Thank you for your detailed review.
It was a challenge getting these tours out with 2 days notice of the ship making an unscheduled arrival. As the arrival time was not set in stone, we did out best to ensure the family of 7 that struggled to get off the ship in time was looked after. On this occasion we felt it fair to get them on the tour which meant a 10 minute trip back to the port after a visit to the waterfalls to pick them up.
It's hard to keep everyone happy when it comes to this. People are thankful we waited the extra few minutes for them to make the tour, where as people who were off early are often frustrated that they had to wait for late people. We do our best to keep a happy middle ground here. We can guarantee that you would not have lost any time off the tour or locations because of this.
The vehicle used was a 2020 Rosa with 40,000kms on the odometer. We believe these to be the best touring vehicles in terms of seat size, large windows, wonderful air conditioning and a great speaker system. Admittedly, Mitsubishi have not updated the interior for the new models so they can appear to be a bit older.
We are glad that you enjoyed all the stops on the tour and that your guide was informative and provided commentary throughout the day.
We understand the anxiety that comes with booking an independent tour, and we do our absolute best to accommodate for everyone and make this as least stressful as possible.
We hope you had a wonderful rest of the cruise despite the change in itinerary for you due to the weather.