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Browns Ski Shop

Shotover & Brecon Street, Queenstown 9300, New Zealand
+64 3-442 4005
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Review Highlights
Friendly, helpful, efficient

Having tried a few ways of renting ski gear in Queenstown when flying from Auckland, we have come... read more

Reviewed 10 November 2016
alex b
,
Auckland Region, New Zealand
Great people, helpful service

The staff were very helpful and even delivered our skis to our hotel. We were able to hire good... read more

Reviewed 9 November 2016
SydKiley
,
Canberra, Australia
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Overview
  • Excellent91%
  • Very good6%
  • Average2%
  • Poor0%
  • Terrible0%
Travellers talk about
LOCATION
Shotover & Brecon Street, Queenstown 9300, New Zealand
CONTACT
Website
+64 3-442 4005
Write a Review
Reviews (95)
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1 - 10 of 95 reviews

Reviewed 10 November 2016

Having tried a few ways of renting ski gear in Queenstown when flying from Auckland, we have come to realise that the best one is going stright to Browns and renting all our gear there. Always friendly, helpful people in the shop, generally quick, and...More

Thank alex b
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

That's good to hear - thanks for the recommendation!

Reviewed 9 November 2016

The staff were very helpful and even delivered our skis to our hotel. We were able to hire good quality equipment at reasonable prices.

Thank SydKiley
NZBuckStopsHere, Manager at Browns Ski Shop, responded to this review

Thanks for your feedback!

Reviewed 8 November 2016 via mobile

Browns retail shop and rental shop are both brilliant. They both stock excellent gear and the knowledge of the staff is second to none.

Thank wjh_34
NZBuckStopsHere, Manager at Browns Ski Shop, responded to this review

Thanks for your feedback!

Reviewed 8 November 2016

Thanks the team for a great experience with hiring gear. Hassle free and super fleixiable. 1st time snowboarding and nothing seemed to be a problem. All the team couldn't help any more. Highly recoomend and will be back in August next year.. Cheers Brad Mac

Thank bradmcdonnell13
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

Awesome - see you next season! Cheers.

Reviewed 8 November 2016

Browns looked after me and 4 mates, were flexible despite us being on vouchers and some of our party wanting to change things around, and had great laid back, knowledgeable and friendly staff. The hot chocolate machine is a great little touch as well. I...More

Thank mikekb
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

Thanks for your comments - yes that hot chocolate machine is very popular, we have had to ration the staff :-)

Reviewed 8 November 2016 via mobile

Great service, quick & easy to deal with. Returns even easier. Loved the fact you could pay for 5days & return gear in between for a non-ski day & not be charged. Parking was probably the hardest as time limits were minimal & we were...More

Thank cmapo
NZBuckStopsHere, Manager at Browns Ski Shop, responded to this review

Yes, parking is something we would all like improved in town :-) thanks heaps for posting feedback. Cheers!

Reviewed 25 September 2016 via mobile

Made use of the book two days with gap in between. Paid for both but got refund on second when we decided not to ski the second day (end of season). Had a dodgy tongue on the boot for 7 year old which was annoying...More

Thank Kimberley M
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

Thanks for your feedback. Sorry to hear about the dodgy tongue, we really should have picked that up, hopefully our crew sorted you out. Thanks.

Reviewed 24 September 2016

I was served by a united nations of staff all extremely keen to not only make sure I got exactly the right gear for my needs but also to offer as many tips on snow conditions and skiing in the area in general. A great...More

Thank craig m
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

A "united nations of staff" - like it ;-) We are very lucky to get such an amazing team from all over the world each year. Thanks for taking the time to post some feedback.

Reviewed 13 September 2016

Browns is perhaps the best ski gear rental place I have used, and I've rented in Australia, NZ and Europe thus far. The ability to drop skis in the morning and have a day off is invaluable. I was unwell when arriving in NZ, and...More

Thank Chris_A1981
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

Thanks Chris - high praise indeed, being compared to rental shops around the world. Really appreciate your feedback.

Reviewed 11 September 2016

I wish I found this place the first time I visited Queenstown for a few days of skiing. It is brilliant and I will never pack bulky ski gear again. The service was friendly, staff knowledgeable and nothing was too hard for them. My hired...More

Thank Steve E
NZBuckStopsHere, Owner at Browns Ski Shop, responded to this review

Thanks Steve for your comments - you must have been here during the only snowfall of the season LOL - but what a snowfall it was ... Thanks for your feedback!

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Questions & AnswersAsk a question
893374
What is a reasonably priced hotel near your outlet that has shuttle busses to the ski fields?
23 May 2016|
Answer
Response from NZBuckStopsHere | Property representative |
That is a really difficult question - there are so many hotels in Queenstown's CBD, and a lot of them will be frequented by ski shuttle buses. Sorry can't be of more help.
0
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