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Polynesian Spa

Open Now: 8:00 AM - 11:00 PM
Open today: 8:00 AM - 11:00 PM
Book In Advance
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Certificate of Excellence
Traveller Overview
  • Excellent48%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“adult pools”(192 reviews)
“private pool”(236 reviews)
“family pool”(70 reviews)
About
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools at Polynesian Spa are fed from two...more
Open Now
Hours Today: 8:00 AM - 11:00 PM
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Suggested duration: More than 3 hours
Contact
Hinemoa Street, Rotorua 3010, New Zealand
Website
+64 7-348 1328
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Reviews (3,102)
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All reviews adult pools private pool family pool hot pools lake pools family area overlooking the lake mud wrap relaxing experience varying temperatures aches and pains changing rooms lake rotorua hot springs warm water couple of hours rainy day
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1 - 10 of 2,687 reviews
Reviewed today via mobile

This is definitely not a luxury spa so be prepared. We booked months in advance a couples massage and private pool experience as it was a special trip for us. We arrived an hour early as they suggested and enjoyed the outdoor geothermal pools. We...More

Date of experience: January 2019
Thank 2018JK
Reviewed yesterday via mobile

We stayed in the adults pool this trip, so busy and noisy compared to the deluxe area we visited our last trip. Temps more varied and more relaxing, still definitely worth a visit and a soak for an hour or so

Date of experience: February 2019
1  Thank Julie P
Reviewed 2 days ago via mobile

We booked treatments in a dual treatment room. The treatments and hot pools were both excellent. If doing the same I'd recommend arriving much earlier than the one hour they suggest, we could have spent much longer in the pools before the treatments. The best...More

Date of experience: February 2019
1  Thank Relax791042
Reviewed 3 days ago

Spent a unique morning bathing in the pools. Went with the $30 public baths. Several different temperatures from hot to very hot but the large pool was comfortable to "cool off" in. Scenery was nice with a nice view of the lake. They charge $5...More

Date of experience: February 2019
Thank 912jeffryh
Reviewed 4 days ago via mobile

These thermal baths are very relaxing. The facility offers both public and private pools. The view are amazing as they over look the lake and you can see the steam rising. Private pools should be booked in advance.

Date of experience: January 2019
Thank Cindy P
Reviewed 4 days ago

The Polynesian Spa is a modern well run business with several good size spa pools of differing temperatures, offering different beneficial health benefits in each pool. We took our swimming costumes; warm, freshly laundered towels are provided in the spacious, clean changing rooms, with cubicles...More

Date of experience: January 2019
Thank Thekopje
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 4 days ago

Thank you for your review Thekopje, we are pleased you enjoyed your visit to the Deluxe Lake Spa bathing area. Regards,

Reviewed 5 days ago via mobile

From the welcoming friendly and helpful staff, to the peaceful relaxing pools. Definitely one of my favourite places I Rotorua. A must do, whilst visiting.

Date of experience: October 2018
Thank Ryan G
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 4 days ago

Thank you for your review and recommendation and we look forward to seeing you again Ryan.

Reviewed 1 week ago

We went to the Polynesian Spa at the recommendation of our travel agency and we were mighty delighted by the suggestion. Our visit reconfirmed our delight. We enjoyed in the comfort of a Private Deluxe Pool and it is definitely one of the reasons why...More

Date of experience: April 2018
Thank Prakash_Subramaniam
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 4 days ago

Thank you for your review Prakash_Subramaniam, we are pleased you enjoyed your visit to the Deluxe Private Pool bathing area and we hope to see you again soon.

Reviewed 1 week ago via mobile

Booked the $55 package per person Everything was ok until a very large Chinese family came in Very noisy, little children screaming, no respect for others but the staff didn’t interfere... there lots of signs asking to be quite... Overall not a pleasant experience

Date of experience: February 2019
1  Thank Ralph F
Reviewed 1 week ago

Booked this early in the day before catching a bus later that afternoon. It was the perfect day at the spa and massage. The heated springs and facilities were as advertised. Be sure to book the right spa as there is a kids area and...More

Date of experience: November 2018
Thank 619ginav
PolynesianSpa, Director of Sales at Polynesian Spa, responded to this reviewResponded 4 days ago

Thanks for your review 619ginav, we are pleased you enoyed your massage and soak in the Deluxe Lake Spa and we look forward to seeing you again soon. Regards,

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Questions & Answers
Ask a question
kirajs
30 December 2018|
AnswerShow all 5 answers
Response from PolynesianSpa | Property representative |
Hi there, thank you for your question. We recommend pre-booking our private pools or if you wish to enjoy one of our day spa products. You dont need to pre-book for our other bathing products. Hope this helps!
0
Votes
Lindsay G
19 August 2018|
AnswerShow all 2 answers
Response from elizabethmE8678AQ | Reviewed this property |
Considering you are used to Chicago in the winter you will not find it cold, but it does rain a lot. The pools will be too hot for a small child. There is a family section. Take your kid there
0
Votes
Lindsay G
19 August 2018|
AnswerShow all 4 answers
Response from PolynesianSpa | Property representative |
Hi there - November see us well into spring so it would be a great option during the day. We would recommend the Lake Spa as you can enjoy a variety of pools and the views with your little one.
1
Vote