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Hammam Al Andalus Madrid

1,176 Reviews

Hammam Al Andalus Madrid

1,176 Reviews
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C/ Atocha 14, 28012 Madrid Spain
Getting there
Vodafone SolMadrid Metro2 min
Tirso de MolinaMadrid Metro3 min
Get to know the area
Toledo and Segovia Tour with Alcazar Entrance from Madrid
Day Trips

Toledo and Segovia Tour with Alcazar Entrance from Madrid

1,016 reviews
Visiting both Toledo and Segovia in a day from Madrid is near impossible without a car rental and some serious time management. On this trip, you get to see both cities as a guide charts their history, minus the stress of organizing transport. Plus, you’re certain of seeing the key sights, including Toledo’s Primada Cathedral, and Segovia’s Roman aqueduct and Alcazar. Ideal if you’re pressed for time and want a day out of Madrid.
US$75.00 per adult
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Renita wrote a review Dec 2020
Madrid, Spain3 contributions1 helpful vote
I delayed posting this review, to give the management an opportunity to address my feedback... But after emailing to them on the 8th December and 20 days later... No acknowledgement... I see it fit to share publicly our experience... On Sunday 6th December @20:00, I made a reservation for two people for Midra 60... This was an anniversary celebration gift for my husband and I... On receipt of the reservation email, it informed us to be at reception at 19:30 for dress room formalities... AT NO POINT was it stipulated that the appointment starts at 19:30... On walking in... The lady said our treatment starts now 19:35 and showed us to the changing rooms... There were delays in the changing rooms... From access to the toilet and time to change into our bathing costumes, taking us about 10 minutes to get out... I AM NOT IN AGREEMENT WITH THE THERAPY starting the moment we walk pass the curtains but instead on arrival at the actual hammam or at 20:00 as indicated from the reservation made... Further to that the website advises hammam bath 45 min, FOLLOWED By body scrub, foam and massage... Mint tea included... The head Therapist or host dressed in white, did not even tell us the formalities of which or what treatments would be happening and what time... She lacked in communicating clearly and showing us the facility services and how the pools work or if we were even first time visitors... She simply indicated to go downstairs, after exiting the change rooms. On arriving downstairs, we enter into the pools, barely 5 minutes in when the massage therapists come to look for us saying we are suppose to be with them... No one explained this to us... So we were under the assumption we had 45 min in the pools... From this moment on everyone was in a rush... Also it makes no sense to have a body scrub, foam wash and oil massage and then enter the hammam pools... entering into them with the body oils... Where is the hygiene in this... And the point to wash off the oil and then open up pores again... With all of this being said... We went along despite sharing our objections and confusion from what is outlined in the website with the massage therapists... And we were simply hoping that this doesn't dip into the time in the pools later... But of course it did... As we only got 20 minutes in the pools later... Before being summoned by the head lady... And after sharing with her that it can't be time up... She argued that it is what it is... from the starts at 19:35 and now it was 21:05... And we can take it up with them upstairs... She exercised NO CUSTOMER CENTRICITY...  The hammam experience can be much more enjoyable... If you take into account the pitfalls of our experience... The massage therapists were amazing... And the pools and setting look amazing too... But the head lady... Should be sent on a workshop to speak with people better and communicate clearly with everyone on what to expect... She should've also pointed out where to have the famous mint tea... As we had none... And the time of 90 minutes should kick in when we enter the hammam... Also there should be clocks around so we can see the time in and across each activity... Or wrist bands to track entry into the hammam showing time and across each treatment... I share with you my feedback in the hope that you will make changes for future clients to have a better experience... This post was emailed directly to the complaints department and NO ONE contacted us in this regard... This shows and tells me that even the management lacks in customer centricity... Extremely disappointed in the lack of accountability by the management...
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Response from Hammam Al Andal... M, Guest Relations Manager at Hammam Al Andalus Madrid
Responded 4 Jan 2021
Dear Renita, As we have talked on the phone on the 28th December, we apologize again for the delay on getting back to you. We are sorry we didnt get your review per e mail. We apreciate your comment and take note of your considerations. We are truly sorry you couldnt have a great Hammam experience. Thank you for letting us know. Regards
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Paul - Bianca wrote a review Feb 2020
Madrid, Spain6 contributions11 helpful votes
Price/quality does not match. It is a tourist thing. The steam room wasn’t functioning at the start so the skin wasn’t prepared for the scrub, the scrub room was cold, Massage was done with a plastic glove, never seen that before. So you can imagine our disappointment
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Date of experience: February 2020
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Response from Hammam Al Andal... M, Guest Relations Manager at Hammam Al Andalus Madrid
Responded 7 Mar 2020
Dear guest, we regret to read that the experience wasn't up to your expectations. We inform our Manager about your comments to let her to take them into account. Best regards
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alopius wrote a review Feb 2020
Lanzarote, Spain5 contributions1 helpful vote
The hot baths are fantastic and the service is 1st rate, I had a 30 min massage which was so relaxing.
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Date of experience: February 2020
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Response from Hammam Al Andal... M, Guest Relations Manager at Hammam Al Andalus Madrid
Responded 7 Mar 2020
Dear Alopius, we are glad to read that you had a good experience with us. All our staff work regarding to provide our guests the best service. We hope to see you again soon. Best regards
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davidhX7409ZP wrote a review Feb 2020
Madrid, Spain13 contributions7 helpful votes
This is a very unique experience and I loved it. The baths and sauna are not over populated and you feel not having to fight for room. A word of caution, the cold plunge bath takes your breath away lol. But it optional. I found the lighting and music so relaxing and sets a very calm mood. The mint tea that’s offered is very nice too. I recommend this as a calming effect and thorough relaxing time.
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Date of experience: January 2020
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Response from Hammam Al Andal... M, Guest Relations Manager at Hammam Al Andalus Madrid
Responded 17 Feb 2020
Dear davidhX7409ZP, we would like to thank you for taking your time leaving us your wonderful review about your experience with us. As you well said our lighting, music, environment and also our mint tea help you get a really relaxing and calming mood. In addition to our cold plunge bath (as you said, it could take your breath away), we also have a warm and hot plunge baths and a steam room. We really hope to see you again soon enjoying a new relaxing experience. Best regards.
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happypam13 wrote a review Feb 2020
Seattle, Washington98 contributions13 helpful votes
Spent our final morning in Madrid here. Nice way to relax and unwind after a few days of fun and before our flight. There are 3 pools- cold, warm and very warm. And a steam room. We added a 15 minute massage which they come find you. The tea is excellent and you can enjoy it through the hours you are relaxing. Everyone was super nice. The only negative is the locker room is like a sauna. Getting ready after is a sweaty mess. They have all the necessary items you need- shower, bags for bathing suits, lotion, hair dryer, straight iron, and more.
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Date of experience: January 2020
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Response from Hammam Al Andal... M, Guest Relations Manager at Hammam Al Andalus Madrid
Responded 4 Feb 2020
Dear Happypam13, we would like to thank you for taking your time leaving us your wonderful review about your experience with us. As you well said, we have three plung baths with different temperatures (hot, warm and cold), a steam room and a relaxing room where you could taste our delicious mint tea. We also have relaxing and soft scrubbing massage services that you could reserve. We are working to have in the future more confortable locker room and on the line with the rest of our facilities. We also think that enjoying our Hammam is the best way to finish your trip to Madrid. We really hope to see you again soon. Best regards.
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