By far the worst travel experience of our entire lives. Since the pandemic this company does not have the bandwidth to deal with the returning tourists and offers
guides and provides you with mere drivers or mentally unstable people, none of whom are accredited guides. Very poor preparedness overall, the "guides" arrives late, the van was leaking water from the roof, half the activities got cancelled, our guide abandonned the group mid trip because she had a personal mental crisis. THe group refused to replaced the guide....A complete, utter, and appalling disaster.
It s a shame, because New Zealand is an absolute gorgeous country.
Note that this trip was booked through Traverse Journeys, who got caught in the middle as they decided to partner with Haka Tour. Traverse Journeys has made reasonable efforts to remedy the situation, but the whole trip was so botched by Haka that nothing could be salvaged out of it.