Browns Ski Shop

Browns Ski Shop, Queenstown: Address, Phone Number, Browns Ski Shop Reviews: 5/5

Browns Ski Shop
5
Ski & Snow Tours • Equipment Hire • Ski & Snowboard Areas
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About
Riding is our passion. It drives us. First tracks. The perfect run. For all of us at Browns Ski Shop it’s a spiritual feeling. Everything we do is driven by our love of riding – to search out the best from around the world so that we can offer you the best to share in our passion. We know that renting ski and snowboard gear is not necessarily your favourite part of a winter holiday. But for us this is where the FUN begins. We try & make the rental process as easy as possible. Everything we do is driven by our love of skiing & riding & we want to help you get the same BUZZ, whether it's your first time on snow or whether you're a Masters Racer. We want to help you have the BEST winter holiday EVER.
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5.0
203 reviews
Excellent
185
Very good
11
Average
4
Poor
1
Terrible
2

James
1 contribution
Aug 2021
I cannot stress enough how fantastic the team at Browns are. My family and I have been skiing in Queenstown for a few seasons now and have hired gear from a number of places, but Browns is head and shoulders above the rest. Super helpful and knowledgeable with kids and adults. Totally happy to make changes if the gear isn't what you're after. They have always taken the time to talk me through ski options for different mountains and different conditions.

This season, I bought a pair of ex-demo/rental skis. They promptly answered my (annoying numerous) questions. They sent plenty of photos of the skis for my peace of mind and even allowed me to split my payments to work around my financial situation. Not to mention, they took the price of a day's hire off the total even though it had been weeks since I hired the skis.

And while I've only bought accessories from the retail store, my experiences there have also been the same. Can't recommend these guys enough.
Written 12 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for posting this review - nice to get feedback like this :-)
Written 22 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sarah P
Auckland Central, New Zealand386 contributions
Aug 2021
Very friendly, very knowledgeable staff. Good choice of rental gear and super organised. A great one stop shop for anyone visiting and wanting to ski/board.
Written 27 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks heaps for your comments!
Written 22 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alastair
Tauranga, New Zealand1 contribution
Aug 2021 • Family
Amazing service, great value highly recommended. We have three loud boistress kids and they were fantastic with them. Gear was brilliant and so friendly.
They are short staffed this season due to COVID ( like everywhere) but still deliver. Booked everything on line.
Written 11 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for taking the time to post this review - appreciate it.
Written 22 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Steven R
22 contributions
Jul 2021
Very disappointed. They were happy to work on my boots and charge me over $300 so that they fit my feet better but when I came back because they needed some more adjustment on the little toe sides, Harry seemed disinterested in assisting any more. If you go to this shop, ask for Haggis. NOT Harry. Haggis has a lot more experience. Even though Haggis was not the one assisting me, at one point while Haggis suggested to fit some angled cushions in the heels which Harry would not have suggested at all. I wish I saw Haggis instead of Harry. I'll have to pay more money elsewhere to get my boots stretched where I need them. Very disappointed.
Written 13 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi - thank you for this feedback. It is disappointing to read reviews like this but also understandable given the lack of experienced staff in NZ. Our industry has been hard hit like many others & while in a usual season we will have 5 boot-fitters working for us, last season we only had one with several new staff Haggis was frantically trying to train up. & it's not for lack of trying or because we only pay a minimal wage. It is life with Covid, closed borders, which has stopped the supply of those saisonierres that chase winters around the globe & provide an experienced workforce for the snow industry. Very sorry to hear of your experience but thank you for the feedback.
Written 22 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

vin_sima
Auckland2 contributions
Jun 2021 • Family
A excellent shop with excellent staff who know their stuff. We have a young family who have never been skiing before, so we were wanted to be prepared and had adequate gear for our day on the snow. Browns Ski shop had great staff and gave you personalised attention regardless of how busy it was.
Written 10 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for this review - great to hear :-)
Written 22 January 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

virginiabishop03
Auckland Central, New Zealand8 contributions
Sep 2020 • Family
These guys are fantastic - we hired gear for 9 days. They were so accommodating, friendly and helpful. They even dropped our gear at our hotel for us on our down days when we decided not To go up the mountain. Quality gear and options. Too easy. Thank you Browns. You made our winter escape amazing. We will def be back!
Written 9 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks heaps for the feedback - great to hear & we look forward to next time :-)
Written 18 November 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Roseanne Tamaki
4 contributions
Aug 2020
We piled in at around 6 pm on Sunday evening, Aug. 9
and the staff were helpful and efficient at getting the skiers
kitted out. Basically we needed everything.
This is a well-run business -- a smooth operation.
Thanks to the team there.
We had a g reat time in Queenstown! -Williams Family
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks heaps for visiting - see you again soon!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Joy & David
Queenstown, New Zealand41 contributions
Jul 2020 • Couples
For my first ever skiing experience, my husband brought me to this literal brown shop. Ant & Cam assisted us. These two are epitome of excellent customer service. Cam was super nice explaining me the basics on how to wear the shoes with the ski up to selecting the exact fit for the jacket & pants. Also their ski gears are in real good condition. I would never be able to learn skiing on my first day if not for the legendary Brown Shop. Fantastic shop & staff.
Written 5 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Great to hear your feedback & we hope we have now got you hooked on this amazing sport :-) thanks again!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Navigate310631
11 contributions
Aug 2020
Great advise ,helpful.i purchased ex rental boots that were good value .Would have purchased ex rental skis too but they had sold out
Written 4 August 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for taking the time to post this feedback!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Axle_Twix
Upper Hutt, New Zealand139 contributions
Jul 2020 • Family
3 pairs of boots and 2 kids snow suits cost $70 for the days hire.
Was well worth it as it kept the boys warm which made for a nicer snow/mountain visit.

Great patient staff who bent over backwards to help.
Written 30 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks heaps for supporting us - take care.
Written 19 August 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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