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Spirit of Freedom

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Cairns, Australia
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About Spirit of Freedom
Spirit of Freedom is a luxury dive liveaboard that offers year-round 3 nights, 4 nights or 7 nights trips to remote parts of the Great Barrier Reef - Ribbon Reefs & Coral Sea.
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Hours Today: 8:30 am - 4:00 pm
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Spirit of Freedom
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Miss R wrote a review 4 Jan
Mission Beach, Australia4 contributions
OMG! What an absolutely AMAAAAZZZING 4 day, 4 night trip...starting with the low-level flight from Cairns to Lizard Island. Transfers ran smoothly, flight was great! Then transferred onto the boat and our adventure continued. Words cannot even begin to describe this liveaboard trip - Excellent, fantastic, awesome are only some that come to mind. I've done a few liveaboard trips on the GBR and this one was outstanding! From the wonderfully helpful, friendly and enthusiastic staff, to the incredible meals! Nothing was amiss for the whole trip - considering the boat had only recently gone back into the water after time out. So excited to get to Osprey, Bougainville and Holmes Reef - the Trifecta! Weather was kind and conditions fabulous. Huge thanks to all the staff who were wonderfully professional - James, Michelle, Tony, Mark, Sunny, Ben....and of course everyone else!! I just can't remember everyone's names! I'll be back!!!
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Date of experience: December 2021
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Mandy T wrote a review Dec 2021
1 contribution
Unbelievable Amazing Superb crew Best diving ever Drift diving, cave diving, shark feeding, and more So many memories You'd be bonkers not to go
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Date of experience: December 2021
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Response from KarishmaW_ETG, Guest Relations Manager at Spirit of Freedom
Responded 2 weeks ago
Thank you for taking the time to write us a 5 star review on Trip Advisor, we love to receive such positive feedback about our tour and team. We appreciate your recommendations to fellow travellers and hope to welcome you onboard again soon!
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sgrimmett1965 wrote a review Dec 2020
Canberra, Australia54 contributions5 helpful votes
+1
Just completed our contribution to Citizen Science with Michelle,Tony, and the amazing Spirit of Freedom crew on the outer Ribbon Reefs. Every single aspect of this trip was AWESOME. This "product" sets the standard for Australian Dive Operations on the Reef. It would be an ABSOLUTE TRAGEDY if any aspect of this winning product were to change. Tony the Skipper hot us into places few others would be able to go. Michelle, our Tour Director, put together a program that facilitated the scientific objectives of the census as well as catered to the varying degrees of diver ability, and JT, the Chef, worked absolute miracles in the kitchen. All the dive crew were so helpful and knowledgeable and nothing was too much to make our trip a magical adventure on the outer reefs. Wish there were more "dots" to award this trip and crew and boat. Absolutely fabulous!!!
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Date of experience: December 2020
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Keep It Real wrote a review Mar 2020
9 contributions2 helpful votes
My wife, daughter and I did the 4-day Coral Sea adventure. The accommodations were comfortable and roomy, with daily turndown service and (very) hot showers. The Italian chef Giovanni, served amazing gourmet dishes 4 times per day plus snacks. Trust me, you will not go hungry on this trip. The diving was exceptional and world class. We had a great variety of walls, pinnacles, shallow reefs and coral gardens. The sea-life was outstanding and coral was beautiful. On my favorite dive I saw a Whale Shark and Manta! The highlight of the trip that made it amazing, was the crew. They provided the most attentive customer service and provided whatever I needed. They helped with gear, food, stories, wildlife identification, safety and kept the ship running perfectly. And they did this with wonderful, fun attitudes that made the trip fun and relaxing. Captain Scotty and his crew were professional, and so so friendly and fun. If you are looking to dive the Great Barrier Reef, this is the way to do it without having to make trips out to the reef and back each day. Also, this ship goes to great reefs that are less dived by other boats (we did not see another dive boat the entire trip). I highly recommend this trip.
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Date of experience: March 2020
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Response from DianeT_Entrada, Public Relations Manager at Spirit of Freedom
Responded 27 Jul 2020
Wow! What a fantastic trip you had. Whale shark AND manta are rare indeed. We cannot wait to get back to the ocean, so we can get back to some of our favourite reefs again - it's truly an unspoiled paradise along the Ribbon Reefs. Stay safe and hopefully see you again soon! The Team @ Spirit of Freedom
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abw312 wrote a review Mar 2020
4 contributions3 helpful votes
I booked a trip for late March/early April. We were so looking forward to it. Unfortunately, due to the COVID-19 pandemic, the trip was cancelled (not just by us, but also by them -- they cancelled all trips). I reached out to SoF to ask for a refund -- at first they refused, which completely shocked me. "We hope you have travel insurance", they said. In other words, they were willing to steal over three thousand US dollars from me. I initially initiated a credit card dispute to get our money back. Then, the company finally relented, after I threatened to go to Tripadvisor about this. I thanked them and cancelled the dispute. Except they failed to give me a full refund, as promised -- there is still 462 US dollars outstanding. I've emailed them many times about this; they deny it, saying they refunded everything. Now they're ignoring my emails. The credit card dispute process is painful and will last weeks. Spirit of Freedom is putting me through unnecessary stress because they refuse to acknowledge that they owe me 462 US dollars. I'm now starting to realize that maybe they overcharged me 462 US dollars from the outset -- and that's why they think they've given me a full refund. I'm not sure what's going on with their organization. They clearly have someone manning the offices, because someone has been responding to my emails (and denying their obligations to me). They've shown their true colors during this crisis. I highly recommend you avoid giving them your business. I wish I didn't have to write this; I gave them a week to right this wrong. They gave me no choice. I'm happy to supplement this post with any documentation should they attempt to respond and deny the truth of this story.
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Date of experience: March 2020
2 Helpful votes
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Response from Tania R, Guest Relations Manager at Spirit of Freedom
Responded 17 May 2020
Hi abw312, Thank you for the feedback. We truly do apologise that we had to cancel due to Covid-19. Please note that we are all doing are best in these unprecedented times with reduced staff in our offices. As your trip was one of the first trips canceled, we were still figuring out the best way to proceed with our cancellations that would benefit our customers. While our usual response pre-covid was to go back to your travel insurance if you cancelled, we have gone ahead and fully refunded your booking. Unfortunately, it is out of our control that the time you were refunded, the US dollar hit a low (end March) which affected your total refund in US dollars. I can assure you were 100% refunded the AUD amount from our end. Once again, we are sorry the trip did not go ahead. We wish you all the best and please keep safe during these crazy times. Kind regards, the team at Spirit of Freedom.
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