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Review Highlights
Look for special offer packages

The hotel is easy to get to as is only a 5 minute walk from Shepherds Bush station. The welcome was... read more

Reviewed 1 week ago
London, United Kingdom
Only average spa day

We had the Head to Toe package (booked through an agent) & our treatments were relaxing but only... read more

Reviewed 1 week ago
London, United Kingdom
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Traveller Overview
  • Excellent33%
  • Very good16%
  • Average25%
  • Poor9%
  • Terrible17%
1 week ago
“Look for special offer packages”
1 week ago
“Only average spa day”
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Kensington House Richmond Way | K West Hotel & Spa, London W14 0AX, England
+44 20 8008 6600
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Reviews (75)
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1 - 10 of 70 reviews
Reviewed 5 days ago

I bought a spa voucher as a birthday present for my Mum. When we got round to using it - we were so disappointed. They had put far too much chlorine in the pool, which they then had to shut. So all the facilities that...More

Thank BethShaw26_
Reviewed 1 week ago

The hotel is easy to get to as is only a 5 minute walk from Shepherds Bush station. The welcome was nice from staff and they gave a good introduction to the spa. Getting there early meant I had the whole thing to myself for...More

Date of experience: November 2018
Thank katiedJ1465GM
Reviewed 1 week ago

We had the Head to Toe package (booked through an agent) & our treatments were relaxing but only average in comparison to others I have experienced elsewhere. The package was quite expensive but we did receive a lot for it. The variety of facilities at...More

Thank LexiAMH
Reviewed 3 weeks ago via mobile

Do not ever book a spa at this horrific hotel! I bought a stone massage for me and my husband- paid a total of £270 (which is totally unreasonable for a massage to start with!) . When we arrive after having travelled over 40 mins...More

Thank Sara S
Reviewed 4 weeks ago via mobile

Staying at the hotel for the weekend and visited the spa on the Friday. It was lovely and quiet. Towels/robes/flip flops provided. All the changing rooms and areas within the spa were lovely and clean. There is a steam room, sanitarium sauna and a snow...More

Date of experience: November 2018
Thank Sara8282
Reviewed 31 October 2018

I visited K West as part of a spa day. The spa facilities and staff were lovely, however, the hotel reception and bar staff were rude and unhelpful. The people behind the bar were more interested in talking amongst themselves instead of looking after the...More

Thank Samantha M
Reviewed 30 October 2018

Massage was average, waterbed massage was boring.. The SPA was brilliant excellent and clean services including a great hydropool with the snow paradise.. The afternoon tea was horrible. Service was super slow and someone even left without paying as the staff was soo slow, after...More

Thank ahmedgazi1
Reviewed 27 October 2018

Went for a spa day with my bestie and had a lovely time, staff very helpful and friendly and treatment very good. Would definately go back again. The facilities were good but I found the jacuzzi a bit too powerful and not that relaxing.

Review collected in partnership with this attraction
Thank NadsJAEverytime_
Reviewed 25 October 2018 via mobile

My partner treated me with a spa package for my 30th Birthday for a Maternity Masaage and facial treatment. Being 27 weeks pregnant I was expecting to feel much relaxed after the treatments. The place is beautiful and staff are very friendly . Unfortunately I...More

Thank SePi X
Reviewed 30 July 2018

I can only assume this was an exceptionally poor day at this spa as other reviews seem good. However the service was extremely disappointing. The treatment itself (facial) was okay but not great. We did arrive 3 minutes after our treatment start time due to...More

Date of experience: July 2018
Thank Eda88
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