Totton Health and Leisure
Totton Health and Leisure
4
6:30 AM - 10:30 PM
Monday
6:30 AM - 10:30 PM
Tuesday
6:30 AM - 10:00 PM
Wednesday
6:30 AM - 10:30 PM
Thursday
6:30 AM - 10:30 PM
Friday
6:30 AM - 9:30 PM
Saturday
7:30 AM - 6:30 PM
Sunday
8:15 AM - 8:00 PM
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4.0
20 reviews
Excellent
6
Very good
6
Average
5
Poor
3
Terrible
0
Bob
Southampton, UK2 contributions
Feb 2024 • Solo
I have been a member of Totton Health and Leisure centre for a number of years. Unfortunately ever since Freedom Leisure took over control from NFDC it has continually declined even though they have recently installed new equipment in the gym area albeit of lesser quality than the old equipment. Freedom Leisure appear to do everything on 'the cheap'. The cleanliness of the gym area is generally poor. I reserve judgement on the maintenance of equipment as it is 'new' but prior to that machines were out of action for months on end due to lack of preventative maintenance. However my biggest concern at the moment is the lack of control regarding the temperature of the working areas, this includes both the gym and the changing rooms. Freedom Leisure apparently have a policy that the air conditioning in the gym is turned off during winter months no matter what the ambient temperature is outside (currently +12C). When there are thirty or more people in the gym working out it gets exceptionally hot and therefore unhealthy - I go there to keep fit not to suffer from heat exhaustion!!! The gym and reception staff try to be helpful but unfortunately their management don't appear to be listening which is very frustrating and there are a lot of members that are becoming more and more annoyed. I would NOT currently recommend this facility to anybody.
Written 3 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phil
6 contributions
Nov 2023 • Friends
I came here just before 5:20pm yesterday with a friend who is blind and was served by a receptionist who gave us average service.
I appreciate that prior to this I was told on the phone that the steam Room was closed. No apologies for the inconvenience of not having this facility was shown by staff. I appreciate it was not their fault but it did not cost anything to make guests aware. Even detailing this on the website might have been helpful.
The other big let down was the fact that the lockers are in a poor state and that locker keys had no band or wrist band around them. Not very practical if you have them in your pocket. Nowhere to put them accept by the bench side by Lifeguard while I swam.
Again no prior communication made by reception staff about this as to why. Water fountain broken by Sauna and only one working one by changing rooms.
It seems that regular guests have patience with this and keep coming to this centre but if this blips keep happening in this leisure centre when I visit with my disabled friend then we will be forced to go somewhere else permanently for our swim and sauna and steam room session. Lifeguards seem very off hand ish whenever you ask them to help you with something or guidance. If you don't like your job and people don't do the job likewise Reception staff.
It's not good enough. They need to be customers in people's work places themselves and experience what bad service treatment is like and then they will realise what it feels like.
Renovation of the reception area is the only positive guests like me and my friend could take away from our visit yesterday but otherwise worst Leisure Centre hands down for timely communication, courteousy and for a quality skill in ignorance. Keep that up and you'll soon see a decline in customers and revenue.
I appreciate that prior to this I was told on the phone that the steam Room was closed. No apologies for the inconvenience of not having this facility was shown by staff. I appreciate it was not their fault but it did not cost anything to make guests aware. Even detailing this on the website might have been helpful.
The other big let down was the fact that the lockers are in a poor state and that locker keys had no band or wrist band around them. Not very practical if you have them in your pocket. Nowhere to put them accept by the bench side by Lifeguard while I swam.
Again no prior communication made by reception staff about this as to why. Water fountain broken by Sauna and only one working one by changing rooms.
It seems that regular guests have patience with this and keep coming to this centre but if this blips keep happening in this leisure centre when I visit with my disabled friend then we will be forced to go somewhere else permanently for our swim and sauna and steam room session. Lifeguards seem very off hand ish whenever you ask them to help you with something or guidance. If you don't like your job and people don't do the job likewise Reception staff.
It's not good enough. They need to be customers in people's work places themselves and experience what bad service treatment is like and then they will realise what it feels like.
Renovation of the reception area is the only positive guests like me and my friend could take away from our visit yesterday but otherwise worst Leisure Centre hands down for timely communication, courteousy and for a quality skill in ignorance. Keep that up and you'll soon see a decline in customers and revenue.
Written 3 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HantsGlobetrotter
Salisbury, UK126 contributions
Oct 2015 • Solo
Visit with daughter for swimming who also has swimming lesson their weekly. Good learning pool and well heated. Always seems clean. Never have any issues . . .
Written 26 December 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
clc2324
Southampton3 contributions
Jan 2024 • Solo
Amazing refurbishment in the gym! Great bits of new kit! Personally feel though a few more mirrors could be added (if possible) on the wall behind the treadmills to allow for stretching without getting in the way of those using the bench’s.
Glad to see the timetable has been re-vamped. Nice to see Friday spin again! Looking forward to getting back to
Kettlebells too. Great motivational instructors! Will always recommend THL ☺️
Glad to see the timetable has been re-vamped. Nice to see Friday spin again! Looking forward to getting back to
Kettlebells too. Great motivational instructors! Will always recommend THL ☺️
Written 7 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lima Bean
Southampton, UK194 contributions
Jan 2016 • Friends
A lot of renovation work has gone into the changing facilities and the pool facilities and in general is very nice, if way more expensive than it used to be. Other facilities are good too - gym, sports hall etc and this also hosts all kinds of birthday parties which also were very popular back in the day!
Written 26 September 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fred_UK_111
London, UK30 contributions
Aug 2016 • Couples
Off peak, the gym has a good lively vibe despite the large size. Easy to park and new sauna and gym make it relax.
Written 26 August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jez b
Winchester, UK24 contributions
Jun 2016 • Family
There is always lots of activities going on during the school holidays, lots of fitness classes and a good range of swimming times
Written 2 July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
James P
55 contributions
Aug 2024 • Family
The whole place is average and serves its purpose and nothing else. Fees are quite expensive but are not too horrible compared to David Lloyd. The gym is grew though. Can get very busy at weekends
Written 14 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lyn C
1 contribution
Jan 2024 • Solo
Wow, the recent gym refurbishment is fabulous, so many more weights! Staff so helpful to help with new machines.
Having costa coffee on site is a nice touch too
Having costa coffee on site is a nice touch too
Written 10 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wanderer03684244385
7 contributions
May 2023 • Solo
I always enjoy using the facilities here however I do feel as though there are some things that let it down.
Having members of staff constantly walk through the studio to get to there break room while a virtual class is on can be a little off putting and unnecessary.
When I have turned up to virtual classes in the past the system is regularly not switched on.
Air con is never on so prepare to feel ill in the middle of the class.
equipment in the studio is left in a mess and quite often the bin is over flowing and cleaning equipment is just left laying about. (never looks clean anyway)
would love to see more of a variety of classes rather than the same few on repeat for the whole week.
Having members of staff constantly walk through the studio to get to there break room while a virtual class is on can be a little off putting and unnecessary.
When I have turned up to virtual classes in the past the system is regularly not switched on.
Air con is never on so prepare to feel ill in the middle of the class.
equipment in the studio is left in a mess and quite often the bin is over flowing and cleaning equipment is just left laying about. (never looks clean anyway)
would love to see more of a variety of classes rather than the same few on repeat for the whole week.
Written 29 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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