Escape Masters

Escape Masters, Rotorua: Hours, Address, Escape Masters Reviews: 4.5/5

Escape Masters
4.5
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Sunday
10:00 AM - 10:00 PM
About
This internationally popular phenomenon promises a vivid experience where you can become the main character of a captivating mystery. An adventure, where teams are locked in a themed room and the common goal is to break out within an hour. To escape, they have to use objects from around the room, find clues and solve puzzles! It is a room filled with brainteasers, tricky riddles, locks, keys and a lot of fun. A choice of 4 experiences and identical rooms to race. Can you escape from New Zealand's first real-life escape game?
Suggested duration
1-2 hours
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Tours and Tickets
The area
Address
Popular mentions

4.5
101 reviews
Excellent
81
Very good
8
Average
7
Poor
3
Terrible
2

Rachael P
Auckland, New Zealand17 contributions
Really enjoyable rainy day family fun
Apr 2021
This was the second time we have been to Escape Masters in Rotorua and enjoyed both times. The mini-escape room was fun, and nice for doing with kids who may have a shorter attention span.
Written 7 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank You for an amazing review!! We are happy to know that you enjoyed our mini games too. :)
Written 8 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sacha W
Auckland, New Zealand35 contributions
Disappointing
May 2021
Pretty disappointing as a couple of critical clues were not working as they should have been. Have done quite a few escape rooms & this was the worst experience. Hopefully they get them sorted out.
Written 15 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Sasha, We are sorry to hear about your experience. We are not able to find your booking. Would you please email your booking details at info@escapemasters.co.nz so we can investigate this further.
Written 19 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pathfinder816946
Hastings, New Zealand9 contributions
Escaped for the first time in Rotorua
Apr 2021 • Couples
First time in an Escape Room, was given good advice from the Guide about doing the Beginner one. Gets the mind working and a great way to work together. A little expensive but would go for the hour one as time flies.
Written 6 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank You for an amazing review!! We are happy that you had a great time escaping with your team. Great team work !!
Written 19 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steve E
Tauranga, New Zealand8 contributions
Still OK but most others are much better
Mar 2021 • Family
We were in Rotorua for the day and it had started to drizzle so we booked in to the escape rooms at Motion. Having been here before we had previously gone medium level and found that way too easy so this time went for the zombie room on hard level. One of the clues stated it was for hard or extra hard level so we thought that's us we need to solve that and throughout our time spent a lot of time coming back to that clue to see where it would fit in to our escape... but we escaped still not having used it so I'm guessing we were still set up as medium so that spoiled things a bit.

Both rooms we've done here have been the same just too many easy lock clues just open to find next padlock just feel like you're at quality assurance for padlock company and there's not much thought in to how to incorporate the theme/story much than the very basic intro.

We still had an OK time but for the money you spend all the other escape rooms we've been to are more well thought out and set up and challenging/varied.

Would have given an average(3) review if it wasn't for the staff member who took us to the room and gave us our briefing. Suggestion. If you can't hide the fact that you don't like your job then find another job.
Written 28 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Delwyn W
8 contributions
A Gangster load of fun! Highly reccomend.
Feb 2021
We had our team building day at Escape Masters. The staff were awesome. We were in the Ganster room and had an absolute ball. A great way to have some fun and use your awesome problem solving skills at the same time.
I highly reccomend this to anyone. We will be back to try out the other ones.
Written 18 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks for an amazing review!! It was great to have your team play with us. It is good to know that you had a good time solving our Gangsters Chase room. We would love to have your team trying our other escape challenges :)
Written 22 February 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paige M
1 contribution
Missing pieces = literally no escape
Jan 2021 • Couples
My partner and I booked the Zombie escape room which we were really excited for. Having done a lot of escape rooms all around NZ, we were looking forward to trying something new. Everything started off well and we were burning through the puzzles, but we got to a point where we could not do anything more and could not figure out where to go (we used up all our clues trying to figure it out and still couldn't progress). Our time expired, we failed the room and we asked if we could be walked through where we went wrong - turns out the room had not been set up properly and we were missing a UV light that needed to be used for at least 2 of the puzzles we could not solve. The UV light was nowhere to be found, meaning this room was literally impossible for us to solve at all.

Also worth noting is at one stage we had to use an SOS because a key we needed fell somewhere unreachable - we waited for 10 minutes and no one showed up, so we had to leave the escape room to go and grab a staff member. She came in, let us into the next part, and came back 10 minutes after that saying she had just received our SOS noting that the connection must be bad and thats why it took so long to come through.

We left being incredibly disappointed because 1. We spent a solid 25 minutes of the game thinking it was our fault we didn't escape and 2. This was the only escape room we've "failed" before.

Staff apologised about the mishap, and we left but decided to go back, at which point we were offered a discount to do another room.

We appreciated the discount, and we enjoyed the second room (everything was set up correctly), but it was still hard to get rid of the disappointment from the first round.
Written 29 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank You for the feedback. We are sorry about your Zombie room experience. I had talked to your team member at the time and emailed you regarding this issue as well. We have also refunded you for the game. There was an internet outage at the time which was fixed later. We ended up finding the Uv torch in the room while resetting. We have talked to our team members about the importance of placing clues in the right place. We will ensure this doesn't happen again. We are happy to hear that you enjoyed your Serial Killer room experience.
Written 19 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rachgasston
Hamilton, New Zealand53 contributions
Fun game
Aug 2020
Love this escape room. We managed to escape in 30 minutes, what a load of fun! Really makes you think and use your brain as to what you have to solve.
Written 20 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank You so much for an awesome review!! 30 minutes is great timing!! Kudos to your amazing teamwork and attention to detail:)
Written 23 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nicky C
Auckland, New Zealand3 contributions
Just what Rotorua needed
Jul 2020
Really well set up, had a great time with my daughter and pretty stoked to get all the clues and escape with 25 minutes to spare!
Written 23 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank You so much for an amazing review!! Happy to know that you and your daughter had a great time escaping. Awesome teamwork :). We hope to see you and your daughter soon trying our other escape rooms on a harder level ;)
Written 29 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Trian
2 contributions
Disappointing, to say the least
Jul 2020 • Family
Me and my family were very disappointed in the escape masters room. We didn't have the correct equipment and the ipad completely signed us out so we couldn't win there were very few problems to solve some things were to easy. And the door to the next room was already unlocked. I wasted $121 on something that was for all ages and my 10 year grandchild got scared and had to sit outside. It was an hour of my life that I will never get back and $121 I will also never get back I do not recommend.
Written 13 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi There, We are sorry to hear about your experience. Would you please email your booking details at info@escapemasters.co.nz so we can investigate this further.
Written 15 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Becky Hawthorne
Greater Wellington, New Zealand1 contribution
We had an awesome time!
Jul 2020 • Friends
We did the serial killer escape room on hard level and we had an awesome time! Clues were mostly good, I think some of the locks and keys etc we actually came across by accident and then found a clue relating to it later which was quite funny. The first 3/4 of it we found quite easy and we found ourselves with 25 mins left for our last puzzle... which took us about 20 minutes to do! So that last part definitely almost stumped us! I’d say the first part may have been a little too easy but the last part was extremely difficult! Only thing that could be improved I think would be consistency of difficulty throughout - and some of the props were quite old and worn - due to lighting and lamination of photos lifting - they were stuck to the wall so we couldn’t move them into different lighting they were quite difficult to see details. We had an awesome time all in all and would definitely do another one at some stage!
Written 10 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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