Bus Tours
6 hours
Free cancellation
Free Cancellation up to 4 days in advance
from
$91
per adult
Fullers 360 Discovery Cruises
Fullers 360 Discovery Cruises
Fullers 360 Discovery Cruises
4
Hop-On Hop-Off ToursBoat ToursNature & Wildlife ToursWine Tours & Tastings
7:00 AM - 8:00 PM
Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM
Full view
About
Fullers360 has been the leading ferry provider in Auckland for more than 35 years. Beyond our essential role as a public transport provider to thousands of daily commuters, we offer a range of tourism products for the most sought-after coastal and island destinations. Fullers360 transports more than 5.5 million resident and visitor passengers each year - allowing them to explore 18 unique destinations. To accommodate increasing demand, we've grown our fleet to 21 vessels, including our two newest additions, Kororā and Tōrea. Plus, Fullers360-owned Waiheke Bus Company operates 11 vehicles to service the island's bus routes and tour products.
Tours and Tickets by Fullers 360 Discovery Cruises
Ferry Services
40 minutes
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
from
$59
per adult
Ferry Services
40 minutes
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
from
$55
per adult
Day Cruises
4 hours
Free cancellation
Free Cancellation up to 4 days in advance
from
$75
per adult
Audio Guides
1–2 hours
Free cancellation
Free Cancellation up to 4 days in advance
from
$55
per adult
Travellers talk about
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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4.0
1,372 reviews
Excellent
721
Very good
407
Average
122
Poor
54
Terrible
68
FredRocha
Rio de Janeiro, RJ74 contributions
Jan 2020
We considered the Fullers 360 Discovery Cruises a very good option for us to cruise to Rangitoto Island. Good boat, departing at the exact programmed hour. The boat have comfortable places and toilets. The staff aboard is very attentious and careful with people security. It took 25 minutes to Rangioto island.
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve L
Hucknall, UK541 contributions
Jan 2020
The ferry to Devonport from Pier 1 in Auckland takes around 15 minutes and they run every half hour. If you have a bit of time to spare in Auckland and you want to do an inexpensive trip then do this. For $15 return you get a ferry ride and the chance to look around Devonport. If you can manages the hill up mount Victoria then you get great views of the Auckland skyline including the sky tower. It’s a very pleasant way to spend a few hours.
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
geoffdemanser
Warrnambool, Australia747 contributions
Jan 2024 • Couples
We arrived at the Auckland terminal at 9:50 and went straight onto the ferry which left at 10.
By 10:45 we had arrived at Waiheke and were able to get straight onto the hop on / hop off bus and start our exploring.
The ferry was clean and comfortable and the hop on / hop off buses were air-conditioned, clean and ran regularly.
An easy and cost effective way to explore Waiheke.
By 10:45 we had arrived at Waiheke and were able to get straight onto the hop on / hop off bus and start our exploring.
The ferry was clean and comfortable and the hop on / hop off buses were air-conditioned, clean and ran regularly.
An easy and cost effective way to explore Waiheke.
Written 18 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia ora,
Thanks for the awesome feedback, looking forward for seeing you on the water again soon!
Thanks
The team at Fullers360
Written 13 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diane P
1 contribution
Jan 2024 • Couples
We purchased tickets through @Fullers360 to see Tiritiri Matangi Island and we were taken to the island via the Explore Group ferry. The ferry is engaging in an unsafe practice. When we boarded the ferry in Auckland and exited the ferry on Tiritiri, the plank was horizontal so we could simply walk on and off the ferry at the ground level. When we left Tiritiri, the ferry's crew mounted the plank nearly fully vertically to the middle level-- not quite sure why. This involved placing one end of the plank on precarious wooden blocks and then attaching the other end to the middle level via flimsy chains. Then, one after another of us travelers had to pull ourselves up on this vertical plank, with the use of the handrails, to the middle level, from young children to senior citizens, and others who were not in the best physical condition. For some, this was quite strenuous. At any moment, those chains could have snapped, or the blocks could have moved. I said to the captain, who was overseeing the installation of the plank, that "I didn't sign up for this, " and he said, "You'll be fine." Incredible! Someone needs to address this unsafe situation.
The island itself is wonderful. And our tour guide Gill was extremely knowledgeable about the birds and the flora on the island. We would recommend spending the extra $10 NZ per person for the guided tour with the volunteers who work to conserve the island. Our guide knew exactly where various birds were residing, and we saw many.
