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Spa at the Pullman

Corner Waterloo Quadrant & Princes Street | Pullman Hotel, Auckland, New Zealand
+64 9-353 1000
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Review Highlights
Quality of customer service slipping away

This place has been a favourite day spa spot for myself and my family over the past 3 years. While... read more

Reviewed 4 weeks ago
jim4119
,
Auckland Region, New Zealand
via mobile
Worth doing to treat yourself

I had a fabulous massage and facial here while staying with my husband and son. Just Devine. Every... read more

Reviewed 17 April 2017
Jo B
via mobile
Read all 30 reviews
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Overview
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Stroll 5 minutes from the heart of the city and you’ll find Spa at the Pullman, an urban oasis dedicated to beauty and well-being. With six New Zealand inspired treatment rooms, a fully equipped Fitness Centre, 25-metre heated swimming pool, spa, sauna and steam room; Spa at the Pullman is an urban sanctuary which encourages both relaxation and regeneration
  • Excellent67%
  • Very good23%
  • Average10%
  • Poor0%
  • Terrible0%
Travellers talk about
Open Now
All hours
Hours Today: 06:00 - 22:00
LOCATION
Corner Waterloo Quadrant & Princes Street | Pullman Hotel, Auckland, New Zealand
CONTACT
Website
+64 9-353 1000
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Reviews (30)
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1 - 10 of 30 reviews

Reviewed 4 weeks ago via mobile

This place has been a favourite day spa spot for myself and my family over the past 3 years. While they still provide a stellar pampering experience (once you are there), there has been a clear decline in standard of their customer service and admin...More

Thank jim4119
Reviewed 17 April 2017 via mobile

I had a fabulous massage and facial here while staying with my husband and son. Just Devine. Every day our son swam in the pool with us. Very good facilities and welcoming friendly staff.

Thank Jo B
Reviewed 18 February 2017

We had a very good room at The Pullman. It was very spacious. The hotel is well located for seeing the city. The only drawback was the quality of staff in the restaurant. Despite having plenty of people on station, they were not efficient and...More

Thank Scoobster26
PullmanAucklandHotel, Quality and Attitude Manager at Spa at the Pullman, responded to this reviewResponded 5 March 2017

Dear Scoobster26, Thank you for sharing this experience. I am so pleased that you enjoyed your spacious room and the location of the hotel. Please accept our apologies for your restaurant experience. Your feedback is important and will be passed on and we hope to...More

Reviewed 16 February 2017

Pullman Spa has pool sauna spa tub steam room and also treatments if you wish. Clean and tidy and staff very helpful and friendly.More

Thank C S
PullmanAucklandHotel, Quality and Attitude Manager at Spa at the Pullman, responded to this reviewResponded 5 March 2017

Dear C S, Thank you for taking the time to share your experience and am so pleased you found the staff helpful and friendly and the area clean and tidy. I hope you can have the opportunity to indulge in a treatment with one of...More

Reviewed 19 January 2017 via mobile

The spa has an amazingly relaxed vibe with staff who ensure you leave feeling absolutely pampered and looked after. Highly recommend treating yourself to a treatment.More

Thank Megan S
PullmanAucklandHotel, Quality and Attitude Manager at Spa at the Pullman, responded to this reviewResponded 5 March 2017

Dear Megan S, Thank you so much for sharing this high recommendation with the TripAdvisor community. We are delighted that you have enjoyed your treatment and felt so pampered and relaxed. We hope to welcome you back soon, Kind regards, Liz Grimmett, Quality and Attitude...More

Reviewed 30 November 2016 via mobile

Just spent 2 days sheer luxury and pampering in the Pullman Spa. Great crew, great range of indulgent treatments, loved it😀Will visit again.More

Thank J P
PullmanAucklandHotel, Quality and Attitude Manager at Spa at the Pullman, responded to this reviewResponded 5 March 2017

Dear J P, We are so pleased that you enjoyed the 2 days of sheer luxury and felt pampered with our great crew and we so look forward to looking after you again. Thank you for this fabulous review. Best wishes, Liz Grimmett, Quality and...More

Reviewed 15 November 2016 via mobile

The Spa at Pullman is amazing, the facilities and treatment rooms are very tidy and the staff a well presented and polite, their therapists have a very good knowledge base. I was welcomed in and pampered nicely, Geraldine was my therapist and made me feel...More

Thank AnG_Opinions
Reviewed 17 August 2016

Great Gym, Great Spa and an amazing pool. This is the best Spa that I have been to in a city hotel, the team need to be very proud, great job!More

Thank Stocoroco
PullmanAucklandHotel, Quality and Attitude Manager at Spa at the Pullman, responded to this reviewResponded 22 August 2016

Dear "Stococroco", Thank you for your kind words about the Spa at Pullman Auckland. We are very fortunate to have world class facilities and a dynamic and experienced team. If time allows, we would be very grateful if you could post this review on our...More

Reviewed 24 July 2016 via mobile

It had been a while since my last visit and oh how I realise how much I missed it. I tried another major hotel spa earlier in the year just to mix things up but the Pullman is like home for me! The sodashi thermal...More

1  Thank starrf1re
PullmanAucklandHotel, Quality and Attitude Manager at Spa at the Pullman, responded to this reviewResponded 27 July 2016

Dear "starrf1re", On behalf of the Pullman Auckland team, we are ever so grateful and humbled by your amazing review. We are passionate about providing memorable experiences and we are delighted that Rawinia and her amazing team have left a lasting impression. We look forward...More

Reviewed 7 July 2016 via mobile

My husband and I treated ourselves to a couples massage here today and were blown away by the service and facilities. We arrived an hour before our scheduled treatment and made use of the steam room and jacuzzi which got us all nice and relaxed...More

Thank Akshata S
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