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Open today: 9:00 AM - 5:00 PM
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Certificate of Excellence
Traveller Overview
  • Excellent56%
  • Very good32%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“kiwi house”(276 reviews)
“guided tour”(414 reviews)
“mud pools”(431 reviews)
About
Te Puia spans 70 hectares within the historic Te Whakarewarewa Valley, on the edge of town. We are home to the world famous Pohutu geyser, to mud pools, hot springs, to silica formations to the Kiwi bird and the national schools of wood carving...more
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Hours Today: 9:00 AM - 5:00 PM
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Contact
Hemo Road, Rotorua, New Zealand
Website
+64 7-348 9047
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Reviews (4,739)
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2,239
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Show reviews that mention
All reviews kiwi house guided tour mud pools pohutu geyser maori culture carving school wood carving and weaving kiwi bird main geyser evening experience day pass maori concert cultural experience new zealand free tour meeting house gift shop
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1 - 10 of 3,972 reviews
Reviewed yesterday via mobile

We did a tour and Haka performance. The cultural performance was fun to watch and they are very kids friendly. Love how they invited everyone with small kids to sit at front to see the performance. Otherwise there are too many tourists holding phones up...More

Date of experience: December 2018
Thank krystalniys
Reviewed 2 days ago

We were really looking forward to the geothermical experiences of Rotorua, but to say it the least, then we were really disappointed by Te Puia. It is extremely touristed and the different experiences are really not that special. Having seen geysers, hot springs, hot mud...More

Date of experience: September 2018
Thank 726michaelv
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded yesterday

Kia ora, thank you for your feedback. Thank you for your feedback and we’re sorry that you feel this way. The people of our valley have been hosting visitors from around the world since the beginning of tourism in New Zealand, almost 200 years ago,...More

Reviewed 3 days ago via mobile

Awesome. See a kiwi bird in its nest, geysers in full force, bubbling mud pools, learn about Maori traditional arts and watch them make them, see a Maori meeting house. You could spend just an hour or all day. Great value.More

Date of experience: December 2018
Thank TravelBug282
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded yesterday

Kia ora! Glad to hear you enjoyed our valley and all we have to offer here! This type of feedback is good as it lets us know, we are still on track and heading to where we want to be when it comes to customer...More

Reviewed 4 days ago

You know you are getting close to Te Puia because the smell of Sulphur gets stronger. on entering we were met by our guide who explained a little about Maori history and the Maori alphabet and language, very interesting. He then went on to tell...More

Date of experience: November 2018
Thank Graham J
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded yesterday

Tena Koe, Glad to hear that you enjoyed our little bit of paradise down here at Te Puia! We are so proud of our schools and the beautiful artwork created through weaving and carving. Thank you for the kind review and we here at Te...More

Reviewed 4 days ago

This place is in a great location just on the outskirts of Rotorua and easy to get to. The price is a little steep if you arrive after 3.30pm as most of the shows or activities are finished but you are not told this when...More

Date of experience: December 2018
Thank MarcoSue21
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded yesterday

Kia ora, thank you for your feedback. Thank you for your feedback and we’re sorry that you feel this way. The people of our valley have been hosting visitors from around the world since the beginning of tourism in New Zealand, almost 200 years ago,...More

Reviewed 5 days ago via mobile

We took a tour of the park and had a remarkably thorough and wonderful time being guided by Justin, who can directly trace his heritage back to the arrival of the Mauri from the Cook Islands hundreds of years ago. This was the perfect person...More

Date of experience: December 2018
Thank Ron1733
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded yesterday

Tena koe, We appreciate the review you have given us it seems like you ticked off all the highlights of what Rotorua has to offer which is what we are here for. So very happy that we could accommodate for those needs! Yes, Justin delivers...More

Reviewed 5 days ago

We happened to visit the area when the guided tour has just started, so we joined Taima's group. She is full of passion and the tour took around 2 hours, she tried to bring to us the culture of Maori and the geothermal geological features....More

Date of experience: December 2018
Thank ChristopherTraveller
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded yesterday

Tena koe, We appreciate the review you have given us it seems like you ticked off all the highlights of what Rotorua has to offer which is what we are here for. So very happy that we could accommodate for those needs! Yes, Taima delivers...More

Reviewed 5 days ago

We were lucky to arrive on the hour when Carol took us on the tour, very intersting and informative CArol was very engaging too... The Geysers are amazing and worth waiting to see, the boiling mud delivers whatever the time and the Kiwi House is...More

Date of experience: November 2018
Thank hjohnnacepilot50
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded 5 days ago

Tena koe, We appreciate the review you have given us it seems like you ticked off all the highlights of what Rotorua has to offer which is what we are here for. So very happy that we could accommodate for those needs! Yes, Aunty Carol...More

Reviewed 6 days ago

i am not looking for a refund but more expressing my disappointment with my experience at your establishment. My husband and I had one day to visit Rotorua and chose Te Puia because we read comments about it being the "one stop shop". We realized...More

Date of experience: December 2018
Thank ninjasabroad
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded 5 days ago

Kia ora, We’re sorry to hear the on-site construction work impacted your experience. We have organised for most of the heavy construction to be undertaken outside of opening hours to minimise disruption, however, some work does need to be done during the working day. We...More

Reviewed 1 week ago via mobile

We visited as part of an organised day tour. We saw the cultural show to begin with and it was fascinating and beautiful. We then toured the area with Carol on a free tour. Wow! What an experience. She was lovely and kind and shared...More

Date of experience: December 2018
Thank PikaChar
TePuia, Guest Relations Manager at Te Puia, responded to this reviewResponded 1 week ago

Tena koe, We appreciate the review you have given us it seems like you ticked off all the highlights of what Rotorua has to offer which is what we are here for. So very happy that we could accommodate for those needs! Yes, Aunty Carol...More

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Questions & Answers
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CazP100
6 January 2018|
AnswerShow all 7 answers
Response from Penny W | Reviewed this property |
We enjoyed this venue as it gave a great insight into local culture and also to see the geothermals.
1
Vote
AP_2017_Mumbai
6 December 2017|
AnswerShow all 5 answers
Response from RouteburnTales |
Hi Of those three I would visit Wai-o-Tapu. It is the most diverse and beautiful. Hells Gate is large and interesting but not, for me, as striking. Lots to see but fewer really impressive features. Te Puia is the least... More
3
Votes
78Kathy
28 October 2017|
Answer
Response from cather75 | Reviewed this property |
hi. kathy sorry tat reply u after ur date. coz i just loged in to check, anyhow wish u have a nice trip there.
0
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