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Open today: 8:00 AM - 11:00 PM
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Certificate of Excellence
Traveller Overview
  • Excellent47%
  • Very good34%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“adult pools”(178 reviews)
“private pool”(215 reviews)
“family pool”(62 reviews)
About
Relax and unwind on the tranquil shores of Lake Rotorua at Polynesian Spa - a world-leading, natural mineral bathing and luxury spa retreat. Channelling geothermal marvels in its backyard, the 28 mineral pools at Polynesian Spa are fed from two...more
Open Now
Hours Today: 8:00 AM - 11:00 PM
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Suggested duration: More than 3 hours
Contact
Hinemoa Street, Rotorua 3010, New Zealand
Website
+64 7-348 1328
Ways to Experience Polynesian Spa
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Reviews (2,870)
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2,487 results
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1,178
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1,178
827
308
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71
Show reviews that mention
All reviewsadult poolsprivate poolfamily poolhot poolslake poolsfamily areaoverlooking the lakemud wraprelaxing experiencevarying temperaturesaches and painsafter a long daychanging roomslake rotoruahot springswarm watercouple of hours
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1 - 10 of 2,487 reviews
Reviewed 2 days ago via mobile

We had relaxing bath in private pool at Polynesia Spa. This is in the CBD area close to Rotorua museum. We had standard private room for our family . The room was private but no shade over the pool. The small changing area inside the...More

Thank simon5813
Reviewed 3 days ago

A visit to Rotorua is not complete, without a visit to the Polynesian Spa. The three of us (including our 12yo) started with the 36C public pool, working our way to the 40C pool and then a quick dash into the cold plunge pool. Although...More

Thank C0nstantlyOnTheG0
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Thank you for your time in reviewing your recent visit to us. We are pleased to hear our team took great care of you whilst you enjoyed our Signature Mud Wrap Treatments (yes they can get messy but the shower after is bliss right?). We...More

Reviewed 3 days ago via mobile

Must do the $50 luxury spa pool. You got the best view with 5 pools - different temperatures. Also family pool - a warm water swimming pool - very good for kids to play around. They provide locker and towel for the $50 one, so...More

Thank Sisiwkl
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Thank you so much for your recent review of the Deluxe Lake Spa and Family Pool, we are so happy to hear you enjoyed your time here and experienced our award winning product. We look forward to hopefully welcoming you back!

Reviewed 4 days ago via mobile

It was wonderful soaking in the adult pools, the temperature differs from pool to pool and you can easily find on that fits your need, and if you get to hot there's cold showers around as well as plenty of drinking fountains to keep hydrated....More

Thank Yunas P
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Hi Yunas Thank you for taking the time to review your recent time in the Adult & Priest Pools. We are thrilled to hear you enjoyed the varying temperatures and utilised the showers and water fountains to re-hydrate yourself! We hope to welcome you back...More

Reviewed 6 days ago

I am a senior citizen resident in N.Z. Monday 10 people in the whole complex. Not a busy day obviously. I have a gold card where in most places there is some discount. Not here. Renovations going on so an area off limit. Had to...More

Thank DianeDav
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Hi Diane Where we do not offer a senior citizens rate, we do offer a variety of residents passes that can reduce entrance fees. The Front Desk Team are usually very welcoming to all of our guests so I am disheartened to hear this has...More

Reviewed 1 week ago via mobile

We chose the deluxe family spa pool which has 2 spas with 37C and 40C and a pool attached! The kids loved the experience with being able to take a dip in hot or medium heated pool! Very relaxing experience indeed!More

Thank Saksyd
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Thank you so much for your review and taking the time to write it. We are so happy to know that your family enjoyed themselves and that you managed to relax in our award winning waters! We look forward to having the chance to welcome...More

Reviewed 1 week ago

We arrived late after dinner around 10 and were told it's not closing at 11 but 10:40, so be it, we booked a private bath and it was awesome. Private for $30 pp for 30 mn. It was just what we needed, plus the unexpected...More

2  Thank FrenchChefAuckland
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Thank you so much for leaving your review we are so happy to know you enjoyed your Private Deluxe Pool. We do close the facility at 11pm, however last entry is slightly earlier as we need to allow time for people to change and shower...More

Reviewed 2 weeks ago via mobile

Very relaxing but the venue would benefit if slippers were given to guests who were checking in for a treatment, relaxing music in the treatment rooms and if Maintenance work could be done out of guest hours, we had an employee moving furniture in the...More

Thank LukeOliver01
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Hi Luke Many thanks for your review, firstly please accept my apologies on the team members who were moving furniture during your time in the relaxation lounge, your correct in thinking this should not have been done at this time. We do not currently provide...More

Reviewed 2 weeks ago

One of the highlights of our month in New Zealand. My wife and spent a few hours in the wonderful mineral pools and then a great massage. Perfect after a day of traveling and hiking.More

Thank David L
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Hi David We are so please to be apart of your memories that you will take away from your visit to NZ! Great to hear you both enjoyed our award winning mineral waters and treatments, especially after a physical day! Thank you for your time...More

Reviewed 2 weeks ago via mobile

The view over the lake and mountains from the pools was great. The are we did choose had 5 different pools as well as a cold pool. One pool is filled wit acid water from the famous priests who was cured from his arthritis. The...More

2  Thank kalleviken
PolynesianSpa, Sales & Marketing at Polynesian Spa, responded to this reviewResponded 3 days ago

Thank you for taking your time to review our Deluxe Lake Spa. We do believe that with the views, waters and amenities included the Lake Spa is well worth the money, not to mention the use of the thermally heated recliners and the relaxation lounge....More

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Questions & Answers
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bdfuller
26 June 2018|
AnswerShow all 3 answers
Response from nadnerb638 | Reviewed this property |
Sorry but can’t answer this. my wife and I did the luxury exfoliation and massage. Amazing.
0
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barryjdean
3 June 2018|
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Response from Robert D | Reviewed this property |
Super easy , no need to book there is so much room and loads of hot thermal pools , you will truely love the experience
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Margaret A
15 April 2018|
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Response from Lynn B | Reviewed this property |
Yes you can
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