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The Silky Oak Chocolate Company

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  • Excellent44%
  • Very good35%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“fudge”(20 reviews)
“gift shop”(25 reviews)
“sausage rolls”(3 reviews)
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Contact
1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
Website
845 0908
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Reviews (231)
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All reviews fudge gift shop sausage rolls cabinet food blackboard menu quality chocolate morning tea stuffed potato taste buds tour bus for sale new zealand chocoholic museum pantry jeanette marshmallows
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51 - 60 of 226 reviews
Reviewed 14 May 2017

Very good dark chocolate, we visited on a tour with Odyssey Tours and had time to sample some of their tasty treats.

Date of experience: April 2017
Thank dan j
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 16 May 2017

Our chocolates are indeed a Tasty Treat, so pleased you enjoyed them. I'm sure you had a lovely time out and about with Odyssey Tours. Thank you

Reviewed 30 April 2017

Great place to visit, so much choice and so yummy!! The staff are so helpful, we always buy far too much chocolate

Date of experience: April 2017
Thank Waltersj1
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 2 May 2017

It is rather moreish. We hope to see you again soon. Thank you for the lovely review

Reviewed 24 April 2017 via mobile

When u first walk into the cafe, you won't be impressed when u see the food or the decor. It looks like very average bakery food. We nearly walked out but as we were starving, we decided to give it a go. To our surprise...More

Date of experience: April 2017
Thank Sully0000
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 26 April 2017

We are really pleased that you enjoyed your sausage rolls, we take great pride in the food we make as well as our customer service. Sorry the décor is not to your taste, most people take photos of the chocolate and coffee signs, and regularly...More

Reviewed 20 April 2017 via mobile

The very friendly staff at The Silky Oak were helpful and attentive. For dark chocolate lovers you can't go pass their dark chocolate here. Sensationally smooth! The museum was great too. Their is a questionnaire that you can complete on your way around that keeps...More

Date of experience: April 2017
Thank Ken S
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 23 April 2017

It is lovely to hear that your family enjoyed their visit with us. The questionnaires are great for school projects as well. We look forward to you visiting us again

Reviewed 13 April 2017

We loved it so much we made sure to go back! The chocolate was incredibly good. We bought a lot of varieties while we were there for 3 days, and loved them so much we went back. We also did the museum tour, which was...More

Date of experience: January 2017
Thank Kristina K
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 16 April 2017

You picked the best time to visit us, the chocolate shop always looks at its best with Easter coming up. The chocolate shop always looks really good, but Easter and Christmas there is just a variety of goodies it is hard to pick where to...More

Reviewed 8 April 2017

This chocolate company was well recommended in my guide book. It was full of all sorts of Easter chocolate in all shapes and sizes. Since I do not eat milk chocolate, there was only one small dark chocolate bar at 70% which was expensive for...More

Date of experience: March 2017
Thank Patricia M R
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 11 April 2017

We have a large range of dark chocolate only products in the shop, 48% through to 70%. 70% dark chocolate has a limited customer base, with most people wanting something slightly sweeter to the palate. Our chocolate is all couverture, which means it does not...More

Reviewed 4 April 2017

I visit this place everything im anywhere near napier. love love love it. It was the first time i have had breakfast here but they didn't let me down. Have an iced chocolate they are sooo good.

Date of experience: March 2017
Thank Melissa B
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

The iced coffees and iced chocolates are divine, and that is not because I am biased. It is great to hear that you enjoyed your breakfast as well. Thank you

Reviewed 1 April 2017

We took a 4 hour trip around Napier which included a stop at the Silky Oak Chocolate Company. This sounded good from what our coach driver told us. Not quite so. It must be the only chocolate company in the area and every coach goes...More

Date of experience: March 2017
1  Thank Graham B
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We aim to please all our customers and love giving out samples of our chocolate. We have a large number of people that come through our doors. Most people recognise that a 'sample' is a small offering of our products. Some customers feel that grabbing...More

Reviewed 20 March 2017 via mobile

Nice chocolate, but the cafe next door has POWDER hot chocolate? Come on guys! Do you want ME to buy the real Chocolate next door for you??? I think it's embarassing...More

Date of experience: March 2017
1  Thank NatalyaZ_12
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We are really pleased to see you enjoyed our chocolates. If you had told the staff you were wanting real chocolate, instead of powdered (our hot chocolate is powder and real mixed) then we would have offered you our extreme chocolate. This one is sooo...More

Reviewed 17 March 2017 via mobile

I couldn't believe it when I asked if my eggs could please be scrambled rather than poached or fried and after asking in the kitchen was told yes but it would be an extra $2.50!! Although quite tasty rather eXpensive and not very friendly service....More

Date of experience: March 2017
1  Thank Matlyn2016
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Our scrambled eggs are made with love, an extra egg and cream. Hence the extra charge. Our customer service is normally second to none, so if you have a problem in the future could you please ask to speak with the manager.

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Questions & Answers
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scoobierae
22 November 2015|
Answer
Response from soak | Property representative |
Hello, Thank you for your enquiry. Silky Oak has a bus stop right outside our gate, but I do not think the Filter Room is on a bus route. If you prefer not to take part in one of the cruise ship tours (which are excellent) I... More
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