Yes, I remember you well and this situation you are speaking of.
The Splash Deck you were standing on was clearly labelled as such, with photos of what can be expected - a wave of water.
People voluntarily stand there with their phones out hoping to capture the ultimate water shot, we warn people with the sign, but we don’t stop and ask every single person if they want to be wet. Hundreds of people over summer had stood in the same spot you were standing and expected the water. No, we don’t tend to notice expensive handbags, all we see are people wanting to have a good time and if they choose to stand in the Splash Zone they can expect to be splashed.
I will not accept that I was rude and failed to help you. I apologised for the fact you got wet, but also explained the nature of where you were standing that was clearly labelled and the fact that your sons told the boat driver to wet you, you were not willing to accept anything I had to say. Also, the reason I couldn’t provide you a towel is because we didn’t have any left, they were all dirty from our maintenance workers.
The tirade of abuse you hurled towards my driver was appalling even after your boys told you that they asked the driver to splash you. Your swearing could be heard from other manuhiri (customers) and tamariki (children) within the park, which made them very uncomfortable.
We will continue to splash people who stand within the splash zone as this is part of the fun people have here.
I hope you and your boys enjoyed the rest of your stay in Rotorua, we have awesome operators in town.