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The Silky Oak Chocolate Company

1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
845 0908
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US$384.96*
and up
Private Shore Excursion: Napier Highlights in a Vintage Car
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US$39.21*
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Half-Day Self-Guided Hawkes Bay Coastline and Wineries Cycling Tour
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Overview
  • Excellent44%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“fudge” (20 reviews)
“gift shop” (18 reviews)
“triple dipper” (4 reviews)
LOCATION
1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
CONTACT
Website
845 0908
Write a ReviewReviews (200)
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21 - 30 of 195 reviews

Reviewed 30 April 2017

Great place to visit, so much choice and so yummy!! The staff are so helpful, we always buy far too much chocolate

Thank Waltersj1
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 2 May 2017

It is rather moreish. We hope to see you again soon. Thank you for the lovely review

Reviewed 24 April 2017 via mobile

When u first walk into the cafe, you won't be impressed when u see the food or the decor. It looks like very average bakery food. We nearly walked out but as we were starving, we decided to give it a go. To our surprise...More

Thank Sully0000
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 26 April 2017

We are really pleased that you enjoyed your sausage rolls, we take great pride in the food we make as well as our customer service. Sorry the décor is not to your taste, most people take photos of the chocolate and coffee signs, and regularly...More

Reviewed 20 April 2017 via mobile

The very friendly staff at The Silky Oak were helpful and attentive. For dark chocolate lovers you can't go pass their dark chocolate here. Sensationally smooth! The museum was great too. Their is a questionnaire that you can complete on your way around that keeps...More

Thank Ken S
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 23 April 2017

It is lovely to hear that your family enjoyed their visit with us. The questionnaires are great for school projects as well. We look forward to you visiting us again

Reviewed 13 April 2017

We loved it so much we made sure to go back! The chocolate was incredibly good. We bought a lot of varieties while we were there for 3 days, and loved them so much we went back. We also did the museum tour, which was...More

Thank Kristina K
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 16 April 2017

You picked the best time to visit us, the chocolate shop always looks at its best with Easter coming up. The chocolate shop always looks really good, but Easter and Christmas there is just a variety of goodies it is hard to pick where to...More

Reviewed 8 April 2017

This chocolate company was well recommended in my guide book. It was full of all sorts of Easter chocolate in all shapes and sizes. Since I do not eat milk chocolate, there was only one small dark chocolate bar at 70% which was expensive for...More

Thank Patricia M R
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 11 April 2017

We have a large range of dark chocolate only products in the shop, 48% through to 70%. 70% dark chocolate has a limited customer base, with most people wanting something slightly sweeter to the palate. Our chocolate is all couverture, which means it does not...More

Reviewed 4 April 2017

I visit this place everything im anywhere near napier. love love love it. It was the first time i have had breakfast here but they didn't let me down. Have an iced chocolate they are sooo good.

Thank Melissa B
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

The iced coffees and iced chocolates are divine, and that is not because I am biased. It is great to hear that you enjoyed your breakfast as well. Thank you

Reviewed 1 April 2017

We took a 4 hour trip around Napier which included a stop at the Silky Oak Chocolate Company. This sounded good from what our coach driver told us. Not quite so. It must be the only chocolate company in the area and every coach goes...More

1  Thank Graham B
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We aim to please all our customers and love giving out samples of our chocolate. We have a large number of people that come through our doors. Most people recognise that a 'sample' is a small offering of our products. Some customers feel that grabbing...More

Reviewed 20 March 2017 via mobile

Nice chocolate, but the cafe next door has POWDER hot chocolate? Come on guys! Do you want ME to buy the real Chocolate next door for you??? I think it's embarassing...More

1  Thank Natalya Z
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We are really pleased to see you enjoyed our chocolates. If you had told the staff you were wanting real chocolate, instead of powdered (our hot chocolate is powder and real mixed) then we would have offered you our extreme chocolate. This one is sooo...More

Reviewed 17 March 2017 via mobile

I couldn't believe it when I asked if my eggs could please be scrambled rather than poached or fried and after asking in the kitchen was told yes but it would be an extra $2.50!! Although quite tasty rather eXpensive and not very friendly service....More

1  Thank Matlyn2016
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Our scrambled eggs are made with love, an extra egg and cream. Hence the extra charge. Our customer service is normally second to none, so if you have a problem in the future could you please ask to speak with the manager.

Reviewed 17 March 2017

Noting it's European origins on the wall, we expected more sophisticated-tasting chocolates, but while they were pretty and diverse, the chocolate wasn't so remarkable. Still, it was a fun stop with a small workroom, museum and cafe and would be nice lunch place especially for...More

Thank K M V
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Thank you for your comments, our chocolates centres are mainly traditional and suited to the palate of most New Zealanders. All of our centres are made here, unlike others where the centres are bought in and a flavor added. We hope to see you on...More

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Questions & Answers
scoobierae
22 November 2015|
Answer
Response from soak | Property representative |
Hello, Thank you for your enquiry. Silky Oak has a bus stop right outside our gate, but I do not think the Filter Room is on a bus route. If you prefer not to take part in one of the cruise ship tours (which are excellent) I... More
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