The island itself is wonderful. And our tour guide Gill was extremely knowledgeable about the birds and the flora on the island. We would recommend spending the extra $10 NZ per person for the guided tour with the volunteers who work to conserve the island. Our guide knew exactly where various birds were residing, and we saw many.
Written 21 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia ora,
Thank you for sharing your feedback.
We are sorry to hear that you have been disappointed, and we appreciate how frustrating this can be.
We will pass on your feedback to Explorer Group
The Team @ Fullers
Written 13 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tallbloke
16 contributions
Jan 2021 • Solo
If Fullers ran their tourist service like their commuter service, the risk of transferring pests to our wonderful outer Hauraki Gulf islands would be next to nothing. Yesterday they combined the 4:45 Gulf Harbour service with the 5:15 service. They used a ferry thank frankly isn’t suitable for any service let alone capable of carrying the volume of passengers that it needed to. Harbour Cat is old, noisy and small. There were about 25 people standing on the back deck for what is normally a 55 minute trip many of them without suitable handholds and many getting quite wet (including me) from spray. Unfortunately there was no option to move and the ferry was packed. The volume from the engines was,I’m quite sure, at such a level that, had it been experienced in a workshop would have made noise reduction safety equipment absolutely necessary. Not only that the ferry left Auckland late and didn’t arrive in Gulf Harbour until 6:30, which, had they left on time would have made a 55 minute trip a 75 minute one. On arrival at Gulf Harbour the crew took multiple attempts to dock which just added to the time and frustration. To exit the ferry we had to climb a ramp at nearly 45 degrees which, considering the number of elderly passengers, was frankly downright dangerous. Unfortunately this is not an isolated incident. Fullers will often replace Gulf Harbour ferry services with a bus. It’s understandable if it’s due to actual weather conditions but often it’s due to “operational constraints” meaning that they don’t have enough available ferries to provide the services they are contracted to. Gulf Harbour seems to be the route that has to give up their ferry service for a bus. I would definitely not recommend Fullers.
Written 13 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora,
Thank you for your email regarding our Gulf Harbour services. We’re sorry for the inconvenience these disruptions may have caused you personally.
We’re acutely aware our Gulf Harbour services have experienced disruptions lately, and we acknowledge the level of service provided on the Gulf Harbour route is not currently at a level we’re satisfied with. With COVID-19’s impact on our usual programme of routine vessel maintenance as well as multiple breakdowns experienced across our network lately, you may have experienced an inconsistency in the vessel allocated to our Gulf Harbour usual service.
In regard to disruptions on the 13th of January, Torea out on unplanned maintenance and D5 on survey. TiriKat and Ika Kakahi were not-crewed due to a combination of fatigue and rostering rules, leave, sickness and lack of universally trained crew across the assets that broke and the assets available. The vessel scheduled to run one of the afternoon Gulf Harbour services broke down in Coromandel jamming the anchor winch and all efforts to find a replacement vessel failed as our network experienced another vessel breakdown that was originally scheduled to run the other afternoon Gulf Harbour service.
There are a number of factors as to why our Gulf Harbour services are delayed, cancelled or replaced by bus. These are, but not limited to vessel breakdown, mechanical issues, operational capacity and of course weather, etc. our team do consider re-allocating vessels across our network with a view to allocate a suitable vessel to each route at all times.
In regard to your feedback around the ramp, we have passed your comments on to our wider team for their visibility.
We appreciate your feedback and thank you for raising this via Tripadvisor. Have a nice weekend ahead. Take care!
Kind regards,
Fullers 360.
Written 14 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
G Dawg
1 contribution
Dec 2021
Very poor service. Ferry was late to arrive and late to depart and no one informed us. Worst still they couldn't accommodate everyone and again no one advised us of this and ferry left leaving 20 of us behind. No offer of complimentary drinks etc. When we did board over an hour later, no hand sanitiser, carpets dirty and litter under the seats. Crew obviously overworked and looked fatigued. Then the aircon in the lounge didnt work. When asked if they could look at it was told that the company advised the crew not to change any settings onboard. Day out was nice but Fullers ferries not so.
Written 14 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellen D
Brisbane, Australia24 contributions
Oct 2022 • Family
Unfulfilled order and no refund months later.
We booked the Waiheke car hire and ferry combo. We arrived at Waiheke to be told no car had been put aside and there were none available. I then had to spend $109NZD to hire a car from another company.
