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Polynesian Spa

Closed Now: 8:00 AM - 11:00 PM
Open today: 8:00 AM - 11:00 PM
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Traveller Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“adult pools”(192 reviews)
“private pool”(238 reviews)
“family pool”(70 reviews)
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools at Polynesian Spa are fed from two...more
Closed Now
Hours Today: 8:00 AM - 11:00 PM
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Suggested duration: More than 3 hours
Hinemoa Street, Rotorua 3010, New Zealand
+64 7-348 1328
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Reviews (3,133)
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All reviews adult pools private pool family pool hot pools lake pools family area overlooking the lake mud wrap relaxing experience varying temperatures aches and pains changing rooms lake rotorua hot springs warm water couple of hours rainy day
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2,681 - 2,690 of 2,712 reviews
Reviewed 11 September 2010

This was my second visit to Polynesian Spa and I was so looking forwards to it...relaxing in the Lake Spa pools overlooking the lake, followed by a spa treatment (Vitalising back therapy). Sadly, the Lake Spa pools were any thing but relaxing...full of crying toddlers,...More

Thank Kiwimum62
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded 21 September 2010

Thank you for your feedback as this allows us to make continual improvements at the spa. We have taken your comments on board and will be discussing issues raised with Management.

Reviewed 16 July 2010

Great way to unwind after a day's activities in Roto - There's a choice of public spa, private spa pools (at $100+ per hour a bit too expensive imho) or (our choice) Lake Spa thermal pool complex with 4 pools total, overlooking Lake Rotorua -...More

Thank Mankiwi
Reviewed 11 July 2010

Took the family to this spa. Enjoyed the thermal pools. Nice backdrop of the Lake.Had a positive affect on my arthritis.

Thank whistleblower42
Reviewed 15 June 2010

We were excited about our visit to the Polynesian Spa since we read it was rated as a top 10 spa experience world wide. Clearly this was given based on the uniqueness of the landscape and the mineral pools and not on the service, treatment...More

1  Thank BecandB
PolynesianSpa, Manager at Polynesian Spa, responded to this reviewResponded 24 June 2010

Thank you for your constructive comments about Polynesian Spa, we have taken on board all of your points, some of which have already been discussed. We are glad that you found the facilities clean and well serviced, and that your therapist was lovely. You will...More

Reviewed 23 May 2010

Has a very relaxed feel at the large reception with a well stocked gift shop full of Bathroom and luxury items, a well stocked and reasonably priced cafe. The changing rooms were clean and spacious, even hough we visited in the summer it wasn't busy,...More

Thank dreamyourfuture
Reviewed 14 May 2010

The Spa treatment (mud & massage) while pricey NZ$150 was good but a one time experience. The facility is nothing more than a bath house with hot springs to soak in. The numerous spa facilities I've been to over the years include a combination of...More

Thank WisconsinFishy
Reviewed 9 May 2010

A good place to relax and take time to chill out, we also had a message which was well worth the money.

Thank Mully1979
Reviewed 20 April 2010

Going to New Zealand is not complete without going to Rotorua. When I reach there I smell sulfur all over the city but it was the smell of money honey-say one of the local people to me.

Thank farah1512
Reviewed 14 April 2010

We bought admission for the Lake Spa deluxe pools and had a very good time. This spa is open until 11 pm, which was great because we arrived just before sunset and remained until well after dark. The location overlooking lake Rotorua is fantastic. Everyone...More

Thank Yoga_Jade
Reviewed 19 March 2010

Some times your experience of a place or avent is influenced by out side factures. Some reviewers have been disappointed because of the other people invading thier time in the thermal pools. You could hire one of the private pools but they looked a bit...More

Thank Australianjen
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Questions & Answers
Ask a question
30 December 2018|
AnswerShow all 6 answers
Response from PolynesianSpa | Property representative |
Hi there, thank you for your question. We recommend pre-booking our private pools or if you wish to enjoy one of our day spa products. You dont need to pre-book for our other bathing products. Hope this helps!
Lindsay G
19 August 2018|
AnswerShow all 2 answers
Response from elizabethmE8678AQ | Reviewed this property |
Considering you are used to Chicago in the winter you will not find it cold, but it does rain a lot. The pools will be too hot for a small child. There is a family section. Take your kid there
Lindsay G
19 August 2018|
AnswerShow all 4 answers
Response from PolynesianSpa | Property representative |
Hi there - November see us well into spring so it would be a great option during the day. We would recommend the Lake Spa as you can enjoy a variety of pools and the views with your little one.