I did the Waitakere Ranges / Piha Beach, Coast and Rainforest Walking Tour.
The guide, Murray was fabulous, one of the best guides I have ever had. He was accommodating, pleasant and caring and looked after us very well. He provided commentary throughout the whole day and engaged in great conversation with everyone. He worked hard to ensure we had a pleasant day.
When I booked this tour, I thought it would be much more active but the walks were quite short and is more geared towards an older crowd, going at a very slow place. Nevertheless, we saw beautiful scenery and it was a very nice day. I would have liked to have walked more, and seen more.
I didn't mind the lunch but for everyone else, the tour is advertised as a Kiwi picnic style lunch taken at a scenic location. I think something has changed about that component. The lunch was just whatever you select at the local bakery (most of people got a basic roll and fruit salad). We were not taken to the scenic location to have the quick lunch either and one of the falls mentioned in the itinerary was not visited.
Otherwise I would have given it 5 stars had the tour matched the itinerary. I think the itinerary and advertising needs to be cleaned up to ensure expectations are met. It isn't really an active tour. It's probably for the light active person but not for someone who likes to walk a lot.
I'd still highly recommend this company and its tours. The van was modern, well-kept, spacious and very comfortable and Murray was a gem. They looked after us well.