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Review Highlights
Interesting Location, Good Food

Location is a strange thing as this place appears on arrival to be in the middle of a housing... read more

Reviewed 2 weeks ago
Richard G
,
Northampton, United Kingdom
Lovely

We came here dubious about some of the reviews but have to say the food was amazing and the service... read more

Reviewed 27 August 2018
Rebecca H
,
Poole, United Kingdom
via mobile
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Traveller Overview
  • Excellent61%
  • Very good27%
  • Average6%
  • Poor4%
  • Terrible2%
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Contact
Wick Lane | The Captain's Club Hotel, Christchurch BH23 1HU, England
Website
+44 1202 475111
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Reviews (44)
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All reviews afternoon tea sitting outside massive windows shoulder massage excellent spa glass of champagne indian head massage my mum watching the world staff were very friendly sunny day boats
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1 - 10 of 44 reviews
Reviewed 2 weeks ago

Location is a strange thing as this place appears on arrival to be in the middle of a housing estate however it backs onto the water directly behind the large sun terrace to the rear. Dinner was very good and I must compliment the sommelier...More

Thank Richard G
TimothyLloyd, Managing director at The Captain's Club Spa, responded to this reviewResponded 2 weeks ago

Dear Richard. It is well worth the journey through the houses to reach this lovely riverside location, all our restaurant, bar and bedrooms overlook the water so no "back" views whatsoever. Thank you for taking the time to review your visit to the hotel and...More

Reviewed 27 August 2018 via mobile

We came here dubious about some of the reviews but have to say the food was amazing and the service was spot on. The location is lovely too, overlooking he river. The only one thing that didn’t give it 5 stars was that the wine...More

Thank Rebecca H
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 28 August 2018

Dear Rebecca. Thank you so much for visiting the Captain's Club Hotel and making your own mind up about us. Dubious reviews seem to be the haunt of every establishment so I am glad you gave us the chance. Great that you enjoyed both the...More

Reviewed 16 July 2018 via mobile

Sunday lunch with family. Staff superb, food excellent and the location on the river provides a vibrant backdrop. Great wine list too. Highly recommend this place.More

Thank paultims0n
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 17 July 2018

Dear Paul. Thank you very much for your kind review about Sunday lunch at the Captain's Club Hotel. We are so pleased you enjoyed a family lunch with superb food and wine, appreciated the staff and the location. We very much look forward to your...More

Reviewed 15 July 2018

We stayed at The Captains Club for 2 nights. Had a great room, they all look over the river. Had massive windows that opened right up so was like having a balcony! Food was great. Yes the service could be a little slow sometimes but...More

Thank roselink
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 17 July 2018

Thank you so much for taking the time to write your review and for being so kind but constructive at the same time. I agree that sometimes when service is delayed for whatever reason it is always good to be with friendly and helpful people....More

Reviewed 1 July 2018 via mobile

I am local chap and desperately want to like the Captains Club, its a stunning location but the service is shocking. I have brought my concerns to the attention of management 3 times now and to be honest they couldnt look less interested, nothing ever...More

1  Thank gary j
TimothyLloyd, Managing director at The Captain's Club Spa, responded to this reviewResponded 3 July 2018

Dear Gary. Thank you for taking the time to review the food and service at the hotel. Disappointed that you feel this way as we are very passionate about the food and the service and employ a great crew accross the hotel. Please be assured...More

Reviewed 19 June 2018

We had a lovely afternoon tea with a glass of Champagne. Unfortunately as with our weather it was not possible to sit outside as it was a little windy and cool. On a sunny day sitting outside would enhance the experience.More

Thank Sandra A
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 19 June 2018

Dear Sandra. Thanks for the review about your visit for afternoon tea and, like you, I am so sorry that the weather didn't play ball for you to make use of the riverside terrace. Let us hope this element can be resolved for your next...More

Reviewed 19 June 2018 via mobile

My friends and I booked ourselves on the ‘All Aboard’ spa day for our birthdays. From the moment we arrived we felt relaxed. We were greeted by very friendly reception staff who gave us our locker keys, towels, robes slippers. One of the ladies ran...More

Thank Sammy W
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 19 June 2018

Dear Sammy. Thank you so much for your lovely review following your visit to the spa with friends to enjoy the "All Aboard" Package for your birthday. I am thrilled to read all about your experience and will make sure Chelsie and her team are...More

Reviewed 2 June 2018 via mobile

The hotel is on the river in Christchurch, and all the rooms have a view of the river. The rooms are well appointed with massive windows so you can take in the view. You can hire the boats just outside the hotel £20 for 30...More

Thank John H
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 4 June 2018

Thank you so much for your great review John and we were delighted that you enjoyed your stay with us so much and managed to get out on the river. I have personally thanked Kelly on your behalf and she and we all, look forward...More

Reviewed 12 April 2018

We have been visiting the Captains Club for lunch over many years and everytime we visit the area - we love it! Set beside the River Stour, when the sun is shining, you cannot beat a slow relaxing lunch on the riverside terrace, watching the...More

2  Thank insearchofsolitude67
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 11 May 2018

Thank you so much for your recent review and we are so delighted that you have returned to us and to this beautiful area time and time again. We very much look forward to welcoming you back again soon and trust that you enjoy this...More

Reviewed 3 March 2018

Not really my kind of place but it is right next to Christchurch waterway/bay/inlet with access to the sea and boats. Car parks nearby are cheap and the food quite good but as I say it is not really my kind of place. Not its...More

Thank John L
TimothyLloyd, Managing Director at The Captain's Club Spa, responded to this reviewResponded 5 March 2018

Thank you for your review John and for visiting us at the Captain's Club Hotel. We are sorry to read that we are 'not your kind of place', and it would be helpful to know what time of day you visited and what you experienced...More

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