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Tristar Worldwide Chauffeur Services

Review Highlights
First time

Chauffeur arrived right on time, car was very clean and really comfortable driver introduced him... read more

Reviewed 26 October 2018
Dave T
,
Aldershot, United Kingdom
Used 8 Times Now vis Emirates - Perfect Service Every time

Good cars (I've had either Mercs S or E class on the 8 times I've used them. Prompt pick up... read more

Reviewed 27 July 2018
Romablade
,
Saxmundham, United Kingdom
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Traveller Overview
  • Excellent54%
  • Very good10%
  • Average0%
  • Poor15%
  • Terrible21%
Travellers talk about
About
Offering first-class ground transportation, Tristar Worldwide is an industry-leading chauffeur service provider. Using our network of affiliates, we operate in over 80 countries, with over 99% on time pick-up performance. With operations on three...more
Contact
West Drayton UB7 8BQ, England
Website
+44 7584 537734
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Reviewed 24 November 2018 via mobile

I have used the Emirates Chauffeur service for a number of years but since Tristar were awarded the contract with Emirates it’s gone downhill. Bookings are never listed correctly regarding people and luggage, they didn’t even put a child seat in for my 2 year...More

Date of experience: November 2018
Thank lord_lamyman
TristarWorldwide, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 26 November 2018

Sorry to hear about your experience lord_lamyman this is definitely not our usual standard of service. I have passed your feedback onto our management team to review. Apologies once again.

Reviewed 15 November 2018 via mobile

Tristar for Emirates airlines , confirmed a pick up at 13.15 for a 8.45am flight , at the wrong address and no telephone number to contact them , not Tristar no starc

Date of experience: November 2018
1  Thank hugmee
TristarWorldwide, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 26 November 2018

Sorry to hear about your experience hugmee this is definitely not our usual standard of service. I have passed your feedback onto our management team to review. Apologies once again.

Reviewed 4 November 2018

Booked chauffeur to take us to Heathrow. Did not turn up and when we called were advised they hadn't transferred booking to new system. Noticed this happened to someone in June so not sure why they haven't checked their booking system. Had to get taxi...More

Date of experience: October 2018
Thank Wilkins21
TristarWorldwide, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 26 November 2018

Sorry to hear about your experience Wilkins21 this is definitely not our usual standard of service. I have passed your feedback onto our management team to review. Apologies once again.

Reviewed 26 October 2018

Chauffeur arrived right on time, car was very clean and really comfortable driver introduced him self and put our luggage in car. Return was just the same first class from start to finish.

Date of experience: October 2018
Thank Dave T
TristarWorldwide, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 26 November 2018

Thank you Dave T for taking the time to review our service on trip advisor, it's great to hear that the service was first class from start to finish. I will ensure that it is passed onto our chauffeur teams, Kind regards Patricia

Reviewed 27 July 2018

Good cars (I've had either Mercs S or E class on the 8 times I've used them. Prompt pick up. Pleasant drivers who are happy to chat or leave you in peace depending on how tired you are. Wifi works in the cars. Cold water...More

Date of experience: July 2018
1  Thank Romablade
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 30 July 2018

Thank you Romablade for taking the time to review our service on trip advisor, it's great to hear that you love the service. I will ensure that it is passed onto our airports and chauffeur teams, Kind regards Patricia

Reviewed 24 July 2018

Was lucky enough to received the benefits of this chauffeur service when I visited Liverpool recently. We were greeted at the Manchester Airport and promptly assisted to the awaiting luxurious Mercedes. The drive to Liverpool was most enjoyable, particularly with our driver being most helpful...More

Date of experience: May 2018
Thank Pathfinder101
Patricia G, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 25 July 2018

Thank you for taking the time to review our service Pathfinder101, I will ensure that it is shared with our chauffeur management team. Kind regards Patricia

Reviewed 23 June 2018 via mobile

The car didn’t turn up. A very unhelpful individual at their office who explained that they’d forgotten to transfer me to their new IT system. Basically told me it was my problem to sort it out. I’m now in a cab from a local cab...More

Date of experience: June 2018
Thank Elma40
TristarWorldwide, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 26 November 2018

Sorry to hear about your experience Elma40. I have passed your feedback onto our management team to review. Apologies once again.

Reviewed 21 May 2018

Was using this service for the first time and was at first impressed with the communications. I had a voicemail the day before confirming the pickup, but... On the actual day, I got a text at the pickup time apologising and saying they had an...More

Date of experience: May 2018
1  Thank GarethEm
Reviewed 21 March 2018 via mobile

We found Tristar through Virgin Atlantic I believe they used to be tied in or owned by Virgin, the prices are very reasonable for Sussex to Gatwick compared to competition and the cars are high quality new or nearly new Mercedes E Class or S...More

Date of experience: November 2017
Thank EAN44
Reviewed 5 March 2018 via mobile

Arrived back to Manchester Airport with our two trolley loads of suitcases and golf bags looking forward to being greeted by a Tristar chauffeur. Unfortunately, he/she wasn’t there! Waited 15 minutes and then called Tristar and listened to its “customer service promise” twice before speaking...More

Date of experience: March 2018
1  Thank Yorkshire1245
TristarWorldwide, Manager at Tristar Worldwide Chauffeur Services, responded to this reviewResponded 26 November 2018

Sorry to hear about your experience Yorkshire1245. I have passed your feedback onto our management team to review. Apologies once again.

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Questions & Answers
Ask a question
kamaldeep101
6 August 2017|
AnswerShow all 2 answers
Response from Patricia G | Property representative |
Thanks for your message Kamaldeep101, I can confirm you are able to book either call +44(0) 1895 43200 or google tristar worldwide. If you have any further questions please don't hesitate to ask. Kind regards Patricia
0
Votes
newjersey
26 September 2016|
AnswerShow all 2 answers
Response from Patricia G | Property representative |
Hi newjersey, thank you for your message. Tipping is at your discretion it isn’t expected. If you would like to tip your chauffeur for a job well done I am sure they would appreciate it. I hope that helps. Kind regards... More
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