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The Silky Oak Chocolate Company

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1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
845 0908
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US$39.06*
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Half-Day Self-Guided Hawkes Bay Coastline and Wineries Cycling Tour
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US$383.49*
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Private Shore Excursion: Napier Highlights in a Vintage Car
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Overview
  • Excellent43%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“fudge” (18 reviews)
“gift shop” (21 reviews)
“triple dipper” (4 reviews)
LOCATION
1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
CONTACT
Website
845 0908
Ways to Experience The Silky Oak Chocolate Company
from US$39.10
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from US$383.50
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Write a ReviewReviews (212)
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All reviews
"fudge"
in 18 reviews
"gift shop"
in 21 reviews
"triple dipper"
in 4 reviews
"sausage rolls"
in 3 reviews
"free samples"
in 3 reviews
"cabinet food"
in 3 reviews
"iced coffee"
in 3 reviews
"blackboard menu"
in 3 reviews
"quality chocolate"
in 3 reviews
"cocoa beans"
in 3 reviews
"taste buds"
in 3 reviews
"for sale"
in 3 reviews
"cruise ship"
in 4 reviews
"new zealand"
in 3 reviews
"chocoholic"
in 12 reviews
"museum"
in 60 reviews
"pantry"
in 7 reviews
Filter

41 - 50 of 207 reviews

Reviewed 17 March 2017 via mobile

I couldn't believe it when I asked if my eggs could please be scrambled rather than poached or fried and after asking in the kitchen was told yes but it would be an extra $2.50!! Although quite tasty rather eXpensive and not very friendly service....More

1  Thank Matlyn2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Our scrambled eggs are made with love, an extra egg and cream. Hence the extra charge. Our customer service is normally second to none, so if you have a problem in the future could you please ask to speak with the manager.

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Reviewed 17 March 2017

Noting it's European origins on the wall, we expected more sophisticated-tasting chocolates, but while they were pretty and diverse, the chocolate wasn't so remarkable. Still, it was a fun stop with a small workroom, museum and cafe and would be nice lunch place especially for...More

Thank K M V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Thank you for your comments, our chocolates centres are mainly traditional and suited to the palate of most New Zealanders. All of our centres are made here, unlike others where the centres are bought in and a flavor added. We hope to see you on...More

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Reviewed 12 March 2017

We went to Silky Oak on a tour from a cruise ship. The coach was met by a smiling lady with a tray full of chocolates for us to try - delicious. We then went in to the factory to be shown how the chocolates...More

Thank Kitchenmaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

It sounds like you had a fantastic time all round, which is how it should be when on holiday. Which the memories were no doubt relived with each chocolate, heaven.

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Reviewed 9 March 2017

We visited this lovely attraction after visiting the Gannet Colony in the morning. We were a group of 6 and arrived towards the end of the traditional lunch hour. The cafe offers some wonderful on the premises made food which is beautifully presented and served...More

Thank tyke710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Your enjoyment was our pleasure. Chocolate can be enjoyed using all our different senses, which reading your review is how it worked for you. Thank you, and we hope to see you again sometime

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Reviewed 9 March 2017

Was staying with my sister in Napier and this is her favourite stop as she is a chocoholic. We had the best iced coffee I have ever tasted my sister an iced chocolate and my partner a banana smoothie. They have also two shops on...More

Thank Lu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Your sister obviously has good taste, as the iced coffees, along with the iced chocolate drinks are simply the best. I am sure you will remember your visit each time you use the salad servers. Thank you for visiting us.

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Reviewed 7 March 2017 via mobile

What do you want to do? Indulge your chocolate taste buds? Eat good food for lunch? Shop for interesting things? Put some time away for a stop here. I took away some sherbet fudge and have just had it with a cup of tea. Stop...More

Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We try to cater to most (if not all people) with the variety of things to see and do here at Silky Oak. We are really pleased that you have obviously enjoyed being with us, and that Sherbet fudge is yummy.

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Reviewed 4 March 2017 via mobile

The moment our bus arrived at Silky Oaks we were met by one of the owners with samples of chocolate for everyone. Then we went into the shop to see how the chocolates were made and to hear the history of the business. We were...More

Thank mzgrizzSantaFe_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 March 2017

Thank you so much for your lovely review. We enjoy meeting people from all around the world, and to showcase our Silky oak complex. We hope to see you again.

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Reviewed 2 March 2017 via mobile

Great visit, they have nice ice chocolates made from real chocolate made at their company. The staff were a little under stress but seemed to handle well. Possibly due to the fact of being a cruise ship day which was understandable.

Thank hbbornandproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 March 2017

Thank you for your lovely review, we appreciate people taking the time to write reviews. It is also good to know that we all looked after you even though it was a busy day. Many thanks

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Reviewed 22 February 2017 via mobile

Went here when on holiday with my mum. The shop was really cute with heaps of cool things. They also have a chocolate museum that we went to with was really cool. Gave you all the history about where chocolate originated from and also the...More

Thank Holleylolliepop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2017

A delicious breakfast to celebrate a birthday. We both had the Eggs Benedict on a toasted bagel with a choice of bacon or ham. It was scrumptious. The staff were friendly and helpful and we could have adjusted the meal to suit if required.

Thank Gael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 10 February 2017

Thank you for your review. Eggs Benedict is one of my favourites. It is always good to know that we are doing a good job, both food and customer service wise.

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Ask a question
Questions & Answers
scoobierae
22 November 2015|
Answer
Response from soak | Property representative |
Hello, Thank you for your enquiry. Silky Oak has a bus stop right outside our gate, but I do not think the Filter Room is on a bus route. If you prefer not to take part in one of the cruise ship tours (which are excellent) I... More
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