Christchurch Casino
Christchurch Casino
3.5
12:00 PM - 12:00 AM
Monday
12:00 PM - 12:00 AM
Tuesday
12:00 PM - 12:00 AM
Wednesday
12:00 PM - 12:00 AM
Thursday
12:00 PM - 12:00 AM
Friday
12:00 PM - 2:00 AM
Saturday
12:00 PM - 2:00 AM
Sunday
12:00 PM - 12:00 AM
About
Christchurch’s premiere gaming destination, the Christchurch Casino, offers 32 table games, 450+ slot machines, and three great restaurants and bars. Discover the city’s one-stop destination for fun: experience an indulgent dining experience at our fantastic restaurants and bars, catch the sporting action on Christchurch’s biggest TV screen, hit the dance floor for a boogie, or play your luck in our world-class gaming areas. Established in 1994, we were the first casino to open in New Zealand and have since built a reputation for providing exceptional entertainment and customer service. We pride ourselves on creating a fun, exciting, but also safe environment through our Host Responsibility Programme. Our wide range of initiatives ensures our guests can enjoy all the exceptional entertainment experiences we offer in a safe way. This commitment also means we are continuously striving to improve their experience, and do things better, through research and technology.
Duration: 2-3 hours
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3.5
318 reviews
Excellent
57
Very good
118
Average
62
Poor
27
Terrible
54
oldmikeNewZealand
Christchurch, New Zealand137 contributions
Jan 2020
As a middle aged person this used to be a good place to go enjoy a little gambling a drink and meal etc this is no longer the case, Recent visits have been disappointing.
Except for a few long serving staff and one new male staff member, the blond one in Monza bar who do provide good service.drink service is slow, often wrong and no smiles or thank yous from staff. food in Monza has also declined recently, cold pizza with no cheese. and they let staff serve it and think its ok.
the grand cafe lunch buffet has gone down hill so much that the last meal we had was awful, not one item of food was up to standard, items running out, meat tough items getting more limited and the advertise prawn cocktails on the online lunch menu, after several visits over lunch haven't seen one yet.
The downstairs bar service is so slow that i often give up and go without a drink
My last visit i had to deal with lots of bitter grumpy pensioners who moan continuously, loud screaming asians who yell from one end of the gaming floor to the other, and a group of foul mouthed drunken munters who still manage to be served alcohol even when drunk
The also claim that the do not alter the odds on machines but some machines the gambler can check the odds and one that i play often the odds have been altered. only by a small amount but altered none the less.
A large amount of the floor staff will also have loud conversations near patrons and seem to forget that the place is for the clients entertainment not theirs
if you like poor service and bad food in an overcrowded place full of munters by all means go to this place, just accept that it is not up to the standard of many overseas casinos and probably will not improve
Due to the fact i like a gamble i will probably go back as most christchurch bars a not great either but just wish they would up their game
Except for a few long serving staff and one new male staff member, the blond one in Monza bar who do provide good service.drink service is slow, often wrong and no smiles or thank yous from staff. food in Monza has also declined recently, cold pizza with no cheese. and they let staff serve it and think its ok.
the grand cafe lunch buffet has gone down hill so much that the last meal we had was awful, not one item of food was up to standard, items running out, meat tough items getting more limited and the advertise prawn cocktails on the online lunch menu, after several visits over lunch haven't seen one yet.
The downstairs bar service is so slow that i often give up and go without a drink
My last visit i had to deal with lots of bitter grumpy pensioners who moan continuously, loud screaming asians who yell from one end of the gaming floor to the other, and a group of foul mouthed drunken munters who still manage to be served alcohol even when drunk
The also claim that the do not alter the odds on machines but some machines the gambler can check the odds and one that i play often the odds have been altered. only by a small amount but altered none the less.
A large amount of the floor staff will also have loud conversations near patrons and seem to forget that the place is for the clients entertainment not theirs
if you like poor service and bad food in an overcrowded place full of munters by all means go to this place, just accept that it is not up to the standard of many overseas casinos and probably will not improve
Due to the fact i like a gamble i will probably go back as most christchurch bars a not great either but just wish they would up their game
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O
Christchurch, New Zealand41 contributions
Aug 2020 • Friends
I live a few hundred metres from Christchurch Casino and have attended numerous times over the years. While I generally enjoy attending and have had pleasant experiences there, I have also had some not so good ones compounded by a negative experience I had this week.
A group of us visited the casino on a Sunday evening after being out in town for a few drinks. On entering the casino we went to the Valley View bar and ordered food and a beverage. The burger I got was the worst I have had in years. It was a frozen pattie with some pre made salad slapped in between some bread. This was the general consensus across the larger group. After this we requested another drink which we were refused. The manager attended and declined to tell us why stating "I do not have to tell you my observations" when asked for rationale for her decision. Dumbfounded we left the casino, insulted by the false insinuations made against us collectively as a group.
Previous negative experiences I have had in the casino include poor service particularly if requesting a beverage at the game tables and generally rude staff across the spectrum.
It appears the casinos night trade is being targeted towards heavy gamblers as the wider services beyond gambling are poor at best. I hope it is a successful business model for them.
A group of us visited the casino on a Sunday evening after being out in town for a few drinks. On entering the casino we went to the Valley View bar and ordered food and a beverage. The burger I got was the worst I have had in years. It was a frozen pattie with some pre made salad slapped in between some bread. This was the general consensus across the larger group. After this we requested another drink which we were refused. The manager attended and declined to tell us why stating "I do not have to tell you my observations" when asked for rationale for her decision. Dumbfounded we left the casino, insulted by the false insinuations made against us collectively as a group.
