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Bannatyne's Health Club & Spa - Ashford

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Review Highlights
Nice day but not great

My daughter booked me a spa day for two. Having travelled 46 miles for the day I was hoping to be... read more

Reviewed 4 weeks ago
SueB2691
,
London, United Kingdom
Relaxing spa day with friends

Visited the spa today with friends and had lovely relaxing afternoon. Facilities were clean... read more

Reviewed 3 weeks ago
Louise G
,
Rainham, United Kingdom
via mobile
Read all 355 reviews
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Traveller Overview
  • Excellent27%
  • Very good22%
  • Average19%
  • Poor13%
  • Terrible19%
Travellers talk about
“head massage”(19 reviews)
“steam room”(21 reviews)
About
In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The...more
Contact
Unit 2 Eureka Leisure Park | Unit 2 Lower Trrace, Ashford TN25 4BN, England
Website
+44 344 477 4777
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Reviews (355)
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LanguageEnglish
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1 - 10 of 355 reviews
Reviewed 2 days ago

We had 3 treatments and some time in the pool area - really enjoyed the experience and friendliness of staff.

Thank k7501
Reviewed 3 days ago via mobile

booked this through wowcher for myself and a friend. had 2 treatments. i go to spas at least 4 times a year and this has definately been one of the best. absolutely no complaints. lunch was great. staff were friendly. sauna steam and jacuzzi so...More

Thank rowanmichael15
Reviewed 2 weeks ago

~i love there spa days as I go frequently when I get them from Groupon or Wowcher... The staff in my local Spa are very welcoming and friendly .... It is clean and offers a wide choice of Gym equipment, decent swimming pool, 2 saunas...More

Thank PamH1622
Reviewed 3 weeks ago via mobile

I’ve had a membership at another similar chain of clubs before and my experience was awful compared to Bannatyne :) Staff were fantastic and made me feel welcome, first time I’ve ever felt comfortable and confident accessing a gym I haven’t been to before! My...More

Thank Hannah W
Reviewed 3 weeks ago via mobile

Visited the spa today with friends and had lovely relaxing afternoon. Facilities were clean, options to hire bathrobes, flip flops etc. We had 2 treatments, back neck & shoulder massage and the mini facial and both were very good. The therapists explained the products they...More

Thank Louise G
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear Louise G, Thank you for your feedback regarding your recent spa day with us. I am so pleased to hear that you had a lovely relaxing day with your friends and you enjoyed your treatments. Please be assured that I will pass on your...More

Reviewed 3 weeks ago

I swim every week day. Pool clean showers clean. My only gripe is the new modernised showers are on a short timer and it is tooo short

Thank Ali68Kent
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear Ali68Kent, Thank you for your feedback regarding the Health Club facilities. Please be assured that I have passed on your comments regarding the showers to the general manager. Kindest Regards, Hayleigh Aird Spa Manager

Reviewed 4 weeks ago via mobile

Although I just had gel nails & toe nails my experience was very relaxing & the staff were very friendly. The whole spa area is very nice & can highly recommend the relaxing room.

Thank missnaughtyKent
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear missnaughtyKent, Thank you for your kind feedback regarding your treatments. I am pleased you enjoyed our relaxation room and your treatment. We hope to see you again soon. Kindest Regards, Hayleigh Aird Spa Manager

Reviewed 4 weeks ago via mobile

Me and a friend had a lovely day here, my massage by Emily was amazing although it did hurt as I had so many knots I was really pleased with how good she was. The cafe sells great selection of food, we had a jacket...More

Thank Cozy86
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear Cozy86, Thank you for your feedback regarding your recent experience with us. I am really pleased to hear that you enjoyed your treatment with Emily, pleased be assured I have passed your kind comments on to her. I have passed your other information on...More

Reviewed 4 weeks ago

My daughter booked me a spa day for two. Having travelled 46 miles for the day I was hoping to be wowed but it was very average. There was some confusion over the treatment I had booked which was not very welcoming. And the pool...More

Thank SueB2691
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 3 weeks ago

Dear SueB2691, Thank you for your comments regarding your recent spa experience with us. I am disappointed to hear that you felt your spa day was not up to your expected standards. If you do wish to discuss this further, please do not hesitate to...More

Reviewed 4 weeks ago via mobile

So happy with my nails, happy friendly service & booked in on time, I have booked again. Thank you girls x

Thank BritishTriumph
Spa A, Manager at Bannatyne's Health Club & Spa - Ashford, responded to this reviewResponded 4 weeks ago

Dear BritishTriumph, Thank you for your recent feedback regarding the spa. I'm pleased you was happy with the service and we look forward to welcoming you back soon. Kindest Regards Brie Morrissey Spa Senior

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Questions & Answers
Ask a question
louisasomers
22 August 2017|
AnswerShow all 3 answers
Response from Kourian123 | Reviewed this property |
Average. We paid around £16 for a cream tea for two. There was a lot to eat and service was acceptable.
1
Vote
Lisa marie H
13 April 2017|
AnswerShow all 3 answers
Response from Lorraine M | Reviewed this property |
The pool is all one depth
0
Votes