Escape Masters
Escape Masters
4.5
10:00 AM - 12:00 AM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Sunday
10:00 AM - 10:00 PM
About
Escape Masters is an adventure, where teams are locked in a themed room and their common goal is to break out within an hour. To escape, they have to use objects from around the room, find clues and solve puzzles. This internationally popular phenomenon promises a vivid experience where you can become the main character of a captivating mystery. Choose your own difficulty level, select one of the themed rooms and bring a team of 2-8 people per room. Suitable for all ages, Escape Masters is the perfect venue for corporate functions, parties, stag and hen nights, or a good time with family and friends. Rest assured, there is an emergency exit in each room, so it's perfectly safe and no one will jump out to give you a fright. NEW!!! Lost bag - exciting outdoor adventure, includes a lot of places for you to explore around AKL CBD and gather information to help you with your quest. Numerous exciting HTC Vive VR games available in our spacious lobby. Come and immerse yourself!
Duration: 1-2 hours
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4.5
276 reviews
Excellent
222
Very good
38
Average
9
Poor
4
Terrible
3
Ty W
6 contributions
Jan 2020 • Family
We've done escape rooms at home, (Las Vegas), so thought we'd try one on our visit to Auckland. We did bank heist and loved it so much we did the alien prison break straight after. Very challenging but a lot of fun and the staff were great. Very helpful and friendly. Loved that the waiting area had puzzles and games too. Highly recommend!
Written 16 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank You for an amazing review!!! Happy to know you had a great time escaping our rooms. Sounds like you are pro at escaping rooms! Will definitely let our staff know your comments. Thank you again for popping in and hope to see you again during your next Auckland visit :)
Written 16 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Foodie786
27 contributions
Sept 2014 • Couples
We enjoyed our experience here. The whole place was quite unprofessionally put together, the signs were just pieces of A4 paper sellotaped to the wall, and some of the props in the game were a bit old and used. It wouldn't take much to spruce it all up a bit and make it a bit tidier.
We did the hackers room and had a lot of fun getting through it all. I would go back.
We did the hackers room and had a lot of fun getting through it all. I would go back.
Written 14 September 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your feedback. We are currently working on our 3 new rooms and undergoing some refurbishment that will address the issues you have raised, we are all about improvement. Thanks for playing, hope to see you again soon!
Written 10 December 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sahem H
Ashfield, Australia2 contributions
Went to play and waste a bit of time but ended up staying for a second turn in another room. Escape masters is a fun place and definitely challenges your detective skills.
Written 13 July 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's addictive isn't it? Glad you guys had a good time. If you are back to Auckland and want to experience it again, we have a new Zombie Invasion room and an alien themed one opening in January.
Written 10 December 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megan B
Wellington, New Zealand10 contributions
Jun 2022 • Friends
The idea of an escape room is very cool. However the customer service was terrible! The woman who was there on the front desk while we were ‘trying to escape’ came in the room with 5 mins to go. We were 95% there and needed to solve the very last glue to finish. She walked in and told us the answer and literally grabbed the prop we needed to finish and popped it where it needed to go. (Even worse someone in our group said “please don’t do that” when she picked up the prop but she still went ahead and did it. So that was it. She then had the cheek of saying “well done you did it” and clapped. She quickly escorted us out and shut the doors behind us with a loud bang. We were the last customers and she obviously had somewhere she wanted to be. Solving the clue for us with 5 mins to go defeated the whole purpose of an escape room. I think the owner would be very sad to hear this is how she was managing their business.
Written 19 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Megan,
Thank you for taking the time to leave us a review. We are so sorry to hear about your experience!!
Our main aim is to always ensure everyone has a great experience and time with us at Escape Masters.
Can you please contact us at info@escapemasters.co.nz or via phone on 09-869-2058 as we would like to talk to you about this as we have tried to reach out but could not get a hold of your team.
Written 15 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vicky B
Morrinsville, New Zealand9 contributions
Jun 2017 • Couples
Was excited to go here, especially as they had different levels for each room which I was really happy about as can find some rooms too easy. Can't put my finger on it but I just didn't enjoy the rooms we did. The clues weren't always great and the room just didn't flow which we have found at other places. The next day we went to escapade and really enjoyed those rooms more. The rooms were set out so much better and whole area made just for escape rooms, not just an office complex converted.
Written 14 August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi TravelTheWorldRocks,
We're sad to hear that your experience wasn't as great as you expected. To improve your experience with us, may I ask what room you did and what you would like to see more/less of? Also, if it helps, we're making new changes to our rooms. Hopefully you can check it out again soon :)
Kind regards,
Dara
Written 16 August 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rebtop
Auckland2 contributions
Jul 2014
We tried the hackers room at medium level as a group of 4 uni students. It was really fun and something very different! Would highly recommend we hope to go back to try another challenge! Good value for money too as very entertaining.
Written 29 July 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the review! Happy to hear you and your group enjoyed your time at Escape Masters. We have just opened a Zombie invasion room and we're planning on opening an alien themed room in January. So if you're wanting to come back and play again, that's the time to do it!
Written 10 December 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sonja H
Wellington, New Zealand61 contributions
Jun 2019 • Couples
My partner and I did the spy escape room. The staff are friendly and the facility as such are okay.
The room atmosphere was not very authentic and felt like it was tried to get a room up and ready for the cheapest budget possible.
The puzzles itself were a bit abstract but overall they were good - not many mechanical puzzles but rather mostly locks and keys.
