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Review Highlights
I arrived unprepared. No worry

I made a last minute decision to travel to Bilbao. I had done no real research on the city other... read more

Reviewed 3 days ago
New York City, New York
Place to start Bilbao for information

If you do not have a guide this is a good place to start. Get information of local sites especially... read more

Reviewed 1 week ago
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Traveller Overview
  • Excellent65%
  • Very good26%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“tourist office”(15 reviews)
“bus and train”(2 reviews)
“free map”(2 reviews)
Suggested duration: < 1 hour
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Plaza Biribila 1, 48001 Bilbao, Spain
+34 944 79 57 60
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All reviews tourist office bus and train free map information centre english speakers walking tour basque country old town leaflet ticketing worldwide headphones spanish space euro guggenheim
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1 - 10 of 74 reviews
Reviewed 3 days ago

I made a last minute decision to travel to Bilbao. I had done no real research on the city other than talking with friends about the Guggenheim. Stepping off the bus I had no idea how to find my hotel or what to expect for...More

Thank jacksbud
Reviewed 1 week ago

If you do not have a guide this is a good place to start. Get information of local sites especially the old city and the Guggenheim. With a local map and advice you can walk tour the old city or get info on guided tours...More

Thank correaalberto
Reviewed 3 weeks ago

You start by taking a number from an automated kiosk and you end by taking one or both of the free walking tours which come with headsets so you can easily hear and move around the guide. We got maps, suggestions, metro directions to the...More

Thank julijoyeux
Reviewed 4 weeks ago

It was difficult to get information if you're not speaking Spanish. It was just fortunate that when we got here, we had someone translate for us. We did get great information from them.

Thank remicharlene
Reviewed 10 October 2018

went in here twice and both times staff extremely helpful and informative about all the places we wanted to see.

Thank Andrew D
Reviewed 3 October 2018

Personnel working at this Tourist Information Office are just plain rude as if tourists would walk in just to bother them. Worst Tourist Information Office in Spain. I think this is one of the reasons we did not like Bilbao

Thank muchachona
Reviewed 1 October 2018

If you don't speak Spanish - or, like me, your Spanish is only up to ordering food & drink, don't bother. It's a really complicated system to get to speak to an advisor - there are no leaflets, just screens (only in Spanish.) If you...More

1  Thank RuthieMead
Reviewed 22 September 2018

When we arrived to the tourism office there were 3 members of staff, one of them was busy with somebody, the other 2 saw us but they made us wait for no apparent reason. Eventually we asked how to go to San Sebastian, the tourism...More

1  Thank Olga G
Reviewed 17 September 2018

Most likely the staff will not be as knowledgeable as you want but they have all the literature you need and will be happy to offer you lots of brochures that are really helpful.

1  Thank 307,068,304
Reviewed 28 August 2018

They are very helpful in there and they speak good english so no problem being understood. Definitely worth using as you can purchase your ticket for the train/bus/tram system there and also get a map and find out what is going on at the time...More

1  Thank Anne B
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Questions & Answers
Ask a question
25 June 2018|
AnswerShow all 2 answers
Response from Rose O | Reviewed this property |
Check programing in Arriaga and Euskalduna Theatre, they do this kind of things!
21 May 2018|
AnswerShow all 2 answers
Response from Padraig L | Reviewed this property |
Bilbao taxis are generally reliable. It be worth checking with the hotel to make sure that there is a driver or get them to make the taxi booking with a firm confirmation.