The Remarkables Ski Area
The Remarkables Ski Area
4.5
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This property is temporarily closed. Queenstowns alpine ski area, the Remarkables are welcoming and relaxed for beginners and challenging for the more experienced.
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4.5
4.5 of 5 bubbles1,242 reviews
Excellent
648
Very good
420
Average
110
Poor
30
Terrible
34

luke
Perth, Australia1 contribution
1.0 of 5 bubbles
Sept 2023 • Family
I had booked lift passes at three separate ski fields during my family's holiday to New Zealand. The Remarkables was just one of them.

I had two children 9 and 8, that were to be skiing for the first time. The website looked good and the booking system was relatively straight forward. By this, I mean to say it was simple for the system to deduct over 500 dollars for a days passes/lessons, but at no stage during the process was there any mention of special events happening during the date I had selected.

Once I board the shuttle bus to take us to our Qantas flight from Sydney to Queenstown, I overhear a group of backpackers talking about heading to Queenstown for a music festival called Snow Machine. At first I thought that it was a cool idea to be running a festival in the town during the season. Something off-piste for young people after a days skiing. However, I later found out that parts of the music sets would be set up on the mountain itself. This in itself wasn't a problem, until the first day.

There were hundreds... HUNDREDS... Of revellers, all lined up waiting for buses. We had a hire car on the first morning and we're heading to another resort. We drove past queue after queue of youths waiting to get taken up the mountain. They were spilling out onto the streets from the various accommodations. There were not enough buses to cart them and when we stopped at the Remarkables shop and bus stop in Duke Street in Queenstown, it was very uncomfortable.

It was crowded to the shop front with anxious impatient people. A few were arguing with an attendant behind the counter about bus timings. We went in to enquire about hiring a few items in two days time when we went up, but quickly decided the timing wasn't right and just headed off to ski.

That night when we returned to Queenstown, it was bedlam! People were all through the streets and more we're still coming down. The pubs were full and when we went out for dinner we saw plenty of people stumbling around obviously drunk and a fight broke out in front of our kids. My wife and I spoke about it that night and became concerned.

The next morning I called The Remarkables. The first time I called, I went on hold for about 5 mins, then the line simply said it couldn't take my call and hung up. This occurred once more before I finally got through. I spoke to a lovely gentleman named Luke. I spoke to him about what I had observed, and that our family had become quite anxious about what to expect. I asked him if Snow Machine was a licensed event and if revellers were able to consume alcohol and access the slopes. He confirmed this was the case.

He also confirmed that The Remarkables were not an ideal environment for young learner skiers during Snow Machine. I thanked him for his advice and said I would prefer not to expose my children to that the next day when we planned our trip. He asserted that in some circumstances such as this, the company can issue a refund and that he would raise the case with the Head of Guest Services, a woman named Marie.

Well the day we were due came and went and I heard nothing. We decided to head to another field for the day. I called twice and was cut off, before getting through to Esther. I was told I would get an email by the end of the day. Esther also said that they can issue a lift pass credit for use at partner business around New Zealand. The email arrived the next day when our time in QT was quickly ending, suggesting a refund would not be given, but I could receive a credit for lift passes to use any time in the next five years

That day I emailed to clarify. 'Could I use this credit at partner business or was this just for the Remarks'. After another 3 day delay in response. I was finally emailed by Tessa who said it may only be a credit for lift tickets or the cafes on-piste. Well, by this point, we had already left Queenstown. It really felt they were purposely delaying. I returned email explaining that the delay in explanation has meant I am no longer able to access the ski fields. I reissued my request for refund based on their failure to respond.

Another FIVE DAYS later, I receive a scripted email from Danielle, who simply said they could not refund, but they in fact could issue a credit to use around the country. Unfortunately, by the time they finally got back to me, I had left the country.

I asked her manager to call me as soon as possible. A call never came. I forgot about this for a while and decided to call again a while later.

I managed, after being hung up on twice, to speak to Luke again. He assured me he would have Marie, the guest services manager, call me. We'll call she did... At 05:55 in the morning, and left no voicemail. She then sent an email saying they could credit my lift pass or transfer to another person. Well I won't be back in NZ.

The irony is, they considered my patronage of such low value, but it seemed my money was important to them, as they were happy to have me simply make a donation.

They also tried to assert that Snow Machine was not an 18+ event (I have this in writing) when the very website for the festival has this glaring on the homepage!

If you have a family, do yourself a favor and skip this lot. They don't care one bit about you, only your money!

Our entire holiday in New Zealand was absolute magic except for this blight on their tourism industry!
Written 8 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bec McNeill
The Pilbara, Australia114 contributions
5.0 of 5 bubbles
Sept 2023 • Family
The Remarkable’s was absolutely amazing! Kids first time at the snow and they are hooked. Fairly busy (it was school holidays) I do recommend booking in advance etc.
Written 28 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Esclaw
Boston, MA78 contributions
2.0 of 5 bubbles
Dec 2023 • Family
Well - I guess I thought this would be a lovely drive up to the ski area to see the views. Instead it's a harrowing near death experience drive to no views at all except of, (to be fair) the ski fields. But the ski fields are tucked far FAR away behind any sort of view of Queenstown and that's only if you are lucky enough to survive the drive. I had to hide my head in the seat and scroll on social media so as not to see the drop offs inches away on . .. .a gravel road. I can't even. Maybe in winter it's more fun. Save yourself and go do the Queenstown Hike (up behind Queenstown) for great views and no risk of falling to your death in a car :)
Written 28 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TMM818
Bunbury, Australia826 contributions
3.0 of 5 bubbles
Aug 2023 • Couples
Very busy! We caught the busy early and we needed to have gone earlier. The hire line was huge and i difficulty with boot sizing and nearly missed out on the ski lesson. The lesson area is right in the middle of the bottom the ski zone and alongside the kids. I would not recommend learning here, or at least get a one-on-one lesson. There was too much going on and too many people falling over and large group sizes for instructors who are not overly interested. Cafe food was average.
Views however, spectacular and the time I spent laughing at myself while my competent snowboarding partner watched was priceless.
Written 28 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

