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Review Highlights
Very helpful

Staff here were very helpful. Bought a travel pass and took their two guided tours for free. Both... read more

Reviewed 6 days ago
Meksterr
,
Manchester, United Kingdom
Very helpful office

Free city map. Lots of good advice. Helped us to find a supermarket and explained how the buses... read more

Reviewed 4 weeks ago
Howarth S
,
Worcestershire, United Kingdom
Read all 291 reviews
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Traveller Overview
  • Excellent64%
  • Very good27%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“tourist office”(16 reviews)
“free map”(2 reviews)
About
Suggested duration: < 1 hour
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Contact
Plaza Biribila 1, 48001 Bilbao, Spain
Website
+34 944 79 57 60
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1 - 10 of 78 reviews
Reviewed 6 days ago

Staff here were very helpful. Bought a travel pass and took their two guided tours for free. Both were excellent.

Date of experience: December 2018
Thank Meksterr
Reviewed 4 weeks ago

Free city map. Lots of good advice. Helped us to find a supermarket and explained how the buses worked. Patient with us when we returned a second time with more questions!

Date of experience: December 2018
Thank Howarth S
Reviewed 4 weeks ago

Nice spot just outside the Guggenheim that has local maps and tips on things to see and do. Definitely a nice first stop after parking.

Date of experience: December 2018
Thank R8der
Reviewed 4 weeks ago

I ventured into the Bilbao tourist office recently and found loads of computerized assistance. It did occur to me that all that technology was not very well integrated into a personal touch. There were staff members but they did not seem bothered with our plight....More

Date of experience: December 2018
Thank David S
Reviewed 14 November 2018

I made a last minute decision to travel to Bilbao. I had done no real research on the city other than talking with friends about the Guggenheim. Stepping off the bus I had no idea how to find my hotel or what to expect for...More

Date of experience: May 2018
Thank jacksbud
Reviewed 5 November 2018

If you do not have a guide this is a good place to start. Get information of local sites especially the old city and the Guggenheim. With a local map and advice you can walk tour the old city or get info on guided tours...More

Date of experience: October 2018
Thank correaalberto
Reviewed 22 October 2018

You start by taking a number from an automated kiosk and you end by taking one or both of the free walking tours which come with headsets so you can easily hear and move around the guide. We got maps, suggestions, metro directions to the...More

Date of experience: October 2018
Thank julijoyeux
Reviewed 17 October 2018

It was difficult to get information if you're not speaking Spanish. It was just fortunate that when we got here, we had someone translate for us. We did get great information from them.

Date of experience: December 2017
Thank remicharlene
Reviewed 10 October 2018

went in here twice and both times staff extremely helpful and informative about all the places we wanted to see.

Date of experience: October 2018
Thank Andrew D
Reviewed 3 October 2018

Personnel working at this Tourist Information Office are just plain rude as if tourists would walk in just to bother them. Worst Tourist Information Office in Spain. I think this is one of the reasons we did not like Bilbao

Date of experience: September 2018
Thank muchachona
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Questions & Answers
Ask a question
Shessie
25 June 2018|
AnswerShow all 2 answers
Response from roseo61 | Reviewed this property |
Check programing in Arriaga and Euskalduna Theatre, they do this kind of things!
1
Vote
casa103
21 May 2018|
AnswerShow all 2 answers
Response from Padraig L | Reviewed this property |
Bilbao taxis are generally reliable. It be worth checking with the hotel to make sure that there is a driver or get them to make the taxi booking with a firm confirmation.
0
Votes