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This is definitely something to avoid. After purchasing tickets as we got off our cruise ship, we were told to cross the street to catch the bus which were supposed to be running every 15 minutes. When we arrived at the bus stop there must...More
We bought the tickets that included Green and Red circles. We were provided with the map that indicated bus stops and schedules. However, the actual schedule was changed, which was not reflected in the map. As a result we missed the bus. When we complained,...More
WE chose this specific tour because of the hours it ran and whenwe went to get back on we were told that the service ran a sho\rter time/ We were lucky that the representative wrote down the price and hours for the bus but we...More
After waiting approx 45 mins for a bus, amongst hoards of people doing the same, I was beginning to wish I’d held on to my €15 & invested it in a tuk-tuk ride instead. I
have never seen such disorganised chaos. We decided to get...More
We were on the Marella explorer on the 8th October and visited Palermo as part of our itinerary.
Because we thought this was a port city with easy access to the centre we thought we'd get a hop on and hop off bus ticket...
I urge you NOT to use.
We were sold a ticket in the port area. Told next bus was in about half an hour. Well outside the port it was carnage. Had to exchange voucher for a timed ticket which was for an hour later....More
You are better to walk around old Palermo than waste your time getting on & off this bus tour - there are long delays and misleading sales practices - we thought we were buying a ticket for all three routes but no had to pay...More
This is probably the worst bus operator I have ever seen. We purchased tickets on the quayside, were sent to the bus stop and waited there for over an hour ... each time a bus arrived there were far too many people with tickets to...More
Date of experience: August 2018
3 Thank Adam G
Antonio C, Direttore generale at Open Artour Palermo, responded to this reviewResponded 16 August 2018
we are sorry for what you say know that our staff was always at his disposal and she took advantage of the service otherwise our staff would have reimbursed the ticket.
for what concerns taormina we do not like to be compared to this...More
Hopped on the bus at Mercato del Capo. Was told by the guide that the buses frequency is every 20 minutes for the Blue Route (within the old part of the city). Cost EUR 15.00 per person which I find is quite high. We waited...More
We bought the €15,- ticket so that we could hop on/hop off. We weren’t able to get back on the bus since it was full every time. The guide rudely raised her shoulders and said she couldn’t do anything. I would never recommend this tour...More