We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
Poor Customer Service

The company accused us of damaging a piece of equipment on board the yacht. We reported a faulty... read more

Reviewed 19 September 2015
cfeb123
,
Oxford
Avoid at all costs!!!

Dangerously faulty equipment. They took no responsibility for it and charged us for major repairs... read more

Reviewed 6 June 2017
karynhelen
,
Fairfield, California
via mobile
Read all 9 reviews
6
All photos (6)
Full view
Traveller Overview
  • Excellent45%
  • Very good11%
  • Average11%
  • Poor11%
  • Terrible22%
6 Jun 2017
“Avoid at all costs!!!”
16 Jun 2016
“Yuriy”
About
Local Weather
Powered by Weather Underground
28°
17°
Jul
28°
17°
Aug
25°
15°
Sep
Contact
Plaza de San Pedro, n 1, 07012 Palma de Mallorca, Majorca, Spain
Reviews (9)
Filter reviews
3 results
Traveller rating
0
0
1
0
2
Traveller type
Time of year
LanguageEnglish
More languages
0
0
1
0
2
See what travellers are saying:
FilterEnglish
Updating list...
Reviewed 6 June 2017 via mobile

Dangerously faulty equipment. They took no responsibility for it and charged us for major repairs that were not our fault or avoidable. Horrible customer service, dishonest. Bad bad bad!!! Stay away!!!!More

2  Thank karynhelen
Management response:Responded 6 July 2017

Hello, thanks for your opinion. Thank you for inform about the things were broken without have been broken by you. The boat for sure was delivery in good conditions, we always make a techical check in thay youi have to sign and if something it's...More

Reviewed 17 June 2016 via mobile

Very bed experience with that company. If you get problems with the yacht you wouldn't get any help or assistance by solving problems. Totally non professional. Avoid them if you want enjoy your vacation.More

3  Thank 2,505,931
Management response:Responded 6 July 2017

Hello Yuriy. Thanks for your opinion. Thank you for inform about the problems you had in order to give you a reply. I think you are the client who took the Lagoon 400S2 leaving the boat without any person on board. The boat was stranded...More

Reviewed 19 September 2015

The company accused us of damaging a piece of equipment on board the yacht. We reported a faulty autopilot at the start of the week's yacht charter. The mechanic came to fix it and couldn't, so we agreed that we would switch it off. When...More

1  Thank cfeb123
Management response:Responded 6 July 2017

Thank you for your opinion. We never make a charge if the breakage is not responsibility of the client.

Questions & Answers
Get quick answers from Cruesa staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines