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Brisbane's Airtrain

Open Now: 5:45 AM - 10:00 PM
Open today: 5:45 AM - 10:00 PM
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Review Highlights
An easy option

A convenient option to travel from the airport to Brisbane city. Getting from the domestic... read more

Reviewed 3 weeks ago
bestwishestravelsafe
,
Newcastle, Australia
Smooth operator

We used this mode of travel to get to Brisbane city from the airport. Cost of the ticket is a bit... read more

Reviewed 4 weeks ago
LionCity88
,
Singapore, Singapore
Read all 543 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent49%
  • Very good30%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“air train”(46 reviews)
“the gold coast”(66 reviews)
About
Airtrain connects passengers from the Brisbane Airport to the city in 20 minutes, and travels express to the Gold Coast. Passengers can catch Airtrain and Tram for travel to the heart of Surfers Paradise via a transfer at Helensvale rail station to...more
Open Now
Hours Today: 5:45 AM - 10:00 PM
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Suggested duration: 1-2 hours
Contact
Brisbane, Queensland 4008, Australia
Website
+61 7 3216 3308
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Reviews (543)
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All reviews air train brisbane airport the gold coast central station return ticket international terminal train service nerang station much cheaper than a taxi change trains varsity lakes trains run train times luggage storage taxi or bus easy transport efficient service
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1 - 10 of 488 reviews
Reviewed 5 days ago

Worst experience I have ever had on a train. Some guy wet his pants on me. Wifi Hacked into my phone and the quiet carriage was louder than the normal carriage. Never using this line again.

Thank b0b46
Reviewed 1 week ago via mobile

The Airtrain is the most economical way to travel from the airports to the city and Gol coast The trains are in excellent condition, the onboard staff provide excellent advice,the people at each gateway are helpful ,courteous and make you welcome Come on Melbourne catch...More

Thank petersT5757IR
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 6 days ago

Hi PetersT5757IR, Thank you for your 5 star review! I am glad to hear you enjoyed your journey with Airtrain. Please recommend us to your family and friends, Kind regards, Airtrain

Reviewed 2 weeks ago

I used the Brisbane Airtrain to get to and from Brisbane Domestic Airport Station and Central Station. I booked online for $15 one way. The booking process was relatively straightforward. The service is reliable and easy to use but the $15 price is outrageous and...More

Thank Alexinmelbourne
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi Alexinmelbourne, Thank you for your feedback. Disappointing to read that Airtrain did not deliver the service you were after. We are constantly looking for ways to provide value back to our customers and improve our service, including increasing the frequency of trains. Kind regards,...More

Reviewed 2 weeks ago

we used the air train to get from Brisbane city back to the airport. the train was clean and staff were friendly and helpful. cost was $30 for 2 adults and 2 kids.

Thank JessicaH6967
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 1 week ago

Hi JessicaH6967, Thank you very much for your 5 star review. Please recommend us to your family and friends. Kind regards, Airtrain

Reviewed 3 weeks ago

A convenient option to travel from the airport to Brisbane city. Getting from the domestic terminal to the train was easy and there were staff on hand to help with ticketing and general information. The train was clean and on time. And it wasn’t crowded....More

Thank bestwishestravelsafe
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 2 weeks ago

Hi Bestishestravelsafe, Thank you for your review and great to hear you enjoyed the service. I recommend purchasing online next time you travel with us as you can receive up to 15% off fares as well as promotional offers. Kind regards, Airtrain

Reviewed 4 weeks ago

We used this mode of travel to get to Brisbane city from the airport. Cost of the ticket is a bit on the high side at about AUD30 per person. Train is air-conditioned and very clean. Will definitely try again.

Thank LionCity88
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 2 weeks ago

Hi LionCity88, Thank you for your review, if you are travelling with us regularly I recommend looking at our discounted ticket books, information is available on the website. Kind regards, Abbey

Reviewed 4 weeks ago

The Air Train is far too slow, it takes 1h 50m from the airport to Varsity Lakes, it stops too often in Brisbane. Mayby stopping alternating only on every second station could help. In reality we need a fast train build and operated by Japanese...More

Thank Dieter8888
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 2 weeks ago

Hi Dieter8888, Thank you for your feedback, we will pass this onto Queensland Rail. At the moment the train from Varsity Lakes does skip 19 train stations and travels over 100km, so regardless of train or road it does take time. In the event of...More

Reviewed 4 weeks ago

Efficient service that costs around $20 depending on the time of day. 20mins from airport to Central. Only minor annoyance is there is no sign posting at Central when outbound indicating which platform you have to go to. You have to ask station staff where...More

1  Thank VinceNewcastle
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 4 weeks ago

Hi VinceNewcastle, Thankyou for your review, I will pass on your feedback to Queensland Rail who operate Central Station. Kind regards, Airtrain

Reviewed 4 weeks ago

I boarded the air train twice in one month .. went to adelaide and returned after approximately 26-27 days .. both the times used the train from atlandi till the last station which is the domestic airport and then from airport to atlandi.. I prefer...More

Thank jaipur_foodie
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 4 weeks ago

Hi Jaipur_foodie, Thank you very much for your review, if you travel regularly with us it is worth looking at our ticketbook option. Kind regards, Airtrain

Reviewed 15 September 2018

I found the Airtrain travel experience very good (and cheap!) BUT the 'connection' to the 'Gold Coast Airport' at Coolangatta a bad experience. No, I am not venting... Arriving at Varsity Lakes (as far as you can get!) you must then enquire which bus will...More

1  Thank Barry139
AirtrainRep, Manager at Brisbane's Airtrain, responded to this reviewResponded 4 weeks ago

Hi Barry139, Thank you for your feedback, just so you are aware we do not offer shuttle bus services nor are we connected to the bus services on the Gold Coast. If you are travelling again to Gold Coast Airport we suggest you use our...More

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Questions & Answers
Ask a question
Sanjeeta B
29 September 2018|
AnswerShow all 5 answers
Response from AirtrainRep | Property representative |
Hi Sanjeeta, as mentioned above you can purchase our Airtrain & tram service which has a train service to Helensvale where you transfer to the tram. The Mantra Sun City is right next to the tram stop - Surfers Paradise... More
0
Votes
Owis
20 July 2018|
Answer
Response from anniestravelreviews | Reviewed this property |
Not sure, you can hop off but there are time limits for the tickets, bests to phone translink and check 13 12 30 ( 24 hr number )
0
Votes
Andrew S
13 July 2018|
Answer
Response from anniestravelreviews | Reviewed this property |
You can get off and on without paying extra but there are time limits for the ticket. Best to phone Translink and check 13 12 30
0
Votes