The part I did not enjoy at all is that you have no game master to talk to in the car that you're stuck but rather a stupid tablet and QR codes to scan to receive a clue. The clues you the receive are not helpful, I.e. we already knew where to look for the solution but just needed a hint on how to read the solution whereas the clue only told us again where to find the solution but not how to read it. So we wasted clues and time for nothing.
In the end, a staff member came into the room to check on us - while he was very friendly, it did take away from the experience of wanting to escape the room.
It would be much nicer, if they would have walkie talkies and actual human interaction rather than QR codes and tablets.
Probably wouldn't come here again, especially with escapade escape rooms around the corner who offer a much more personalized and friendly experience.
The room atmosphere was not very authentic and felt like it was tried to get a room up and ready for the cheapest budget possible.
The puzzles itself were a bit abstract but overall they were good - not many mechanical puzzles but rather mostly locks and keys.
The part I did not enjoy at all is that you have no game master to talk to in the car that you're stuck but rather a stupid tablet and QR codes to scan to receive a clue. The clues you the receive are not helpful, I.e. we already knew where to look for the solution but just needed a hint on how to read the solution whereas the clue only told us again where to find the solution but not how to read it. So we wasted clues and time for nothing.
In the end, a staff member came into the room to check on us - while he was very friendly, it did take away from the experience of wanting to escape the room.
It would be much nicer, if they would have walkie talkies and actual human interaction rather than QR codes and tablets.
Probably wouldn't come here again, especially with escapade escape rooms around the corner who offer a much more personalized and friendly experience.
Written 29 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have always received amazing reviews about our escape rooms and we are sorry to hear that you and your partner did not enjoy our Legacy of the Spy room. We take all our feedback seriously and we will definitely take yours into consideration. We have looked through the room and have replaced props that might look tired. Thank you for pointing this out.
We are glad to hear that our staff and facilities have met your expectation.
The aim of the tablet is to try and give customers an uninterrupted and equal experience, which you cannot do with a walkie talkie. However, we still do have the option of speaking to a real staff through the SOS button found on the tablet (if the clues were not helpful enough).
I would like to highlight that our clues are video clues done by actors based on a choreography that fits the theme of the room. Providing clues in this manner gives a more authentic real-life escape experience than a game master talking on a walkie talkie from outside of the room. Players can also rate our clues, based on which we can update them. We apologise if our clues that worked for many other players did not suit you. I hope you did leave this feedback in our system, so we can make corrections to our video clues.
We do hope that you would give Escape Masters another chance as we have lots of different rooms, with a wide variety of puzzles that are enjoyed by many people. Please get in touch with us on inf@escapemasters.co.nz so we can help you select a room that would best suit you.
Written 9 July 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lozza
Townsville, Australia23 contributions
Jan 2019 • Family
I gave this as a xmas gift for teenage niece which was very well received! We had a great afternoon in the alien room, we went over by 4 minutes but had lots of fun nonetheless. Was interesting to see how our family worked as a group to try and solve the various areas of the room. Look forward to doing another on our next visit back or perhaps locating similar in australia
Written 2 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for an amazing review!! Escape Masters is one of the perfect gifts for Xmas. Happy to hear that your family had a great time escaping our room. Hope to see you again on your trip :) !
Written 6 January 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EllieLear
Auckland, New Zealand1 contribution
Dec 2014 • Friends
My friends and I played the Zombie Invasion room, and we loved it! It was their first time (I have played the Gangster's room before) and everyone wants to do it again. It's a fab team building exercise, and it's a really fun, affordable way to spend some time with my flat mates. The staff were super friendly and helpful, would definitely recommend giving it a go! :)
Written 18 January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review and for coming back to Escape Masters. Pleased to hear that you found our price affordable and worthy of the experience. Hope to see you soon.
Written 2 April 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Max_grunwald
Auckland, Auckland, New Zealand1 contribution
Jan 2015 • Friends
Escape Masters truly gets the adrenaline pumping. We ended up staying far longer than anticipated, as one room simply was not enough. Both the rooms we did were incredibly well designed; requiring one to complete many challenge in the pursuit of the final objective. The whole experience really helped foster teamwork. Our guide, Mathias, was excellent; very helpful, insightful and promptly set up our second room. I would highly recommend this to locals and tourists alike. I'll be back again.
Written 18 January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review. Glad you enjoyed all the rooms you have tried. We got two new rooms: Alien Abduction and Cyber Crime. If you get a chance come and test yourself in the new experience.
Written 1 April 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do you have to bring an adult if your 15 years or older and what are the prices?
Written 15 January 2024
Had a great fun with friends at Mafia room. Very interesting puzzles. Staff was very friendly amd helpful espesically Tatiana. Will definitely come back there.
Written 18 February 2018
Hi Olga, Thank you for you kind words! I think you wanted to post a review. However, this went to question and answers section of TripAdvisor. Would you mind reposting this to the review section.
Written 18 February 2018
Yes, you would split into a 5v5 team competition (or whatever numbers make it fair if you have different age groups) though, as each room can only hold 8 people.
Written 25 March 2016
Hi there,
Yes, you can have groups of 2 or 3. We even a had a few people attempting to escape alone :).
Let me know if you have more questions.
Cheers,
Lilla
Written 30 March 2015
Hi there,
The only restriction we have is the following.
An adult must accompany children under the age of 14.
Let me know if you have more questions.
Kind regards,
Bela
Written 30 March 2015
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