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Lotus Spa

Closed Now: 9:30 AM - 5:00 PM
Open today: 9:30 AM - 5:00 PM
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Review Highlights
Fantastic treatments but dreadful spa and pool!

Visited for a midweek night away for my other halves birthday. We always book a hotel with a... read more

Reviewed 19 January 2018
Emma S
,
Shefford, United Kingdom
via mobile
Left more stressed than when I arrived

I booked the Lotus spa for a deluxe pedicure on the basis of a recommendation from a friend. I... read more

Reviewed 22 December 2017
Sarah T
,
Sheffield, United Kingdom
via mobile
Read all 37 reviews
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Traveller Overview
  • Excellent31%
  • Very good13%
  • Average16%
  • Poor13%
  • Terrible27%
19 Jan 2018
“Fantastic treatments but dreadful spa and pool!”
2 weeks ago
“Superb”
About
Closed Now
Hours Today: 9:30 AM - 5:00 PM
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Contact
The Embankment | Bedford Swan Hotel, Bedford MK40 1RW, England
Website
+44 1234 346565
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Reviews (37)
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1 - 10 of 37 reviews
Reviewed 2 weeks ago via mobile

Superb deep tissue massage! Lynne the spa manager was incredibly helpful and responsive to emails. I was very grateful for her help with booking and she was very welcoming once we arrived at reception. My husband very much enjoyed his massage from phoebe and mine...More

1  Thank susie5
Reviewed 9 February 2018 via mobile

Just came out of a 55min Swedish Full Body Massage with Aneta. It was fabulous. She was friendly and the pressure applied was perfect! Felt brand new afterwards. Thank you!

Thank Elisa J
Reviewed 21 January 2018 via mobile

Pregnancy means your back is hurting, you have heavy legs and you need a luxurious treatment. Very sadly my back hurt more when I left than when I arrived. The bed was very uncomfortable and their were no additional maternity pillows or any pillows for...More

5  Thank sophia h
Reviewed 19 January 2018 via mobile

Visited for a midweek night away for my other halves birthday. We always book a hotel with a spa. However we were very dissapointed with the Lotus spa pool and Jacuzzi area! The Jacuzzi was freezing cold as was the pool! The changing room doors...More

2  Thank Emma S
Reviewed 7 January 2018 via mobile

Sun 7th Jan for a 10am Reflexology appointment. The only downside was i did not catch the ladies name to thank her on here. But the place was quiet, calming, gentle, clean and professional. The service was well directed and i was at ease from...More

Thank Mathew B
Reviewed 22 December 2017 via mobile

I booked the Lotus spa for a deluxe pedicure on the basis of a recommendation from a friend. I wondered if my bad experience was just a one off as she had a great time but looking at these other reviews I think not. Firstly,...More

Thank Sarah T
Reviewed 3 October 2017 via mobile

I was very nervous about a first time wax, but Charlie was friendly and professional and I would definitely recommend!

Thank Alice W
Reviewed 3 September 2017 via mobile

Worst facial I've ever experienced, basically just rubbed my face. Rushed out the door. Facilities if you can call them that are dirty and just straight nasty. Just left didn't even bother staying, biggest waste of money! DO NOT GO. I REPEAT. DO NOT GO.

1  Thank N_jasmine
Reviewed 26 July 2017

I booked a deluxe manicure and got a highly amateur and VERY slow shape & paint (it took 80 minutes for one hand!). Then told no time to complete full deluxe treatment: they thought this was fine & couldn't understand why I complained. Technically very...More

Thank Katrina P
Reviewed 11 June 2017 via mobile

Went to the Swan Lotus spa for a lip wax, I assumed it being a 4 star hotel the spa services would be of high quality. However they were not! The room had no good lighting for the wax, she used hot wax strips on...More

Thank helenmce
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Emma L
23 February 2018|
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Response from Mathew B | Reviewed this property |
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