Thank you Shelia for your kind review! You will need to come back and smash a car with us soon.

Kia ora Wendy, Our team is quite taken aback to hear you do not feel our response to your complaint has been taken seriously. Since hearing from you, Transport World has acted sincerely and in good faith and we are disappointed that you have not been satisfied with our response. This has included a personal phone call from your instructor, who certainly did not intend to upset you in your interactions with him, as well as a phone call from our executive director immediately after she received your initial complaint. Our tourism operations manager and the executive director have also spoken to you several times via email and over the phone in an attempt to reach a mutually-agreeable resolution. As your instructor attempted to explain on the day, safety concerns around the use of our machines meant the situation quickly escalated. While it was certainly not the intention to upset you, we do accept that you were upset in your interactions with the instructor. As we have expressed to you several times, we are disappointed that your experience at Dig This Invercargill was not enjoyable for you. Due to confidentiality we were unable to give you specific details of the steps taken as part of a review undertaken by an external human resources team into this incident. However, as we have attempted to assure you, we have taken your feedback very seriously. We take a great deal of pride in ensuring our customers create enjoyable memories at our attractions, and we are disappointed that you feel your experience did not meet this standard.