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East Day Spa

Certificate of Excellence
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Address: 123 Albert Street | SKYCITY Grand Hotel - ground level, Auckland 1010, New Zealand
Phone Number:
+64 9-363 7050
Website
Today
09:00 - 20:00
Closed now
See all hours
Hours:
Mon - Fri 09:00 - 21:00
Sat - Sun 09:00 - 20:00
Description:

East Day Spa Auckland is a haven of calm, wellness and beauty in the heart...

East Day Spa Auckland is a haven of calm, wellness and beauty in the heart of New Zealand’s biggest city. Located on the ground floor of SKYCITY Grand Hotel, we offer an alluring and seamless union of authentic eastern holistic healing traditions and premium western beauty therapies using pure, natural products. Mystical aromas and luxurious candle-lit interiors will greet you as our gracious and respectful therapists help you escape to a new state of beauty, wellbeing and inner calm. Relax your body, calm your soul and clear your mind as you awaken a new and complete you. East Day spas can also be found in Wellington, Melbourne and Bali.

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TripAdvisor Reviewer Highlights

Read all 172 reviews
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  • 108
    Excellent
  • 23
    Very good
  • 22
    Average
  • 11
    Poor
  • 8
    Terrible
Depends on who you get

I went with my friend for a reflexology and then I had a massage and she had a facial. Whilst I thoroughly enjoyed the whole experience, I do believe it depends on who you get on... read more

Reviewed 3 October 2016
KiwiNingy
,
Auckland
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172 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Level Contributor
28 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 November 2016 via mobile

Arriving in Auckland after a 12 hour flight all I can say is Agus had flying hands! The quality of care Nd service was amazing and they know their work. I also had a facial that left me floating with super rich feeling skin. Upon departure I am headed back. Thank you thank you!

Helpful?
1 Thank leahwisdom
Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 31 October 2016

I have been going to spas in NZ, Oz and US for 20 years and love them for feeling pampered, great service and coming out totally blissed and relaxed. I have trained and practiced in spa management and treatments, so I do expect high standards from a spa. This is the first spa experience I came away feeling totally disappointed,... More 

Helpful?
2 Thank doordontlikeit
EastDaySpa_1, Business Development and Spa Operations at East Day Spa, responded to this review

Dear Angela Thank you for speaking with me and sharing your review on TripAdvisor about your recent visit. I am happy to review your concerns so we may better understand your experience. We look forward to seeing you next time and exceeding your expectations. Kind regards Suyin Ginn Business Development and Spa Operations. More 

Uzes, France
Level Contributor
24 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 29 October 2016

I start by saying I am an experienced spa going including internationally. Yesterday I took my daughter to East Day Spa where we had a Duo treatment, a foot soak which included exfoliation, a massage and a facial. From the moment we arrived it was lovely - a detox tea given whilst we were asked our preferences then led into... More 

Helpful?
Thank JoanneRobyn
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 12 October 2016

East Day Spa is tranquil from the moment you arrive to the moment you leave. The Staff are well trained and you feel like you are somewhere other than Albert St auckland for the time you are there. I love the facials and body wraps. The extra touch of the chill lounge is so nice and the way you are... More 

Helpful?
Thank Nina S
Auckland Region, New Zealand
Level Contributor
24 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 4 October 2016

Three of us went to East for a massage/treatment package in Sept 2015 and loved it, we were welcomed and looked after, our treatments were great, we loved the Elemis products, and it was clean and lovely. This year we went back again (April 2016) and it was terrible. The bathroom had long black hairs all over the place, the... More 

Helpful?
Thank Bernie M
EastDaySpa_1, Business Development and Spa Operations at East Day Spa, responded to this review

Thank you for your feedback. I'm sorry to hear that you were disappointed in your spa experience. It certainly doesn't sound like the usual spa experience. We have a full time spa attendant at all times who ensures the spa is maintained to an excellent standard. I'm sorry you do not like the new CODAGE Paris products which replaced Elemis,... More 

Auckland
Level Contributor
25 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed 3 October 2016

I went with my friend for a reflexology and then I had a massage and she had a facial. Whilst I thoroughly enjoyed the whole experience, I do believe it depends on who you get on the day. The lady giving me my treatment was OK - in so much as there was a real sense of boredom when doing... More 

Helpful?
1 Thank KiwiNingy
Auckland Region, New Zealand
Level Contributor
82 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
Reviewed 26 September 2016

We have had a number of massages at East and unfortunatley this time it didn't cut the mustard. We went through the usual ritual of picking scented oils etc but I found the staff un attentive and too interested in the exiting shift staff more so than their few guests waiting. I opted for a ginger and something oil massage... More 

Helpful?
Thank RudiHefer
Auckland
Level Contributor
24 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 17 September 2016 via mobile

I have visited EDS many times. I go back because the treatments are pretty good and it's convenient to work. But if you want a great spa experience then this is NOT the place for you. It is plagued by systemically poor customer service that hasn't improved in the five years I have been going semi-regularly. On my most recent... More 

Helpful?
2 Thank CarrieAuckland
EastDaySpa_1, Business Development and Spa Operations at East Day Spa, responded to this review

Hello CarrieAuckland Thank you for your feedback. It doesn't sound like you've had consistent experiences at the spa. I would like to send a direct message so I can look you up in our system and investigate more. It would really help us to understand your situation so we can ensure we meet if not exceed your expectations on your... More 

Auckland, New Zealand
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 46 helpful votes
Reviewed 16 September 2016

Popped into East Day Spa for a lunchtime pedicure. Went in with ghastly rough feet and left with shiney new ones! Big thanks to Lynh for wonderful service. I'll be back.

Helpful?
Thank shazza_h
Auckland, New Zealand
Level Contributor
114 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
Reviewed 13 September 2016 via mobile

Well it was pleasant but lacked the experience that I thought it would be so left a little sad massage was to rough not what I asked for but hey don't think I would go again it's a clean place

Helpful?
1 Thank blowit

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