joe
Taiwan3 contributions
2.0 of 5 bubbles
Aug 2023 • Family
Disappointing end to an amazing time in New Zealand. Far too crowded, lift passes clearly oversold. Queues for buses up and down the mountain. Hour+ long queue to pick up equipment in the morning. While the food was fine, only having 1 place to eat the queues are long. All lessons end at 12:30 for lunch so make sure to go another time if you can. Queues for the chair lifts are long. More time spend queuing than skiing. Would return to Europe to ski in the future like I have in the past. Far better experience for the price.
Written 12 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FiveStarAllTheWa
8 contributions
1.0 of 5 bubbles
Jul 2023 • Family
- 2.5hrs from walking in the door to getting on the snow due to extreme over-crowding & long queues.
- Inexperienced staff who can’t answer questions like ‘now that I’ve been in this queue for 1.5hrs I’ve missed my lesson - can I still join the class?’
- Unhelpful staff who respond ‘that’s not my problem’ or ‘it’s your responsibility to be here earlier enough to make your lesson’ or refuse to get someone to confirm whether I could join my lesson or not.
- No assistance for absolute beginners - I had no idea how to put on my boots & the attendant was clearly put out when I asked for help.
- Ineffective classes - The front valley is full of skiers ranging from absolute beginners to experienced skiers skiing right through practice areas. I spent 10x longer waiting for others in my class to have their turn than I did actually learning.

All in all it was a horrible experience & I would not recommend The Remarkables to anyone, ever.
Written 7 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mimosa54
Brisbane, Australia4 contributions
4.0 of 5 bubbles
Aug 2023 • Family
Changes needed!
Disappointing to visit this wonderland after so many good reviews.
No Smoking signs everywhere, but it appears vaping is ok !.! Multiple people vaping near the restaurant….staff not overly concerned either after being informed, as they continued to vape.!!!
Food…..ugh. Heart attacks everywhere, no fruit, fried food galore, no sandwich’s.
Surely you can do better? ?
The skiing was amazing, good runs, very popular at the weekends.
Queenstown is so picturesque, well worth a visit.
Written 5 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Livthediv
3 contributions
1.0 of 5 bubbles
Jul 2023 • Family
Getting the easy things right makes such a difference to your experience.
If you park in the top 3 car parks the bus drivers simply won’t give you a ride. They clearly think you should walk. They wouldn’t even pick up 5 of us if you are waving out desperately for a ride.
After waiting 45 mins waiting we resorted to walking - stuffed tired and grumpy way to start the day.
A worker even saw us park the car - is it that hard to radio a bus and say can we get this lot a lift. Isn’t that what we pay for - “service”. Another 30 min walk and tired body and tired kids. Terrible start to the day.
Got to the top and there’s no signs anywhere. No directions or order. Plenty of workers walking around aimlessly though. Would take one person greeting you and directing you.
female toilets are at least 15 mins, awfully unhygienic and the whole place isn’t been cleaned during the day. Messy tables in cafe.
No food left to buy at 2pm. Over priced and not a great choice. Water cost is crazy.
Written 29 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

justwaytoohard
97 contributions
1.0 of 5 bubbles
Jul 2023 • Couples
I get it: this ski area is having a rotten season. All the hype,marketing, spin and noise won't hide that. The reality is that snow cover is poor. So what do they do? Jam as many skiers and tourists as possible into the mountain. Sell lift passes when there is no transport to get people up to the ski area. So, here's some tips: whatever the ski depth advertised: take 20cm off that. Whatever percentage of runs are open, deduct 30%. Assume runs will be seriously crowded as a result. Assume 20 minute wait times for some lifts and at least 10 minutes everywhere. Assume only one central area, where you'll wait 20 minutes for a coffee and pay over NZD10 for a litre of water. Assume a 15 minute wait for the loo if you are identifying as female. Assume that you'll pay up to $85 for a bus ride up the mountain, because the advertised $45 fares are long gone due to a driver shortage (apparently). Add that to the expensive (for what you get) lift ticket price, every day. Assume 45 minutes ride to get onto the slopes, or up to 2 hours if you take a car and they want chains fitted. Finally, assume a poky little unconnected ski area. Then...hope it snows. A lot. The only "remarkable" thing is the gap between the marketing and the reality.
Written 20 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Voyage66242848626
1 contribution
2.0 of 5 bubbles
Jul 2023 • Family
Do not go in peak times as they issue/sell too many ski passes and then cannot handle the numbers. And i don't mean that the slopes are busy, I mean that they advise that the road to the remarkables is closed. On 2 of our 3 days when our ski passes were valid the remarkables closed the access road. The same is true for Queenstown in general: it cannot cope with peak crowds. Things might be better outside peak times but I think they should refund your ski pass if they close the road to the slopes... how can they sell you a pass but then stop you from getting up the mountain?!
Written 7 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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