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Birmingham New Street Railway Station

New Street Station New Street, Birmingham B2 4QA, England
+44 345 711 4141
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Review Highlights
Nice station. Not very clear where you are in relation to exits/entrances or what the Colour Coded zones are for....

Nice station. However, the signage is a bit chaotic and it is difficult to know which exit to take... read more

Reviewed yesterday
Rossco J
,
Ludlow, United Kingdom
Transit

Changing through via London Midland Liverpool bound; an eye full Amazing architecture for all... read more

Reviewed 2 days ago
A TripAdvisor Member
via mobile
Read all 1,248 reviews
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Overview
  • Excellent51%
  • Very good32%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“john lewis” (71 reviews)
“great station” (35 reviews)
“lots of shops” (49 reviews)
LOCATION
New Street Station New Street, Birmingham B2 4QA, England
CONTACT
Website
+44 345 711 4141
Write a ReviewReviews (1,248)
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All reviews
"john lewis"
in 71 reviews
"great station"
in 35 reviews
"lots of shops"
in 49 reviews
"grand central"
in 39 reviews
"clean station"
in 14 reviews
"large station"
in 12 reviews
"shopping centre"
in 57 reviews
"vast improvement"
in 12 reviews
"information boards"
in 25 reviews
"natural light"
in 13 reviews
"bull ring"
in 37 reviews
"food outlets"
in 26 reviews
"helpful staff"
in 31 reviews
"platform"
in 309 reviews
"concourse"
in 78 reviews
"transformation"
in 58 reviews
"signage"
in 64 reviews
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1 - 10 of 1,181 reviews

Reviewed yesterday

Nice station. However, the signage is a bit chaotic and it is difficult to know which exit to take as to where you will land outside. There are colour-coded lounge areas but it is not clear at all what the different colours are for. At...More

Thank Rossco J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
133
Reviewed 2 days ago via mobile

Changing through via London Midland Liverpool bound; an eye full Amazing architecture for all passengers and commuters to enjoy

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago

Good and varied shops, including some I'd never seem before. Plenty of eating places, it's clean and tidy but a bit confusing for the 1st time we went in, better the next time. Our trains were on time too.

Thank Margaret G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 days ago

It is very clean and tidy wide variety of shops and restaurants, plenty to choose from it is very spacious and easy to find your way around

Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago

I frequently need to change trains here and every time it is a frustrating and stressful experience. There are very few departure boards which necessitates a walk along the length of the main walkway trailing luggage. Meeting someone there this weekend I was unable to...More

Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago

Left an item on the train. Wasted 2-3 hours following the process, the calls simply route you in a circle and then tell you to download the buggy app to register your item. Basically, if you lose an item, don't think about trying to retrieve...More

Thank Propane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Every aspect of Grand Central is excellent. The only criticism is platform 12 because when the cross country diesel train is on 11, it sits there for quite a while with its engine running filling 12 with coughing fumes.

Thank DerekKyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

a great layout but can be a littl confusing outside the main concourse as say if you wish to go the toilet there could be one signposted and be 50 yds in front of you - but if you not travelling from them platforms then...More

Thank j2tatum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
54
Reviewed 1 week ago via mobile

We were in plenty of time to get our train 4.30 Virgin train to Euston. On the platform we trundled down to find coach k. It didn’t exist. No one to guide us but other passengers. We trundled to the other end to find a...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

The moral of the story at this station is don’t believe their delayed notices, our train showed no time for departure, Trainline had an estimated time of a 20 minute delay, yet it left, without us, 2 minutes late. We thought we had plenty of...More

Thank BarryTC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
BainsM28
5 October 2017|
AnswerShow all 2 answers
Response from Steve B | Reviewed this property |
It's got good signage so decide before hand where you want to meet and head for it ie New street exit . Plenty of coffee shops just outside . Nice station !
0
Votes
lesandmarina
30 August 2017|
AnswerShow all 4 answers
Response from Escutcheon | Reviewed this property |
It all depends on how long you have and how much luggage you have to trundle around - even though a lot is now pedestrianized. The Bull Ring and the shops are close by but if you have time go up towards the Town Hall... More
0
Votes
Annie1904
1 May 2015|
AnswerShow all 3 answers
Response from Escutcheon | Reviewed this property |
Just picked this up!!! It's all on the flat via the concourse.
0
Votes