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Review Highlights
Spa treat

Everybody at the spa was very helpful, loved the snow room. I would also recommend the afternoon... read more

Review collected in partnership with this attraction

Reviewed 12 April 2018
frankola75
Wonderful spa day!

I visited the spa on a Thursday afternoon with my mother, as I took her for a belated birthday... read more

Reviewed 8 June 2018
Thalitaaa1
,
London, United Kingdom
via mobile
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Traveller Overview
  • Excellent35%
  • Very good16%
  • Average22%
  • Poor9%
  • Terrible18%
12 Apr 2018
“Spa treat”
12 Mar 2018
“Manicure & Pedicure”
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Kensington House Richmond Way | K West Hotel & Spa, London W14 0AX, England
Website
+44 20 8008 6600
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Reviews (66)
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1 - 10 of 61 reviews
Reviewed 30 July 2018

I can only assume this was an exceptionally poor day at this spa as other reviews seem good. However the service was extremely disappointing. The treatment itself (facial) was okay but not great. We did arrive 3 minutes after our treatment start time due to...More

Thank Eda88
Reviewed 20 June 2018 via mobile

I visited with my daughter in late February, the reception staff were indifferent and service slow but we weren’t in a hurry so we let it go. The reason fir the poor review (and I don’t normally leave bad reviews) is that after the pedicure...More

1  Thank Lynne2751965
Reviewed 8 June 2018 via mobile

I visited the spa on a Thursday afternoon with my mother, as I took her for a belated birthday treat. It was fairly quiet and we had the spa to ourselves at some points. We loved every minute! It was small but had great facilities:...More

Thank Thalitaaa1
Reviewed 6 May 2018 via mobile

We would like to say a massive thank you to the therapist Lauren and liset for treatments on Friday 4th may 2018. They are apsoluty amazing. We had a back neck shoulder aromatherapy, Such a wonderful relaxing hotel with super experience. Recommended for couples ⭐️any...More

Thank KatyW316
Reviewed 30 April 2018

I enjoyed a spa day here for my birthday, which fell on a Tuesday. We purchased a package which was access to the facilities, a 25 minute exfoliation treatment, a 25 minute back massage and lunch. First of all, we had a warm welcome and...More

Thank Missholiday00
Reviewed 25 April 2018

Great spa with lovely facilities, staff were really helpful and friendly. I had a deep tissue massage which was excellent and would highly recommend veronica!

Review collected in partnership with this attraction
Thank Deniece M
Reviewed 24 April 2018

Ladies working were very helpful and did everything perfectly.The spa was kept clean and proffesional looking.

Review collected in partnership with this attraction
Thank angeliquebrown99
Reviewed 13 April 2018

Very good service. Good way to energize. The jacuzzi was perfect. Massage service was not rushed but done brilliantly. Food in the restaurant was impressive.

Review collected in partnership with this attraction
Thank TRDO
Reviewed 12 April 2018

Great experience in a cool classy hotel. Earlier you go the better as spa area is small and when busy not very comfortable

Review collected in partnership with this attraction
Thank Ali K
Reviewed 12 April 2018

Everybody at the spa was very helpful, loved the snow room. I would also recommend the afternoon tea which was amazing.

Review collected in partnership with this attraction
Thank frankola75
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