Time of year
Tina M wrote a review May 2018
If you’re not in a rush and you need a basic procedure, this place is ok. I didn’t find the staff as friendly as they said in the reviews, and the woman I had was clearly in a rush leaving me with some minor cuts along the nails and the shape was not done well (they’re all uneven and the most square I’ve ever seen). There is one woman who answers the phone and she also does nails, therefore, every time the phone rang or a customer walked in I had to sit (totaling a half hour) waiting for her to continue. This is not how to treat any client. If you just need something super basic and you don’t have another option, this place is fine, but my uneven nail job and waiting every time the phone rang cost me €38, so the quality-price ratio isn’t so great. …
Date of experience: May 2018
Response from 959patricia, Propietario at Nenha
Responded 30 May 2018
Dear Tina, I am very sorry to read you but I thank you for your review after all. It has been a good help for us, as well as a way of improvement. It seems you visited us in the busiest day of the week and our manager was exceptionally off that day for medical reasons. I sincerely apologize, this is not an excuse and believe me, this is not the image we want to give to our customers. For all of that we thank you, we are doing our best to avoid this kind of disagreements might happen again. We are sincerely sorry, we would very happy to welcome you again in order to give you our best service, so, let us know if you are again in Madrid.
larsenulla wrote a review Sep 2017
Odense, Denmark1 contribution
Just happened to drop by... was welcomed by a friendly and competent staff, a super pleasant experience and came out with beautyful feet.... Sorry, I wasn t able to do this i spanish.
Date of experience: August 2017
Tay118 wrote a review Nov 2015
Madrid, Spain1 contribution1 helpful vote
I get gel nail extensions quite a lot and this has been the best. Maria was so efficient it took half the usual time to do and each nail was the perfect shape, even better, there is even a 7 day guarantee if one of them chips! Really friendly staff, even with a language barrier! Definitely recommend getting your nails done here!…
Date of experience: November 2015
Liz C wrote a review Aug 2015
Lexington, Kentucky13 contributions1 helpful vote
Had the best pedicure of my life here! I didn't have an appointment but they were still kind enough to squeeze me in. Staff helped me pick out the perfect color, and did such a great job on my feet. They really took their time to do the job right. The facility is beautiful, the staff are great, and I just can't recommend this place highly enough…
Date of experience: August 2015
Akela wrote a review Jul 2015
7 contributions4 helpful votes
Very clean, excellent customer service, affordable prices, some of the beautitians speak other languages.Definitely going back.
Date of experience: July 2015