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Rotorua i-SITE Visitor Information Centre

1167 Fenton Street, Rotorua, New Zealand
+64 7-348 5179
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1.5-Hour Rotorua Highlights Tour
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  • Excellent63%
  • Very good26%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“intercity bus” (5 reviews)
“fenton street” (3 reviews)
1167 Fenton Street, Rotorua, New Zealand
Write a ReviewReviews (229)
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1 - 10 of 163 reviews

Reviewed 2 days ago

Apart from being located in an incredible building, they have all the info you need about local and not so local attractions, and you can book them right there. They also have a huge internet cafe and a souvenir shop. There's a letterbox if you...More

Thank Kiwigirl341
Reviewed 1 week ago

Lovely lady helped us arrange our two days. 3 kids 3 adults , met all our needs. Worth visiting to get the best info for your visit.

Thank GrandmaSue815
Reviewed 1 week ago

There were 3 staff at a computer, but training was being done so we had to queue for the 1 person who was dealing with visitors. I felt it would be more appropriate to do the training away from the public counter.

Thank TonaghAnn
Reviewed 3 weeks ago

Offered no information beyond what we specifically asked and we did not necessarily know what we were looking for in activities in the area.

Thank ljcl
Reviewed 10 December 2017 via mobile

Managed to book thermal land shuttle ticket there without an issue but the male staff told me there was no public transport to go to Redwoods except tour bus or taxi. It's a lie of course as a bus number 3 goes there everyday within...More

Thank Good_Partner
Reviewed 7 December 2017

They are immensely helpful and have a very nice, affordable selection of tourist items for sale. It's where you get bus tickets and also catch the intercity bus as well. Clean and nice.

Thank shendrix
Reviewed 2 December 2017 via mobile

I usually do a ton of research before a trip. However, I was unable to do as much this time. If not for the I-site visitors center, I would not have had a good time in Rotorua. My hotel was unhelpful on bookings and transit...More

Thank katlat29
Reviewed 25 November 2017 via mobile

This well placed centre not only has good deals on T shirts, it also has lots of good travel information. Staff can help you with bookings and directions. The InterCity bus stops just outside this centre on Fenton Street.

Thank JJawandering
Reviewed 24 November 2017

The staff at this I-site are all truly amazing but Mary is simple the best. This young lady really helped me and my wife find brilliant motels and attractions in the Rotorua and surrounding areas. Thank you Mary have a great festive season.

Thank Bill M
Reviewed 21 November 2017

We popped in here on the 10 November to get directions to The Luge. The staff were very friendly and helped us buy tickets for the Gondola, Giant Swing and Luge rides. It was cheaper to get the tickets and saved waiting time.

Thank foxy3161
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Questions & Answers
2 January 2018|
AnswerShow all 2 answers
Response from GrannyG45 | Reviewed this property |
Trip Advisor won't allow me to put their email address in this reply. It is on the Rotorua i-site website. I Have you been in to Palmerston North i-site? They do have some information about other ares there too.
Jeannine G
24 June 2016|
AnswerShow all 2 answers
Response from TagItTravel | Reviewed this property |
Most hotels or motels let your store luggage if your arrive early. Just ask them and they should let you know.