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The Silky Oak Chocolate Company

1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
845 0908
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US$402.27*
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Half-Day Self-Guided Hawkes Bay Coastline and Wineries Cycling Tour
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Overview
  • Excellent44%
  • Very good35%
  • Average14%
  • Poor4%
  • Terrible3%
Travellers talk about
“fudge” (15 reviews)
“gift shop” (17 reviews)
LOCATION
1131 Links Road | Hawkes Bay, Napier 4183, New Zealand
CONTACT
Website
845 0908
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Reviews (184)
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11 - 20 of 179 reviews

Reviewed 1 April 2017

We took a 4 hour trip around Napier which included a stop at the Silky Oak Chocolate Company. This sounded good from what our coach driver told us. Not quite so. It must be the only chocolate company in the area and every coach goes...More

1  Thank Graham B
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We aim to please all our customers and love giving out samples of our chocolate. We have a large number of people that come through our doors. Most people recognise that a 'sample' is a small offering of our products. Some customers feel that grabbing...More

Reviewed 20 March 2017 via mobile

Nice chocolate, but the cafe next door has POWDER hot chocolate? Come on guys! Do you want ME to buy the real Chocolate next door for you??? I think it's embarassing...More

1  Thank Natalya Z
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We are really pleased to see you enjoyed our chocolates. If you had told the staff you were wanting real chocolate, instead of powdered (our hot chocolate is powder and real mixed) then we would have offered you our extreme chocolate. This one is sooo...More

Reviewed 17 March 2017 via mobile

I couldn't believe it when I asked if my eggs could please be scrambled rather than poached or fried and after asking in the kitchen was told yes but it would be an extra $2.50!! Although quite tasty rather eXpensive and not very friendly service....More

1  Thank Matlyn2016
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Our scrambled eggs are made with love, an extra egg and cream. Hence the extra charge. Our customer service is normally second to none, so if you have a problem in the future could you please ask to speak with the manager.

Reviewed 17 March 2017

Noting it's European origins on the wall, we expected more sophisticated-tasting chocolates, but while they were pretty and diverse, the chocolate wasn't so remarkable. Still, it was a fun stop with a small workroom, museum and cafe and would be nice lunch place especially for...More

Thank K M V
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Thank you for your comments, our chocolates centres are mainly traditional and suited to the palate of most New Zealanders. All of our centres are made here, unlike others where the centres are bought in and a flavor added. We hope to see you on...More

Reviewed 12 March 2017

We went to Silky Oak on a tour from a cruise ship. The coach was met by a smiling lady with a tray full of chocolates for us to try - delicious. We then went in to the factory to be shown how the chocolates...More

Thank Kitchenmaide
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

It sounds like you had a fantastic time all round, which is how it should be when on holiday. Which the memories were no doubt relived with each chocolate, heaven.

Reviewed 9 March 2017

We visited this lovely attraction after visiting the Gannet Colony in the morning. We were a group of 6 and arrived towards the end of the traditional lunch hour. The cafe offers some wonderful on the premises made food which is beautifully presented and served...More

Thank tyke710
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Your enjoyment was our pleasure. Chocolate can be enjoyed using all our different senses, which reading your review is how it worked for you. Thank you, and we hope to see you again sometime

Reviewed 9 March 2017

Was staying with my sister in Napier and this is her favourite stop as she is a chocoholic. We had the best iced coffee I have ever tasted my sister an iced chocolate and my partner a banana smoothie. They have also two shops on...More

Thank Lu B
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

Your sister obviously has good taste, as the iced coffees, along with the iced chocolate drinks are simply the best. I am sure you will remember your visit each time you use the salad servers. Thank you for visiting us.

Reviewed 7 March 2017 via mobile

What do you want to do? Indulge your chocolate taste buds? Eat good food for lunch? Shop for interesting things? Put some time away for a stop here. I took away some sherbet fudge and have just had it with a cup of tea. Stop...More

Thank Barbara M
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 April 2017

We try to cater to most (if not all people) with the variety of things to see and do here at Silky Oak. We are really pleased that you have obviously enjoyed being with us, and that Sherbet fudge is yummy.

Reviewed 4 March 2017 via mobile

The moment our bus arrived at Silky Oaks we were met by one of the owners with samples of chocolate for everyone. Then we went into the shop to see how the chocolates were made and to hear the history of the business. We were...More

Thank mzgrizzSantaFe_TX
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 March 2017

Thank you so much for your lovely review. We enjoy meeting people from all around the world, and to showcase our Silky oak complex. We hope to see you again.

Reviewed 2 March 2017 via mobile

Great visit, they have nice ice chocolates made from real chocolate made at their company. The staff were a little under stress but seemed to handle well. Possibly due to the fact of being a cruise ship day which was understandable.

Thank hbbornandproud
soak, Owner at The Silky Oak Chocolate Company, responded to this reviewResponded 5 March 2017

Thank you for your lovely review, we appreciate people taking the time to write reviews. It is also good to know that we all looked after you even though it was a busy day. Many thanks

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Questions & AnswersAsk a question
scoobierae
We will be arriving on a cruise ship in January 2016 and would like to visit the Chocolate Factory & the Filter Room ( brewery ). Is there public transport to these places, as we don't want to book a tour through the cruise company
22 November 2015|
Answer
Response from soak | Property representative |
Hello, Thank you for your enquiry. Silky Oak has a bus stop right outside our gate, but I do not think the Filter Room is on a bus route. If you prefer not to take part in one of the cruise ship tours (which are excellent) I... More
0
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