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Review Highlights
Worst service ever

We were waiting in line for one hour and when we get our turn the guy says that he is only... read more

Reviewed 1 week ago
andreamejiac
,
Madrid, Spain
via mobile
Do not use this service

On 17th August family and I landed at Ciampino airport, Rome. We were scheduled to land at 8.30pm... read more

Reviewed 4 September 2018
Veronica G
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43
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Traveller Overview
  • Excellent17%
  • Very good5%
  • Average2%
  • Poor3%
  • Terrible73%
30 Apr 2018
“Worst behaviour ever!”
1 week ago
“Worst service ever”
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1 - 10 of 511 reviews
Reviewed 1 week ago via mobile

We were waiting in line for one hour and when we get our turn the guy says that he is only accepting online tickets not the ones bought at the counter?! And he told me to do the line again super rudely shouting to me...More

Date of experience: December 2018
Thank andreamejiac
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 1 week ago

Hello, thanks for bringing this situation at the centre of our attention. We are sorry that you had a disappointing experience, please send an e-mail at customerservices@terravision.eu providing all details about the event. In this way the appropriate department will be able to carry out...More

Reviewed 4 September 2018

On 17th August family and I landed at Ciampino airport, Rome. We were scheduled to land at 8.30pm. We had a small delay so landed at 9pm. We rushed to get our bags to be at our terravision bus at 9.30. We got to the...More

Date of experience: August 2018
Thank Veronica G
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Hi Veronica, we are extremely sorry to hear about your negative experience, but in order to board our buses it is necessary to reach the bus stop with the due advance. In these circumstances our staff is not allowed to delay the bus departure time,...More

Reviewed 1 September 2018

This is a really great service for getting from Bergamo airport to central Milan and excellent value for money too. The coach was easy to find when we came out of the airport and our bags were loaded for us. The drive into the city...More

Date of experience: August 2018
Thank Julie S
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Thanks Julie for sharing your positive feedback within our community, it is really important for us! We are thankful that you have chosen Terravision for your journeys and hope you will come again and again on board our buses. Warm regards, Terravision Staff

Reviewed 30 August 2018

Booking process was very easy. Booked for a time to tie with our flights in and out. We arrived early for our flight back, but you are able to join any transfer(very handy),so we just jumped on the one that was leaving. Transfer time a...More

Date of experience: August 2018
Thank James P
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Dear James, thank you for choosing Terravision and taking the time to leave us such a beautiful review. Our passenger's satisfaction make us proud of our work! We hope to welcome you soon again on board our services. Warm regards, Terravision Staff

Reviewed 29 August 2018

The best way of travelling between Milano and the airports. Clean and comfortable bus, friendly staff.

Date of experience: August 2018
Thank Luís Miguel N
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Hello Luis, thanks for the wonderful review, that means a lot! Please come back soon on board our buses, we would love to have you as our guest again. Best regards, Terravision Staff

Reviewed 29 August 2018 via mobile

Much better than trains to be honest. It’s quite fast and reasonable price. They let you bord earlier or later than your scheduled time. Happy with what I paid for. Grazie!More

Date of experience: August 2018
Thank EliJ93
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Good morning! We are really thankful for your kind words and happy to hear that you have loved using our services. Our passenger's satisfaction is our top priority and makes us proud of our work! We look forward to see you again on board our...More

Reviewed 27 August 2018

Pretty convenient service to get to an airport. Buses are clean and comfortable and drivers are polite

Date of experience: August 2018
Thank Tmmeilleur
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 29 August 2018

Thanks a lot for your kind words, our passengers satisfaction makes us proud of our work! We would be pleased to have you as our guest again. Best regards, Terravision Staff

Reviewed 24 August 2018 via mobile

We booked in advance to go from bergamo airport to Milan central station and back for €9 return each. Transfer service was brilliant - Walter our driver on the way there was very helpful and directed us on to our hotel once we got to...More

Date of experience: August 2018
Thank Grace N
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Dear Grace, we are incredibly grateful that you took time out to leave us this nice review. Our dedicated staff always strive to deliver great experiences..they will be pleased to learn of your high praise! We look forward to see you again on board our...More

Reviewed 23 August 2018

We decided to pre-book with Terravision to transfer from Malpensa to Milan. The staff were really helpful and the bus left on times for both journeys. We were inadvertently waiting at the wrong bus stop at the station to catch the bus back and the...More

Date of experience: August 2018
Thank L1ndaSedd0n
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Hello Linda, thank you for taking the time to leave us this wonderful review! It is great to know that You loved using our services. We would be delighted to welcome you on board our buses in the near future. Warm regards, Terravision Staff

Reviewed 23 August 2018

I have booked four tickets with return with Terravision from Malpenza Airport to Milan center on the 14th August i have found the coach at the parking indicated and left to Milan center in time arriving 10 minutes before the time indicated more then this...More

Date of experience: August 2018
Thank Patrick d
Terravision_eu, Responsabile relazioni con la clientela at Terravision, responded to this reviewResponded 18 September 2018

Hi Patrick, thanks to you for choosing Terravision and sharing your kind words within our community, we really appreciate it! Our team always strive to deliver great experiences, therefore we are very glad to hear that you have loved our services. We hope to have...More

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Pimlico
Time spent in Pimlico is a slower-paced affair than
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Questions & Answers
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JonS3820
18 May 2018|
AnswerShow all 2 answers
Response from Terravision_eu | Property representative |
Dear Jon, I understood your problem, can you please sent an email to customerservices@terravision.eu. In the mail please give us all information: 1) a copy of your ticket 2) the name of the person and the date when the... More
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