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Review Highlights
Worst service ever

The bus was late and despite the fact I had purchased a ticket for me and my bike, when the bus... read more

Reviewed 1 week ago
Sebastian C
via mobile
All on time, credit card payment issues

We were travelling from Malaga to Almeria, everything was perfectly on time. The issue is, the... read more

Reviewed 2 weeks ago
Barbara S
Krakow, Poland
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Traveller Overview
  • Excellent18%
  • Very good13%
  • Average8%
  • Poor14%
  • Terrible47%
Travellers talk about
“bus driver”(3 reviews)
“seat numbers”(2 reviews)
“min break”(2 reviews)
Suggested duration: < 1 hour
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28037 Madrid, Spain
+34 902 42 22 42
Top Selling Tours & Activities in and around Madrid
from US$76.30
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from US$14.70
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from US$79.90
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Reviews (348)
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1 - 10 of 95 reviews
Reviewed 1 week ago via mobile

The bus was late and despite the fact I had purchased a ticket for me and my bike, when the bus arrived, the driver refused to take the bike because it wasn’t packed. The luggage compartment was 3/4 empty so I’ve waited for the last...More

3  Thank Sebastian C
Reviewed 2 weeks ago

We were travelling from Malaga to Almeria, everything was perfectly on time. The issue is, the company's customer service line is unreachable from abroad. Luckily the staff were responding to e-mails. I personally had difficulties paying online by credit card, it was processing the payment...More

Thank Barbara S
Reviewed 3 weeks ago via mobile

Waay too expensive! No wifi! No chargers! Dirty toilet! Alsa is the worst bus company ever. Too bad that it is the only one available in Spain.

1  Thank Voyage762700
Reviewed 3 weeks ago via mobile

Barcelona to Madrid Malaga to Barcelona 1. The online payment was not working (tried thice on separate days) so had to physically go to the station to purchase a ticket, by which I missed the bus/time I wanted to travel. 2. There is no security/...More

1  Thank Adesina_AA
Reviewed 4 weeks ago

Faro (Portugal) to Seville (Spain) route, 2 adults, one way. Online booking meant having to print ticket - which isn't easy when travelling. Managed that. Tried calling ALSA's main help line several times over a couple of days - no pick up. Eventually tried Facebook...More

1  Thank Allan W
Reviewed 4 weeks ago

Queued to buy my ticket to Valladolid from Madrid Barajas airport in T4 - the queue was UNBELIEVABLY long, and there was only one girl at the desk. I felt quite sorry for her until it was my turn. She charged me the correct amount...More

Thank MBGreatBritain
Reviewed 10 September 2018 via mobile

Took the bus from Madrid to Granada,and from Granada to Córdoba,the busses extremely clean,comfortable and on time.There is wifi service and cell phones chargeing-some busses they have USB outlets others you need The European adaptor to charge the cell phone.There is a space for luggage.the...More

1  Thank Autosmarto
Reviewed 7 September 2018

I think is the best BUS company of the world. At least the best REAL company (It doesnt count if is a Emirates, Saudy princeps only golden wheels company) It is ashame that there are no more ALSA SUPRAS (which they include extraconfort seats and...More

Thank Francho M
Reviewed 2 September 2018

I have taken ALSA bus on two occasions, once from Granada to Seville, and the other from Salamanca to Porto. While I was deciding on the trip, I read lots of mixed reviews in TA. I was little skeptical, but as I had no better...More

2  Thank Basav_Roychoudhury
Reviewed 2 September 2018 via mobile

Alsa bus is waiting for 2hours for someone that has a connection. While a full bus is waiting for one. NEVER again take alsa. The worst bus company in europe. I should take flexibus instead or eurolines.

Thank Sergio Correia d
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Questions & Answers
Ask a question
24 September 2018|
Response from ALSA_autobuses | Property representative |
Hello, we don't do Seville-Madrid, its another coach companys' route. Regards.
Google Translation
23 September 2018|
AnswerShow all 3 answers
Response from ALSA_autobuses | Property representative |
Thank you all for your comments, hope we can see you on board again soon. Regards.
Google Translation
10 August 2018|
AnswerShow all 2 answers
Response from ALSA_autobuses | Property representative |
Hello jacknjill, where exactly would you like to travel to? Regards
Google Translation