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Review Highlights
Off to Brissie

The most economical way to travel to Brisbane is on the tram to Helensvale, then Queensland Rail to... read more

Reviewed 2 weeks ago
annmareez2015
,
Brisbane, Australia
via mobile
Trip Gold Coast to Brisbane

We have traveled on many train networks worldwide and the Qld network from Gold Coast to Brisbane... read more

Reviewed 3 weeks ago
Alan G
via mobile
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Traveller Overview
  • Excellent40%
  • Very good27%
  • Average10%
  • Poor11%
  • Terrible12%
Travellers talk about
“club car”(9 reviews)
“rail bed”(13 reviews)
“business class”(10 reviews)
About
Suggested duration: < 1 hour
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Contact
Brisbane, Queensland 4000, Australia
Website
+61 7 3072 2222
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Top Selling Tours & Activities in and around Brisbane
from US$14.52
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from US$43.55
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Reviews (80)
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All reviews club car rail bed business class tilt train train travel dining car comfortable journey economy seats speed restrictions buffet car economy class central station hour trip great trip sunshine coast sleeper carriage
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1 - 10 of 77 reviews
Reviewed 2 weeks ago via mobile

The most economical way to travel to Brisbane is on the tram to Helensvale, then Queensland Rail to Central. The ride is picturesque, fast, comfortable and has free Wi Fi

Date of experience: January 2019
Thank annmareez2015
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 2 weeks ago

Thank you for your kind review! See you again next time on board our services.

Reviewed 3 weeks ago via mobile

We have traveled on many train networks worldwide and the Qld network from Gold Coast to Brisbane is an enbarrasment. It is painfully slow, almost 1 hour for the route. The carriages are clean but very basic. What is needed is a fast rail system...More

Date of experience: December 2018
Thank Alan G
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 2 weeks ago

Thank you for your feedback. Please feel free to send this information to our Customer Feedback Team at customerfeedback@qr.com.au

Reviewed 3 weeks ago via mobile

I am seriously disappointed in the service I received on my Townsville to Rockhampton trip on 27th December in cart g seat 34 and 35. I phoned several times before my trip to ensure I understood what I needed to ensure we could sleep especially...More

Date of experience: December 2018
Thank Carissa M
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 2 weeks ago

So sorry to hear of your negative experience onboard. We encourage you to contact our customer feedback team and provide your travel details (booking date, service), so that they may look into this issue for you. They can be reached by email at customerfeedback@qr.com.au.

Reviewed 3 weeks ago via mobile

The period between Christmas and New Year is when most people have holidays and want to travel. Today I found this sign on the door of the Queensland Rail Travel Centre in Brisbane. I also tried using their App which simply referred me the another...More

Date of experience: December 2018
Thank EnviroRider
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 2 weeks ago

We very much apologise for the issues that you have encountered recently. Please take the time to provide the feedback on your experience by contacting our customer feedback team and provide your travel details (booking date, service). Emails can be sent to customerfeedback@qr.com.au.

Reviewed 17 December 2018

Worst trip,totally the most uncomfortable trip I have ever had. This is despite or because of using the sleeper chair. Would never ever recommend to anyone. Topped off by being told the return trip would need to be picked up in Townsville, not Cairns ,...More

Date of experience: December 2018
1  Thank Drugssuck
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 5 weeks ago

We apologise that your trip did not meet your expectations. If you would like to follow this up further, please feel free to contact our customer feedback team and provide your travel details (booking date, service) - customerfeedback@qr.com.au.

Reviewed 9 December 2018 via mobile

We catch the train to and from the Gold Coast to Brisbane airports at least 3 times a year. Almost always when travelling on a weekend there is an unexpected problem or a planned track closure. The two most important things when you are going...More

Date of experience: December 2018
2  Thank bradc864
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 12 December 2018

We are sorry to hear of your poor experience on our City Network. If you would like to provide feedback this can be done by calling Translink on 13 12 30.

Reviewed 5 December 2018

As it had been a long time since I had travelled by rail to Kuranda and also from Cairns to Brisbane, I embarked on my long journey interested to see what changes had occurred. Since my previous trip on the Kuranda train many years ago,...More

Date of experience: November 2018
1  Thank Victorianlad
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 7 December 2018

Thank you so much for your in depth feedback. We appreciate you taking the time to review our products. We are glad to hear you enjoyed your journeys, and look forward to having you travel with us again soon. Safe onward travels.

Reviewed 28 November 2018 via mobile

Horrible experience as train get delayed everytime i dont know what is happening around! Why Queensland Rail is not having constant trains at evening and even if we are paying money why we cant be able to reach on time ! Useless !More

Date of experience: November 2018
1  Thank Travel59882924657
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 29 November 2018

Thank you for your review. We do apologise for the delay. Recently storm damage, and bushfires have cause delays on our lines so this may have been the impact. In future, please contact the Service Updates number on 1800 803 009 for up to date...More

Reviewed 3 October 2018

We were planning a trip to the Sunshine Coast and wanted to return to Brisbane by Train. While reading a newspaper I happened on an article that mentioned a fast quiet train that was on the Rockhampton to Brisbane schedule. I tried in vain to...More

Date of experience: December 2017
1  Thank diva763844
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 5 October 2018

You are very welcome and we are so glad you got to experience such a wonderful journey on our tilt train service. Thank you for your review and can't wait for you to travel next time on our wonderful services.

Reviewed 29 September 2018 via mobile

While farewelling a friend after having a wonderful week together in the Bundaberg region, I witnessed the rudest treatment of other passengers at check-in and then as my friend was booking in: no greeting, no parting farewell even though she was lovely and attempted to...More

Date of experience: September 2018
1  Thank Teeby1
QueenslandRailTravel, Customer Service at Queensland Rail, responded to this reviewResponded 3 October 2018

We're sorry you witnessed this. We'd love to find out more details about your experience so we can follow up. If you'd be able to contact our customer feedback team and provide your travel details (booking date, service) - customerfeedback@qr.com.au

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Questions & Answers
Ask a question
mattfroda
4 August 2018|
AnswerShow all 3 answers
Response from jnl380 | Reviewed this property |
Hi i have not not done this train trip as yet, but if you contact Qld Rail they will be able to help with all your queries.
0
Votes
37seddon
21 June 2017|
Answer
Response from Sandra P | Reviewed this property |
Sorry I can not answer that one as I have only been on the spirit of Queensland.
0
Votes
Clifford B
30 January 2016|
Answer
Response from Jason R |
Railbed in my opinion is overkill for that short time unless you really need a bed to sleep on. If you want the max experience, railbed, if you just want a seat to sit on, economy. Both have access to the shop. You will not... More
0
Votes