1,007: English reviews
A TripAdvisor Member
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Onsen Hot Pools is definitely a place to visit for a session. Nothing beats relaxing at one of their pools with a loved one after months of working. The heat just melts away all the stress! 10/10 would Onsen again!

Helpful?
Thank A TripAdvisor Member
Melbourne, Australia
Level Contributor
24 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Whatever you do in Queenstown, find time to visit this place. Ideally the sunset time would be the most spectacular however anytime is still amazing. The views are simply breath taking and you cannot stop saying wow! Indulging is an understatement. Be prepared for the long hike down many many stairs and then on the way back many many stairs... More 

Helpful?
Thank Sharne P
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 1 week ago via mobile

I booked a pool threee months before arriving in Queenstown and had a number of people recommend I go also. My husband and I arrived at the pools 20 min before our booking and were told that somebody would come and get us when our pool was ready. Nobody had come to collect us and we had to go and... More 

Helpful?
Thank SofiaL2006
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi SofiaL2006, Thank you for reaching out to us and letting us know we dropped the ball. Our goal is customer satisfaction and we clearly failed to deliver. From the moment you walk into our business it is our responsibility to give you the best possible experience and deliver what we promised. We have addressed the issue internally and have... More 

Melbourne
Level Contributor
65 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 week ago

My partner and I came here on our final night. It was the perfect way to unwind after an adventure filled holiday! Although it was an overcast night the views are still amazing and relaxing. Both my partner and I felt really relaxed after this experience. Highly highly recommend!

Helpful?
Thank Beccajanexo
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Beccajanexo, Thanks so much for taking the time to review our service. It is good to hear that we were all you expected and more. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. Thanks again for such high marks, we're really glad you enjoyed your time... More 

A TripAdvisor Member
5 of 5 bubbles Reviewed 1 week ago via mobile

My sister and I came here, as the result of a change of plans. It was easy to book online and the staff were friendly and professional. We loved our own private tub with amazing views, can't think of a better way to spend an hour. We have both said we will be back.

Helpful?
Thank A TripAdvisor Member
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear reviewer, Thank you for taking the time out of your busy schedule to review our business. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Thanks again for giving us a pat on... More 

Greater Newcastle, Australia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

During a visit to Queenstown for our 25th Wedding Anniversary, my wife and I visited the Hot Pools. Being able to open the roof and sit looking out over the valley as the sun set was one of the best experiences of our trip. The setting was great, the staff were very accommodating even giving us ice creams due to... More 

Helpful?
Thank paulmcdougall
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello, paulmcdougall, We are so glad to hear you had a superior experience when visiting Onsen, Our common goal is to constantly strive to deliver the most unique spa experience we can. Your review serves as a confirmation to all of us that our efforts here are making a difference. Thanks again for taking the time to write up your... More 

Auckland, NZ
Level Contributor
19 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We were a group of 14 girls on a hens weekend and started our trip with a visit to Onsen, wow! We booked 4 pools and it was the most perfect way to start our weekend. We ordered the $12.50 package that included a wine, chips and a towel and sat back and watched the shotover jet pass by. TIP-... More 

Helpful?
Thank SMITIA
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise. We are so delighted to hear that your purchase exceeded your expectations, and hope that we helped create special memories on your hens weekend! Thanks again for giving us such high marks! Yours Sincerely, The Onsen Team More 

Level Contributor
71 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

So relaxing, spas were at the perfect temperature, staff were friendly, amazing views as well, get to watch the shot over jet as well during the day!

Helpful?
1 Thank Crystal E
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Crystal E, We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. We hope you had an... More 

Banff, Canada
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Came here for my 30th birthday and was a nice way to end a hike, the hour went fast and it was very relaxing, I loved it! I would have given it 5 stars however my partner who booked it was very disappointed as he'd booked a special package with birthday letters and aromatherapy burners that we did not get,... More 

Helpful?
Thank Cindy B
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Cindy B, We are sad to hear things did not go as expected. We are always hard at work to make sure our team delivers on our promises and every customer has a positive experience. Lack of focus and carelessness is not what we are known for. We are sorry your experience was not reflective of what was sent... More 

Knutsford, United Kingdom
Level Contributor
168 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

My husband and I and I were recommended Onsen Hot pools for our 3 night stay in Queenstown. We were lucky enough to book for Valentine's Day. Collected on time in Queenstown, lovely drive to the pools. Very attentive staff. We loved every second. Top class spa. Loved the bubbly and chocolate. So relaxing and tranquil. 100% recommended.

Helpful?
Thank Donna-Marie L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you Donna-Marie L for giving us such high marks. We are constantly hard at work to deliver the best possible experience, We believe the only way for us to deliver first class service and experiences is by knowing what our customers love best and that can only be achieved through feedback like yours. We're so glad we were able... More 

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