Dear, apologize for the misunderstanding!
On the other side there is something to mention here:
I have spoken to the skipper about this matter. And it is clear that he has a completely different version of this experience.
Primarily. You have not paid for a private tour. A private trip costs NOK 24,750 in total. You had booked 4 adults and 2 children. This is what we are wondering about. Skipper says you were all young adults?
You arrived about 20 minutes late despite us trying to call you,
You even refused to come onboard, so we lost even more 5 minutes before entering.
Since you dont met at normal time we offered 4 other guests to come over from out other boat going out at the same time, at same tour. In fact there where 2 other guests booked but did not show up., The boat is certified for 11 guests and 1 skipper. There 10 guests this day. The reason is, you did not show up at departure time.
The dialogue became bad since you totally ignore instructions from skipper. We needed to go through security again. We never refuse our guests how to do fishing, we always explain how to do it,
But, the cooking equipment did not work and he could not cook the soup. He apologized of course, and the rest of the guests understood that,
You where able to fish at the front part of the boat, which is the most comfortable place onboard. Children, - skipper says all of you where young adults. But of course he maybe had wrong.
Anyway, as the owner I want to apologize for the situation we both came into.
Best reg
Kurt Arild