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Riverside Hub

Closed Now: 9:30 AM - 6:00 PM
Open today: 9:30 AM - 6:00 PM
Review Highlights
Brilliant fun, fantastic food.

We used to be weekly visitors before my children started school, unfortunately it’s a bit more... read more

Reviewed 18 October 2018
Carlau
,
uk
via mobile
Great fun but not great for dairy allergies

We visit here a lot as the activities are fantastic and it’s clean! The staff are friendly and... read more

Reviewed 17 October 2018
Nicola C
,
Northampton, United Kingdom
via mobile
Read all 323 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent62%
  • Very good22%
  • Average10%
  • Poor1%
  • Terrible5%
Travellers talk about
“go karts”(33 reviews)
“sensory room”(26 reviews)
“soft play”(37 reviews)
About
There's fun for the whole family at the Hub. For babies there is a dedicated under 2's area, as well as a separate baby sensory room. Toddlers have their very own specially designed toddler village, set apart from the larger children. Over 5's can...more
Closed Now
Hours Today: 9:30 AM - 6:00 PM
See all hours
Suggested duration: 2-3 hours
Contact
7 Carousel Way | Riverside Park, Northampton, Northampton NN3 9HG, England
Website
+44 1604 403003
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Reviews (323)
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194
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LanguageEnglish
194
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33
5
17
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All reviews go karts sensory room soft play play centre laser tag climbing wall reindeer food christmas experience all ages toddler area santa experience electric cars play frame pottery painting adult entry party host magical experience
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21 - 30 of 323 reviews
Reviewed 27 October 2018 via mobile

As a family we love the Hub and have visited lots of times in the past, the choice of activities is great and we always have a brilliant time - my eldest son has spent two of his birthday’s there. However we have been left...More

Date of experience: October 2018
1  Thank AMM1985
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 6 November 2018

Thank you for reviewing your recent visit to Riverside Hub. I am sorry that your visit did not meet your usual expectations. We have an excellent reputation for cleanliness at Riverside Hub. This is achieved through the consistent hard work of our team, who are...More

Reviewed 26 October 2018 via mobile

I have been queueing tobget food for nearly half an hour .... leaving my children sat alone wanting to play ( single parent). I have to leave them looking after my table as there it’s a survival of the forest mentality when it comes to...More

Date of experience: October 2018
Thank Paul S
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 6 November 2018

Thank you for reviewing your visit to Riverside Hub Paul. We can get very busy on rainy days sometimes. On our busiest days our 2.5 hour play session ensures everyone who wants to visit can visit. In summer you can stay for as long as...More

Reviewed 26 October 2018 via mobile

Tables littered with plates and cups for almost an hour and still not cleared away! My husband also cut his finger in the play area on a screw sticking out while looking after our granddaughter. Reported it and nothing was done. Paid almost £18 to...More

Date of experience: October 2018
Thank Zoe N
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 6 November 2018

Thank you for reviewing your recent visit. I am sorry to hear that your experience was a disappointment. We do work very hard on all aspects of our customer service here at Riverside Hub. The issue you mentioned regarding your husbands finger was quickly addressed....More

Reviewed 18 October 2018 via mobile

We used to be weekly visitors before my children started school, unfortunately it’s a bit more difficult to visit as often now. However, we visited the hub at the weekend, so much had changed since our last visit. There always seems to be something new...More

Date of experience: October 2018
Thank Carlau
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 18 October 2018

Thank you for such a lovely review. It is great to read that your children love the place, and that you found the food and drinks to be delicious and extremely good value. As a business, we would rather charge a fair price to encourage...More

Reviewed 17 October 2018 via mobile

We visit here a lot as the activities are fantastic and it’s clean! The staff are friendly and helpful. Facilities are maintained well and updated regularly and there is often seasonal events for example for Halloween. My only criticism is that it doesn’t cater well...More

Date of experience: October 2018
Thank Nicola C
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 18 October 2018

Thank you for your review Nicola, it's nice to read that you find the activities here to be fantastic. Whilst we stock soya, oat milk and coconut milk, we do get very few requests for non-dairy butter to be honest. We do have a policy...More

Reviewed 15 September 2018 via mobile

The Hub used to be amazing! Always spotless and well looked after. However I've been a few times lately and the standards are clearly falling. Several times adults and children are ignoring basic hygiene rules such as no eating/ drinking in the play area and...More

Date of experience: September 2018
2  Thank adriana m
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 17 September 2018

Thank you for your review Adriana. Cleanliness is the second most important part of Riverside Hub - after safety. We have a team of cleaners who are often working into the small hours each morning to thoroughly keep the area clean and tidy. We do...More

Reviewed 10 September 2018

Been here a few times, most recently last weekend for a kids birthday party. Its a huge indoor play area, with loads and loads of activities to keep kids entertained. We could litterally let them loose and off they went. Massive softplay/climb area in which...More

Date of experience: September 2018
Thank jackinbox99
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 11 September 2018

Thank you very much for posting such a well-detailed and thoughtful review. Here at the Hub we are fully dedicated to our motto of 'Providing great days out for families, and the very best birthday parties'. It gives us a lot of pleasure when we...More

Reviewed 5 September 2018 via mobile

With an ever changing landscape this really is the ultimate soft play centre for children of all ages. The team really go above and beyond to create something special for everyone who visits. The management team are often seen and always on hand to answer...More

Date of experience: September 2018
Thank Vacationer667940
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 6 September 2018

Thank you for your very kind words Charmaine. As you have noticed, we are not your typical indoor play centre, the level of investment we keep on ploughing into the business is unprecedented in this type of industry. We never wanted to create 22 of...More

Reviewed 3 September 2018 via mobile

Every time were in Northampton we come here we absolutely love it. Not only is there a big play area for the bigger kids there is also a big area for smaller kids which in most of the other play centres we have been to...More

Date of experience: August 2018
Thank tntae
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 4 September 2018

Thank you for taking the time out to review Riverside Hub. It's very pleasing to read that you are having such a good time at the Hub. We do pride ourselves on having lots to do for the whole family. I do hope you can...More

Reviewed 2 September 2018 via mobile

We regularly travel nearly an hour to get to the hub. We haven’t been anywhere that compares. The laser quest alone (which is included in the price) is worth the trip! The staff are great and all clearly enjoy working there!! Well worth a visit!More

Date of experience: July 2018
Thank Sadie K
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 6 September 2018

Thank you for such a lovely review Sadie. We have lots of great new fun play features coming soon which I hope your family will enjoy. Thanks for taking the trouble to drive over to us, we look forward to welcoming you back again soon....More

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Questions & Answers
Ask a question
Sansha G
30 September 2018|
AnswerShow all 2 answers
Response from Ellis P | Property representative |
Yes, we can warm food by microwave (or drinks by sitting them in a jug of hot water). Just ask at the cafe servery.
0
Votes
stoptheworld13
12 June 2018|
AnswerShow all 3 answers
Response from Ellis P | Property representative |
Our parking is free at Riverside Hub
1
Vote
jrayfield21
25 April 2017|
AnswerShow all 5 answers
Response from Ellis P | Property representative |
Good question. For a 13 year old I would suggest that Laser Invasion, our new laser tag arena would be ideal. Included within your admission fee you and your kids can play as many games of laser tag as you like for no extra... More
1
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