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Polynesian Spa

Closed Now: 8:00 AM - 11:00 PM
Open today: 8:00 AM - 11:00 PM

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Traveller Overview
  • Excellent46%
  • Very good34%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“adult pools”(192 reviews)
“private pool”(238 reviews)
“family pool”(70 reviews)
About
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools at Polynesian Spa are fed from two...more
Closed Now
Hours Today: 8:00 AM - 11:00 PM
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Suggested duration: More than 3 hours
Contact
Hinemoa Street, Rotorua 3010, New Zealand
Website
+64 7-348 1328
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Reviews (3,140)
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All reviews adult pools private pool family pool hot pools lake pools family area overlooking the lake mud wrap relaxing experience varying temperatures aches and pains changing rooms lake rotorua hot springs warm water couple of hours rainy day
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51 - 60 of 2,718 reviews
Reviewed 25 January 2019

My wife and I booked for 2 adults for the Deluxe Lake Spa on 25 Jan 2019. The whole process was frustrating from beginning to end. We arrived at around 2.30 p.m., a time we thought was down-time for the spa since the spa brochure...More

Date of experience: January 2019
3  Thank N_Evangeline
Reviewed 24 January 2019

The staff is not very helpful to a first-time visitor. I had purchased an ADULT only pool area but ended up in the one with children. There was no one anywhere to give directions to the other area. The pools were a great experience, however,...More

Date of experience: November 2018
Thank Phloxylady2
Reviewed 22 January 2019 via mobile

We were concerned that the weather was too hot to visit the springs, but thankfully the 3 various temperatures offered for the springs was great. So peaceful and relaxing. Is a great experience, especially for us Aussies who don’t have Thermal Springs to visit. Not...More

Date of experience: January 2019
Thank LAD2808
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Thanks for your review LAD2808, we are an all weather facility that can be enjoyed any time of year. Regards,

Reviewed 21 January 2019 via mobile

Went here in September. The air was a bit chilly, so getting in the hot pools was very nice! We tried all of the pools and the hottest ones were almost too hot for us, but it worked fine since the air was a colder...More

Date of experience: September 2018
1  Thank stormandrea
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Thanks for your review stormandrea, we are pleased you enjoyed your visit and hope to see you again soon. Regards,

Reviewed 20 January 2019

Staff friendly and knowledgeable. Spa pools and treatment out of this world. Could have spent my entire time in Rotorua just here. Calming and relaxing, plenty of space in pools to be more solitary if that was your choice. Cleanliness was exemplary.Don't leave town without...More

Date of experience: January 2019
1  Thank X5947HEsusanl
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Great review X5947HEsusanl, we hope to see you again soon. Regards,

Reviewed 20 January 2019

This place is in a gorgeous location. We were fortunate to arrive at a quiet time and enjoy the adult pools with fewer than 20 people. Towards the end of our visit a small tour group arrived and it was less pleasant. There are a...More

Date of experience: January 2019
1  Thank Niki211
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Thanks Niki211, we do get busy so advise guests on our website which times to come if a quiet relaxing experience if sought. Regards,

Reviewed 19 January 2019 via mobile

this is one of my favorite place to relax specially after a long day., they water will keep you warm specially in winter. if you visit rotorua, i recommend to put this in your list.

Date of experience: October 2018
Thank PinaV12345
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Thanks PinaV12345, Great review and thanks for the recommendation. Regards,

Reviewed 19 January 2019

Have visited the Polynesian Spa each time we visit Rotorua with our children over many years. We have experienced the variety of pools and thoroughly recommend a visit here!

Date of experience: January 2019
Thank Lisa_Maria_Rogers
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Thanks so much for your recommendation Lisa_Maria_Rogers and we look forward to seeing you again! Regards

Reviewed 19 January 2019 via mobile

A great place to relax in with many different spa pools. There are separate areas for families, adults and private spas.

Date of experience: January 2019
Thank peterjW1883VG
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 14 February 2019

Thanks peterjW1883VG

Reviewed 18 January 2019 via mobile

This was such a wonderful place to relax for a morning. We came in early and it was very quiet, so we just chilled out in the hot pools before going for a Spa Relaxing Massage which both my friend and I very much enjoyed....More

Date of experience: January 2019
Thank lalippart
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Questions & Answers
Ask a question
kirajs
30 December 2018|
AnswerShow all 6 answers
Response from PolynesianSpa | Property representative |
Hi there, thank you for your question. We recommend pre-booking our private pools or if you wish to enjoy one of our day spa products. You dont need to pre-book for our other bathing products. Hope this helps!
0
Votes
Lindsay G
19 August 2018|
AnswerShow all 2 answers
Response from elizabethmE8678AQ | Reviewed this property |
Considering you are used to Chicago in the winter you will not find it cold, but it does rain a lot. The pools will be too hot for a small child. There is a family section. Take your kid there
0
Votes
Lindsay G
19 August 2018|
AnswerShow all 4 answers
Response from PolynesianSpa | Property representative |
Hi there - November see us well into spring so it would be a great option during the day. We would recommend the Lake Spa as you can enjoy a variety of pools and the views with your little one.
1
Vote