Browns Ski Shop

Browns Ski Shop, Queenstown: Address, Phone Number, Browns Ski Shop Reviews: 5/5

Browns Ski Shop
5
Ski & Snow Tours • Equipment Hire • Ski & Snowboard Areas
About
Riding is our passion. It drives us. First tracks. The perfect run. For all of us at Browns Ski Shop it’s a spiritual feeling. Everything we do is driven by our love of riding – to search out the best from around the world so that we can offer you the best to share in our passion. We know that renting ski and snowboard gear is not necessarily your favourite part of a winter holiday. But for us this is where the FUN begins. We try & make the rental process as easy as possible. Everything we do is driven by our love of skiing & riding & we want to help you get the same BUZZ, whether it's your first time on snow or whether you're a Masters Racer. We want to help you have the BEST winter holiday EVER.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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The area
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5.0
200 reviews
Excellent
182
Very good
11
Average
4
Poor
1
Terrible
2

Steven R
20 contributions
Great to begin with and then a let down when it wasn't quite right.
Jul 2021
Very disappointed. They were happy to work on my boots and charge me over $300 so that they fit my feet better but when I came back because they needed some more adjustment on the little toe sides, Harry seemed disinterested in assisting any more. If you go to this shop, ask for Haggis. NOT Harry. Haggis has a lot more experience. Even though Haggis was not the one assisting me, at one point while Haggis suggested to fit some angled cushions in the heels which Harry would not have suggested at all. I wish I saw Haggis instead of Harry. I'll have to pay more money elsewhere to get my boots stretched where I need them. Very disappointed.
Written 13 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

vin_sima
Auckland2 contributions
Excellent staff, excellent gear
Jun 2021 • Family
A excellent shop with excellent staff who know their stuff. We have a young family who have never been skiing before, so we were wanted to be prepared and had adequate gear for our day on the snow. Browns Ski shop had great staff and gave you personalised attention regardless of how busy it was.
Written 10 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

virginiabishop03
Auckland Central, New Zealand8 contributions
Top notch service and quality
Sep 2020 • Family
These guys are fantastic - we hired gear for 9 days. They were so accommodating, friendly and helpful. They even dropped our gear at our hotel for us on our down days when we decided not To go up the mountain. Quality gear and options. Too easy. Thank you Browns. You made our winter escape amazing. We will def be back!
Written 9 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks heaps for the feedback - great to hear & we look forward to next time :-)
Written 18 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Roseanne Tamaki
4 contributions
The staff is great!
Aug 2020
We piled in at around 6 pm on Sunday evening, Aug. 9
and the staff were helpful and efficient at getting the skiers
kitted out. Basically we needed everything.
This is a well-run business -- a smooth operation.
Thanks to the team there.
We had a g reat time in Queenstown! -Williams Family
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks heaps for visiting - see you again soon!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joy & David
Queenstown, New Zealand41 contributions
Absolute homie
Jul 2020 • Couples
For my first ever skiing experience, my husband brought me to this literal brown shop. Ant & Cam assisted us. These two are epitome of excellent customer service. Cam was super nice explaining me the basics on how to wear the shoes with the ski up to selecting the exact fit for the jacket & pants. Also their ski gears are in real good condition. I would never be able to learn skiing on my first day if not for the legendary Brown Shop. Fantastic shop & staff.
Written 5 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Great to hear your feedback & we hope we have now got you hooked on this amazing sport :-) thanks again!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Navigate310631
11 contributions
Very helpful
Aug 2020
Great advise ,helpful.i purchased ex rental boots that were good value .Would have purchased ex rental skis too but they had sold out
Written 4 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks for taking the time to post this feedback!
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Axle_Twix
Upper Hutt, New Zealand139 contributions
Easy and cost effective
Jul 2020 • Family
3 pairs of boots and 2 kids snow suits cost $70 for the days hire.
Was well worth it as it kept the boys warm which made for a nicer snow/mountain visit.

Great patient staff who bent over backwards to help.
Written 30 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks heaps for supporting us - take care.
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hannah K
4 contributions
Great service
Jul 2020 • Family
Excellent service - efficient, helpful and friendly - and great gear. Will definitely use Browns again.
Written 24 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks heaps for your feedback :-)
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pae M
25 contributions
The best customer service EVER
Jul 2020 • Friends
It's true, the people down south are unbelievably friendly, however the staff at Browns Ski shop were outstanding!! was 7pm on a Sunday and they welcomed us in and nothing was a hassle offering lots of tips for our day at the snow, their gear was top notch and they made the hire and return process so easy, they are also a 2min walk from the main ski bus point in queenstown so its very easy to hire & return after a big day(s) at the snow. The team at browns were all genuinely caring and offer great advice! Highly recommend
Written 21 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We love reading feedback like this - thank you so much :-)
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen G
Christchurch, New Zealand14 contributions
Awesome overnight ski repair/service
Jul 2020 • Solo
We used Browns Ski Rental/Workshop to repair a base hole in my son's ski caused by jumping into a rock. Browns repaired and serviced the skis overnight (drop in by 7pm, back by 8am). Excellent repair - can hardly see where damage used to be.
Written 16 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Great to hear, thanks heaps for your feedback ;-)
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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