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Open Artour Palermo


Open Artour Palermo
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Traveller Overview
  • Excellent39%
  • Very good14%
  • Average1%
  • Poor9%
  • Terrible37%
3 days ago
“What a bunch of spivs”
26 Aug 2018
“Worst Hop on/off bus ever”
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Via Mariano Stabile 10, 90139, Palermo, Sicily, Italy
+39 091 321667
Reviews (161)
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1 - 10 of 35 reviews
Reviewed 3 days ago

We were on the Marella explorer on the 8th October and visited Palermo as part of our itinerary. Because we thought this was a port city with easy access to the centre we thought we'd get a hop on and hop off bus ticket... So...More

Thank Paul_Convery
Reviewed 27 August 2018

I urge you NOT to use. We were sold a ticket in the port area. Told next bus was in about half an hour. Well outside the port it was carnage. Had to exchange voucher for a timed ticket which was for an hour later....More

2  Thank Melanie G
Reviewed 20 August 2018 via mobile

You are better to walk around old Palermo than waste your time getting on & off this bus tour - there are long delays and misleading sales practices - we thought we were buying a ticket for all three routes but no had to pay...More

3  Thank Jo M
Reviewed 14 August 2018 via mobile

This is probably the worst bus operator I have ever seen. We purchased tickets on the quayside, were sent to the bus stop and waited there for over an hour ... each time a bus arrived there were far too many people with tickets to...More

3  Thank Adam G
Antonio C, Direttore generale at Open Artour Palermo, responded to this reviewResponded 16 August 2018

Hi we are sorry for what you say know that our staff was always at his disposal and she took advantage of the service otherwise our staff would have reimbursed the ticket. for what concerns taormina we do not like to be compared to this...More

Reviewed 10 July 2018

Hopped on the bus at Mercato del Capo. Was told by the guide that the buses frequency is every 20 minutes for the Blue Route (within the old part of the city). Cost EUR 15.00 per person which I find is quite high. We waited...More

2  Thank Adipatania
Reviewed 9 July 2018 via mobile

We bought the €15,- ticket so that we could hop on/hop off. We weren’t able to get back on the bus since it was full every time. The guide rudely raised her shoulders and said she couldn’t do anything. I would never recommend this tour...More

3  Thank Yvette B
Reviewed 24 June 2018

We got on the bus at the harbor as Palermo was one of our stops on the Mediterranean cruise. The staff were very friendly and helpful. The busses were on time and we received commentary in our selected language. The bus went to all the...More

Thank Winter1604
Reviewed 20 June 2018

The bus was half an hour late. The guide was rude. He gave us Italian language audio after we clearly asked for English. He was totally disinterested in the passengers. Stopped at one stop for over ten minutes with no explanation except the driver was...More

3  Thank Jenny2644
Reviewed 16 June 2018 via mobile

Boarded bus paid our fare but was booted off half way around. Said we had to wait for bext one. Some people waiting one hour. After angry confrontation with staff managed to get 50% refund.

4  Thank Travellerofold
Reviewed 13 June 2018

We hadn't read the reviews on trip advisor and booked tickets for our family of four so that we could have a more relaxing day without too much walking. What a mistake. As our nearest stop was the one after the Port, every bus was...More

3  Thank Felice123
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