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The Captain's Club Spa

Wick Lane | The Captain's Club Hotel, Christchurch BH23 1HU, England
+44 1202 475111
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Review Highlights
Excellent staff, food, wine and location

Sunday lunch with family. Staff superb, food excellent and the location on the river provides a... read more

Reviewed 4 weeks ago
paultims0n
,
Staffordshire, United Kingdom
via mobile
Beautiful location and lovely hotel

We stayed at The Captains Club for 2 nights. Had a great room, they all look over the river. Had... read more

Reviewed 4 weeks ago
roselink
,
lincs
Read all 42 reviews
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Overview
  • Excellent64%
  • Very good23%
  • Average7%
  • Poor4%
  • Terrible2%
Travellers talk about
LOCATION
Wick Lane | The Captain's Club Hotel, Christchurch BH23 1HU, England
CONTACT
Website
+44 1202 475111
Write a ReviewReviews (42)
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"afternoon tea"
in 4 reviews
"sitting outside"
in 2 reviews
"massive windows"
in 2 reviews
"shoulder massage"
in 2 reviews
"excellent spa"
in 2 reviews
"glass of champagne"
in 2 reviews
"indian head massage"
in 2 reviews
"my mum"
in 2 reviews
"watching the world"
in 2 reviews
"staff were very friendly"
in 2 reviews
"sunny day"
in 2 reviews
"boats"
in 2 reviews
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1 - 10 of 42 reviews

Reviewed 4 weeks ago via mobile

Sunday lunch with family. Staff superb, food excellent and the location on the river provides a vibrant backdrop. Great wine list too. Highly recommend this place.More

Thank paultims0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 4 weeks ago

Dear Paul. Thank you very much for your kind review about Sunday lunch at the Captain's Club Hotel. We are so pleased you enjoyed a family lunch with superb food and wine, appreciated the staff and the location. We very much look forward to your...More

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Reviewed 4 weeks ago

We stayed at The Captains Club for 2 nights. Had a great room, they all look over the river. Had massive windows that opened right up so was like having a balcony! Food was great. Yes the service could be a little slow sometimes but...More

Thank roselink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to write your review and for being so kind but constructive at the same time. I agree that sometimes when service is delayed for whatever reason it is always good to be with friendly and helpful people....More

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Reviewed 1 July 2018 via mobile

I am local chap and desperately want to like the Captains Club, its a stunning location but the service is shocking. I have brought my concerns to the attention of management 3 times now and to be honest they couldnt look less interested, nothing ever...More

1  Thank gary j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing director at The Captain's Club Spa, responded to this reviewResponded 3 July 2018

Dear Gary. Thank you for taking the time to review the food and service at the hotel. Disappointed that you feel this way as we are very passionate about the food and the service and employ a great crew accross the hotel. Please be assured...More

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Reviewed 19 June 2018

We had a lovely afternoon tea with a glass of Champagne. Unfortunately as with our weather it was not possible to sit outside as it was a little windy and cool. On a sunny day sitting outside would enhance the experience.More

Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 19 June 2018

Dear Sandra. Thanks for the review about your visit for afternoon tea and, like you, I am so sorry that the weather didn't play ball for you to make use of the riverside terrace. Let us hope this element can be resolved for your next...More

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Reviewed 19 June 2018 via mobile

My friends and I booked ourselves on the ‘All Aboard’ spa day for our birthdays. From the moment we arrived we felt relaxed. We were greeted by very friendly reception staff who gave us our locker keys, towels, robes slippers. One of the ladies ran...More

Thank Sammy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 19 June 2018

Dear Sammy. Thank you so much for your lovely review following your visit to the spa with friends to enjoy the "All Aboard" Package for your birthday. I am thrilled to read all about your experience and will make sure Chelsie and her team are...More

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Reviewed 2 June 2018 via mobile

The hotel is on the river in Christchurch, and all the rooms have a view of the river. The rooms are well appointed with massive windows so you can take in the view. You can hire the boats just outside the hotel £20 for 30...More

Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 4 June 2018

Thank you so much for your great review John and we were delighted that you enjoyed your stay with us so much and managed to get out on the river. I have personally thanked Kelly on your behalf and she and we all, look forward...More

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Reviewed 12 April 2018

We have been visiting the Captains Club for lunch over many years and everytime we visit the area - we love it! Set beside the River Stour, when the sun is shining, you cannot beat a slow relaxing lunch on the riverside terrace, watching the...More

2  Thank insearchofsolitude67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 11 May 2018

Thank you so much for your recent review and we are so delighted that you have returned to us and to this beautiful area time and time again. We very much look forward to welcoming you back again soon and trust that you enjoy this...More

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Reviewed 3 March 2018

Not really my kind of place but it is right next to Christchurch waterway/bay/inlet with access to the sea and boats. Car parks nearby are cheap and the food quite good but as I say it is not really my kind of place. Not its...More

Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 5 March 2018

Thank you for your review John and for visiting us at the Captain's Club Hotel. We are sorry to read that we are 'not your kind of place', and it would be helpful to know what time of day you visited and what you experienced...More

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Reviewed 10 February 2018

We (group of mid aged females) visited for an afternoon 10am to 2pm experience including a champagne lunch, group of 5 (should have been 6 but one sadly had to drop out). Good points: Really friendly staff, clean, free parking, lovely smell, great tea bags...More

1  Thank fimonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 12 February 2018

Thank you very much for taking the time to write such a constructive review about your spa experience. I will certainly be taking on board all of your comments and investigating the bad points with Chelsie, our spa manager and re-looking at the spa offering...More

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Reviewed 18 January 2018

The soup was cold so I asked them to reheat it... it still came back cold. The holendaise sauce was congealed and had a skin on it. Service was slow. Will not be eating here again.More

1  Thank Liverly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimothyLloyd, Owner at The Captain's Club Spa, responded to this reviewResponded 3 February 2018

Thank you for your review and I was so sorry to read that you experienced issues with your food when you dined with us recently. Our aim at the Captain's Club Hotel is for every guest to leave us happy so I would be really...More

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