Previous negative experiences I have had in the casino include poor service particularly if requesting a beverage at the game tables and generally rude staff across the spectrum.
It appears the casinos night trade is being targeted towards heavy gamblers as the wider services beyond gambling are poor at best. I hope it is a successful business model for them.
Written 2 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oldmikeNewZealand
Christchurch, New Zealand137 contributions
Jun 2020
This review is for the meal we had at monza bar not the whole casino experience. both of us had ordered the sunday roast special and it was horrible. seemingly the meat was ham but it was dry overcooked and tough, we had not been able to guess what the meat was so had to ask, except for this the vegetables came out cold except for the potatoes and the amount of food on the plate was miserable. OK it may have only been $15 but it was not a pleasant meal, although the wait staff are very good monza is not a good place for food as this is not the first time we have been disappointed here maybe they should stick to cooking wedges and toasted sandwiches only as other food types seem to be a fail
Written 5 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna-marie G
Nhulunbuy, Australia61 contributions
Jan 2020
We had some very nice coctails at the Bar while listenning to live Music, which the lady had an amazing voice. We dine at the Chinese Restaurant onsite, which the food was also of a high standard. A very well kept establishment
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oldmikeNewZealand
Christchurch, New Zealand137 contributions
Feb 2022
Must be the worst casino anywhere, food not good, machines tight, security staff useless. management always making excuses for poor service. felt threatened by another client recently and security staff useless in sorting situation out actually felt my safety was at risk. only recently started enforcing mask rules. some drink service staff are very good but some others need training. tighter free drink policy which has annoyed some regular customers, enjoy gambling but this casino has sucked all the fun from this really has become a depressing and miserable place to go.
Written 23 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sharlsandco
Melbourne, Australia164 contributions
Mar 2020
This place has no business calling itself an "international casino" as it simple does not meet the standards of any other international casino I have been to. The decor is incredibly dated, the facilities e.g. cashiers are limited, and the staff attitude is one of disinterest. They do have the occasional deal, if you are willing to go to 3 different places within the casino to get them. On nights where they offer promotions such as cash giveaways, where they know they will get lots of people, at least staff the place appropriately! It is ludicrous to have gaming tables and poker machines on the 2nd floor with no cashier on this floor (there is only the one cashier area on level 1). Hardly a way to get repeat customers back.
Written 5 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne T
3 contributions
Mar 2024 • Family
Went to the casino “restaurant “ to celebrate a birthday - what a mistake! The dining area was like a low rent cafeteria located in one of the pokie rooms. Experienced an appalling meal (so called beef rengdang) that was essentially a greasy beef cheek and a soft boiled egg on a bed of plain rice. Dined to the intrusive noise of indistinguishable music accompanied by the tinkle of pokie machines which made conversation nigh on impossible. Don’t go there!
Written 13 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oldmikeNewZealand
Christchurch, New Zealand137 contributions
Jan 2023
OK food has improved, but gaming areas are getting worse, many favorite slots have been removed, got into an argument with an asian customer getting to close and not giving me any space, staff of course pander to the asian customers as they assume that they have more money to spend than none asians so they get away with bad behavior when the none asian get the blame. still many staff who talk so loud near clients that they are distracting, noise levels now so bad that I find it almost painful to be in the place. many machines breaking down and not maintained, getting so bad that if anyone wants to open another casino in christchurch to provide competition it would probably get good business as I enjoy gambling but no longer enjoy this casino. some staff still very good but can not make up for how bad this place is
Written 1 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Savanna
Invercargill, New Zealand21 contributions
Jun 2024 • Friends
Didn’t enjoy my visit, and I don’t think I will
Be returning. Went here for dinner with my friends however found the menu quite boring and basic. I ended up going with a burger and hitch was quite bland. I didn’t find the chips and burger enough for a meal as I was still left hungry after I had finished.
The seating was very poor we had a group of 5 and they only had tables for 2 or 4 people no larger table we had to move a high table across however I then was squished between our table and the neighbours table constantly bumping there table and at point spilling some of there drink.
Be returning. Went here for dinner with my friends however found the menu quite boring and basic. I ended up going with a burger and hitch was quite bland. I didn’t find the chips and burger enough for a meal as I was still left hungry after I had finished.
The seating was very poor we had a group of 5 and they only had tables for 2 or 4 people no larger table we had to move a high table across however I then was squished between our table and the neighbours table constantly bumping there table and at point spilling some of there drink.
Written 2 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marmite
Christchurch, New Zealand36 contributions
Dec 2021 • Couples
Went to upstairs bar, ordered bar meals was very good. First glass of wine was fabulous, nice bar man served with smart manner (left side of bar) with icy cold glass with.
Then, Second glass I had to ask 2 times to replace, because they served it with warm glass from the dishwasher, black thing floating. Bar lady said "it's a bubble" NO it's NOT! After I said they(supervisor?) found something in the glass. I went to left side of bar where I've got good one from.
It's the same bar (long bar counter) but left side and right side has a different service quality?
Sad, some untrained staff let good staffs down.
Just say the bar people on left side of bar was great.
Then, Second glass I had to ask 2 times to replace, because they served it with warm glass from the dishwasher, black thing floating. Bar lady said "it's a bubble" NO it's NOT! After I said they(supervisor?) found something in the glass. I went to left side of bar where I've got good one from.
It's the same bar (long bar counter) but left side and right side has a different service quality?
Sad, some untrained staff let good staffs down.
Just say the bar people on left side of bar was great.
Written 3 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apologies for delay in replying.
Yes you must be 20 years of age to enter the Casino
Written 26 April 2019
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