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Fernland Spa

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250 Cambridge Road, Tauranga 3110, New Zealand
+64 7-578 3081
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Review Highlights
Beautiful Pool

We had a lovely visit to Fernland Spa. The pool was large and very clean. Everywhere was well... read more

Reviewed yesterday
Kiwijo066
,
Auckland, New Zealand
via mobile
Always a favourite

Beautiful surroundings. Clean and tidy. Lovely staff. The water just beautiful. The new umbrellas a... read more

Reviewed 3 weeks ago
Deb C
via mobile
Read all 207 reviews
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Overview
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Fernland Spa Thermal Mineral Springs Hot Pools . Our pure mineral geothermal pool complex , situated in an oasis of spectacular bush and park like grounds 5 minutes from downtown Tauranga . We have one large main pool nestled among towering tree ferns and native foliage, enjoy the bird song during the day and the magical lighting at night. Or choose one of 8 spacious private pools, all have a changing area , toilet and shower . Our pools are 100% pure, crystal clear natural mineral water . All pools have a continuous flow of fresh mineral water and are emptied cleaned and refilled daily. A great stop over for camper vans with large sites and a tranquil environment , free access to the main pool is included . Large picnic grounds Massage service , booking essential.
  • Excellent50%
  • Very good40%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“main pool” (30 reviews)
“private pool” (26 reviews)
“hot pools” (24 reviews)
LOCATION
250 Cambridge Road, Tauranga 3110, New Zealand
CONTACT
Website
+64 7-578 3081
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Write a ReviewReviews (207)
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All reviews
"main pool"
in 30 reviews
"private pool"
in 26 reviews
"hot pools"
in 24 reviews
"mineral water"
in 8 reviews
"changing rooms are"
in 6 reviews
"toilet and shower"
in 5 reviews
"powered site"
in 3 reviews
"perfect temperature"
in 4 reviews
"native bush"
in 7 reviews
"relaxing evening"
in 3 reviews
"per adult"
in 4 reviews
"lovely spot"
in 4 reviews
"great pool"
in 3 reviews
"minerals"
in 13 reviews
"spas"
in 12 reviews
"chemicals"
in 7 reviews
"trees"
in 11 reviews
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1 - 10 of 202 reviews

Reviewed yesterday via mobile

We had a lovely visit to Fernland Spa. The pool was large and very clean. Everywhere was well looked after and the surrounding bush is beautiful. The staff were very welcoming and you can hire togs and towels if necessary. We visited on a public...More

Thank Kiwijo066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Beautiful surroundings. Clean and tidy. Lovely staff. The water just beautiful. The new umbrellas a welcome addition. A lovely relaxing end to our Easter weekend away.

Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Owner at Fernland Spa, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review Fernland Spa. Hope you can visit again. Kind regards Wendy

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Reviewed 19 March 2018

We visited the Fernland spa on a miserable wet place and were two of six people there. Clean, well managed and beautifully warm - and very sensibly priced it was a delight to spend a few hours there. We used the normal pool but you...More

Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Owner at Fernland Spa, responded to this reviewResponded 3 weeks ago

Hi Rick Thank you for your review , we are a work in progress even after 50 years in business , our priority over the last 15 years has been to get the pool complex to a high standard and we feel we are almost...More

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Reviewed 19 March 2018 via mobile

We attend Fernland fairly regularly but were treated to a voucher from friends last week and visited on Friday 16th March. As ever, we got private roof less bubble spa and arrived later on Friday night to chill. We were greeted by the ever friendly...More

Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Owner at Fernland Spa, responded to this reviewResponded 3 weeks ago

Hi Heather Thank you for taking the time to review Fernland Spa. We have been super busy upgrading and will have another bubbly pool refurbished and ready to unveil next week. Hope you can visit again. Kind regards Wendy

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Reviewed 10 February 2018

Pools are clean, free of chemicals, full of beneficial minerals. What's not to like about this place! You have the choice of private pools, which are all spacious, some have roofs and some don't, a couple have bubbles. BOOK IN to be sure you get...More

Thank Daphne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy B, Owner at Fernland Spa, responded to this reviewResponded 14 February 2018

Hi Daphne Tanks for your wonderful review. We have a great team and all work hard to offer the best experience we are able to. Hope to see you again another time. Kind regards Wendy

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Reviewed 15 January 2018

Wow. This spa has been really well upgraded. Great for a really hot soak. Shade umbrella a bonus.. Big bubble provides the spa experience. Nice picnic areas as well. Clean and tidy changing areas.

Thank heatherkE4736WX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wendy B, Owner at Fernland Spa, responded to this reviewResponded 17 January 2018

Thank you for taking the time to review Fernland Spa. We are constantly endeavouring to improve our facility and are happy you enjoyed your experience. Hope to see you again. Kind regards Wendy

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Reviewed 5 January 2018

We have frequented this pool for many years and bring our visitors and buy vouchers as gifts. We had family visiting from South Africa. In the pool my 5 year old found a ball that consequently went over the fence. On going to retrieve this...More

Thank Tim-Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Owner at Fernland Spa, responded to this reviewResponded 8 January 2018

Hi Jackie Thank you for your feedback and I do apologize for the unexceptable way you were spoken to by the staff member on duty at the time. We have a great reputation for excellent customer service and I have no explanation as to why...More

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Reviewed 29 December 2017 via mobile

“Clean” should mean clean. We are locals and have been occasional visitors of Fernland Spa for almost 30 years. We always ask for a freshly filled pool now as we have encountered some jelly like floaty stuff in the pools in the past and that...More

Thank LilMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Manager at Fernland Spa, responded to this reviewResponded 31 December 2017

Good morning and thank you for your feedback. I am sorry you feel that the pool you requested was not clean. My staff member that served you did call me immediately after your complaint upset and explained your dissatisfaction . I can assure you that...More

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Reviewed 26 November 2017

Disappointed by a recent visit to this so-called SPA... It was not relaxing. Other users of the pool need to be told to respect other peoples need for rest and relaxation. My experience was. I was enjoying the shade of the only one shade umbrella....More

Thank CJDTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Owner at Fernland Spa, responded to this reviewResponded 28 November 2017

Thank you for your review and I am sorry you were disappointed with your visit. It was a shame the staff did not notice this behavior and speak to the people involved. We are not a council pool so all guests ( local or traveler)...More

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Reviewed 14 November 2017 via mobile

Been visiting for many years, outside maintenance is well kept but the pools are appalling. Yes we are aware you had the pools painted some time ago and received a poor job but there is no excuse for the delay in having them repaired to...More

Thank ExplorerGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fernlandspa, Owner at Fernland Spa, responded to this reviewResponded 16 November 2017

Thank you for your review. And I do apologize, you are correct in stating that those 2 pools are in poor repair, and yes we are waiting on pool contractors to repair the pools so we can return them to the standard of the other...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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