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Traveller Overview
  • Excellent23%
  • Very good13%
  • Average7%
  • Poor12%
  • Terrible45%
Travellers talk about
“seat numbers”(2 reviews)
“great journey”(2 reviews)
“hour ride”(2 reviews)
ALSA is the leading operator in the Spanish sector of passenger transport by road. With over one hundred years of experience and a vocation of continuous innovation, ALSA is integrated into The National Express Group, an international public...more
Suggested duration: < 1 hour
28037 Madrid, Spain
San Blas - Canillejas
+34 902 42 22 42
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Reviews (428)
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1 - 10 of 105 reviews
Reviewed 5 days ago

Booked on-line for Grenada to Madrid, choosing Premium as it was direct. Booking was straight forward, tickets arrived on-line instantly, and was given a choice of reserved seats. Left exactly on time and arrived as scheduled. Comfort level close to Premium Economy airline seats and...More

Date of experience: January 2019
ALSA_autobuses, Atención al cliente at ALSA, responded to this reviewResponded 4 days ago

Thank you very much PAABER, we are glad to read your good experience with us in a Premium :) See you soon on board.

Reviewed 1 week ago

Went to Seville - Placa de armas station to buy ticket to travel to Albufeira Portugal. At 22.00 no one was available to provide information at the front desk, all the ticket machines we're not working and not printing ticket. tried to call customer service...More

Date of experience: January 2019
Thank Andrea C
Reviewed 3 weeks ago

We were leaving from Madrid to Granada Spain on the ALSA Bus lines. We signed up and booked the "Premium" package which was supposed to include free wifi, TV monitor, etc. The wifi was good and worked as expected. The outbound trip from Madrid was...More

Date of experience: December 2018
Thank nevrob402
Reviewed 3 weeks ago via mobile

Malaga to Alicante, coach was dirty, toilet was broken before the coach left, no toilet tissue or running water. Not informed when we were stopping so no idea how to plan accordingly. Coach was hot and stuffy, Windows are not tinted enough to block the...More

Date of experience: December 2018
Thank Tim000
Reviewed 1 December 2018 via mobile

We used Alsa bus company to get from Benidorm to Valencia, we pre booked our seats weeks in advance with some difficulty (if you don’t use google chrome it seems to work) you have to put in passport numbers and details like that. When we...More

Date of experience: November 2018
Thank MegsMunches
ALSA_autobuses, Atención al cliente at ALSA, responded to this reviewResponded 5 weeks ago

Hello MegsMunches, it's really strange what you refer. We apologize for what happened. If you had the correct tickets you should have traveled in your seats on that bus with total normality. We understand that us our ALSA colleagues helped you, we have notified it...More

Reviewed 15 November 2018 via mobile

Old-fashioned bus. No charger place or entertainment available even when you travel longer than 6 hours. Customer service is terrible. Chose Renfe trains if possible, or other mean of transport you will save your time and heatlh.

Date of experience: November 2018
Thank Vera B
Reviewed 5 November 2018 via mobile

18:00 pm from Barcelona to alicante on the 4th of November. One of the most horrible people I’ve ever met. Was extremely rude and condescending over multiple incidents on a 9 hr busy journey. Was in floods two hours into the trip.

Date of experience: November 2018
Thank ailish m
Reviewed 1 November 2018

We decided not to rent a car this trip, but instead took the bus from Madrid to Granada. First of all, I can highly recommend BUSBUD. This is a fairly new website that is a clearinghouse for bus services all over the world. Take a...More

Date of experience: October 2018
1  Thank beachgirlamy
Reviewed 24 October 2018

My friends and me wanted to go to Portugal the last bank holidays, but the prices of the flights were very expensive. We took ALSA to get to Lisboa and Oporto from Madrid! The journey was great and comfortable. We chose them because of their...More

Date of experience: October 2018
Thank XaviLuna
Reviewed 20 October 2018

Alsa driver drove right past a group of us waiting at a bus stop. It was the last bus of the day, in a remote town, and were stranded overnight. 'Customer service' was clueless, gave us contradicting information several times, and has yet to return...More

Date of experience: October 2018
1  Thank stroodelman
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Questions & Answers
Ask a question
24 September 2018|
Response from ALSA_autobuses | Property representative |
Hello, we don't do Seville-Madrid, its another coach companys' route. Regards.
Google Translation
23 September 2018|
AnswerShow all 3 answers
Response from ALSA_autobuses | Property representative |
Thank you all for your comments, hope we can see you on board again soon. Regards.
Google Translation
10 August 2018|
AnswerShow all 2 answers
Response from ALSA_autobuses | Property representative |
Hello jacknjill, where exactly would you like to travel to? Regards
Google Translation