Staff at the Fullers desk were unable to refund my money for the unfulfilled order. I emailed the company as advised and it took weeks to get a generic response of "we have to look into it".
I have had to follow up via costly international phone calls and am fobbed off each time being told someone will call you tomorrow. Still waiting.
I will be lodging a disputed transaction claim with my bank. Atrocious and incompetent company that would go under if it wasn't for their monopoly. Avoid if you can.
We booked the Waiheke car hire and ferry combo. We arrived at Waiheke to be told no car had been put aside and there were none available. I then had to spend $109NZD to hire a car from another company.
Staff at the Fullers desk were unable to refund my money for the unfulfilled order. I emailed the company as advised and it took weeks to get a generic response of "we have to look into it".
I have had to follow up via costly international phone calls and am fobbed off each time being told someone will call you tomorrow. Still waiting.
I will be lodging a disputed transaction claim with my bank. Atrocious and incompetent company that would go under if it wasn't for their monopoly. Avoid if you can.
Written 23 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew K
Auckland Central, New Zealand1 contribution
Jan 2022 • Friends
Shocking Operators.
Booked a return ferry from Coromandel with bike ticket .
We got there early with our bikes at Hannafords Wharf on the Coromandel. So expected to be the first on. But no, had to wait while they loaded all the other people as the boat was a bit on the small side. Then we just about got seats.
Then ferry proceeded to pick up more passengers along the way at Rotoroa Island and Waiheke. These poor people only had standing room only. Staff apologised saying there was an booking error and said they would report to logistics the problem.
Ur hello. Surely someone knew it was over- booked as they knew exactly how many tickets were sold as it is a booking only service.
Seems Fullers like to take the money but as always are not providing a an adequate service. Just a shoddy overcrowded boat. Shocking way to operate a busy tourist route. Come on Fullers, sort it out.
Booked a return ferry from Coromandel with bike ticket .
We got there early with our bikes at Hannafords Wharf on the Coromandel. So expected to be the first on. But no, had to wait while they loaded all the other people as the boat was a bit on the small side. Then we just about got seats.
Then ferry proceeded to pick up more passengers along the way at Rotoroa Island and Waiheke. These poor people only had standing room only. Staff apologised saying there was an booking error and said they would report to logistics the problem.
Ur hello. Surely someone knew it was over- booked as they knew exactly how many tickets were sold as it is a booking only service.
Seems Fullers like to take the money but as always are not providing a an adequate service. Just a shoddy overcrowded boat. Shocking way to operate a busy tourist route. Come on Fullers, sort it out.
Written 9 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tom H
1 contribution
Jan 2024 • Solo
Trip was all good out to Rangitoto, the return is where the issues where. On the trip out we were informed boats ran at 2.20 and 2.30. On arrival for return a boat arrived at 2.20. Assuming there was another boat at 2.30 I waited for my booked ticket. The boat was still docked at 2.30 so I walked over an asked when it was scheduled for. I was informed by a very rude staff member that I was 3 minutes late. Turns out they are running a combined service and hadn't informed anyone on the trip out. Would not use again just based on 1 incredibly rude member of staff.
Written 9 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia ora
Thank you for sharing your feedback.
We are sorry to hear that you have been disappointed, and we appreciate how frustrating this can be.
We appreciate your feedback and would love to understand and address the situation you’ve encountered with the busses. It will be helpful for us to have additional information on what has occurred. Kindly send us the details of your feedback at fullers.feedback@fullers.co.nz for us to review what happened and we will get in touch with you the soonest.
Thanks
The team at Fullers360
Written 13 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Narkis M
Auckland, New Zealand2 contributions
Jan 2013 • Friends
If you go to Rangitoto please be very careful because they can change the departure wharf without any warning. There is no warning about this in the ticket, anywhere on the boat (at least visible) or at the wharf. So what happen that we were waiting in the wrong wharf without any sign telling us that we were in the wrong spot. They left us in the island without any support more than call a water taxi! Fullers didn't give us a refund or something because to them was our fault. Customer service is really bad as they were trying all the time to let us know that was our fault not been aware about this changes...what is seem they do pretty often.
Written 28 January 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are planning to travel to Waiheke Island on October 20. How should we dress for this?
Thanks
wes
Written 19 October 2016
we travelled in February and the weather was fine, not hot. I would suggest checking online for average temps in October
Written 3 August 2017
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