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Our daughter has a motor neuron disease, she has limited mobility and needs braces to walk and someone to assist her. On Sealinks website in their terms and conditions they offer a discount to disabled passengers. The exact wording on the website states….in wheelchairs or who have other medical conditions or disabilities that makes it difficult for them to walk and who require physical contact or close supervision to safely get around and cannot be left unattended where possible. We contacted sealink and was told she was eligible for the discount, so we wrote a letter and described her disease as asked, we were sent an invoice that we paid. When we arrived at sealink half moon bay we were asked if she had a wheelchair, when we said no, the person said that the terms and conditions state wheelchair bound passengers only and we needed to go in and pay the full price of the tickets, I tried to explain that the terms and conditions did not state wheelchairs only, he then got his manager. She also quoted the terms and conditions said that wheelchairs only, so I read them to her directly from their website, that apparently that’s not the rules at halfmoon bay, she said she was the manager and it’s her call and if we didn’t pay the full price she wasn’t letting us on the ferry. So we were forced to pay the extra money. Your “disabled” policy needs upgrading on your website or your staff need better training Sealink!…
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Date of experience: March 2022
Helpful
My wife and I visited friends on Waiheke twice in the past twelve months and enjoyed having our car available to us while there. We will be back as it was so easy and very cosy effective.
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Date of experience: March 2022
Helpful
Needed to take the car to Waiheke to visit friends. Sealink was professional and the easy way to travel.
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Date of experience: February 2022
Helpful
+1
Expensive! Auckland's only ferry to carry both car & passengers to Waiheke Island from Half Moon Bay or Wynyard Quarter. Island highlights include: beaches, bush walks, adventure activities, wine tasting and shopping. Check out our website for pricing, timetables or for more information.…
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Date of experience: February 2022
1 Helpful vote
Helpful
Great service with friendly awesome staff. Nothing was a problem, and they made us smile. Phone service was also helpful and friendly
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Date of experience: February 2022
Helpful