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Richard Ward Hair and Metrospa

Closed Now: 8:30 AM - 8:00 PM
Open today: 8:30 AM - 8:00 PM
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Review Highlights
Fantastic experience

For the first time I’ve bern introduced balayage my my colourist Ryan, it’s given me an... read more

Reviewed 3 weeks ago
bevmelia
,
London, United Kingdom
via mobile
Horrible

Came to visit a friend in the neighbourhood and was demisgusted by the service I got. Not relaxing... read more

Reviewed 3 weeks ago
686clairetaylor
,
Bradford, United Kingdom
via mobile
Read all 88 reviews
13
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Certificate of Excellence
Traveller Overview
  • Excellent72%
  • Very good2%
  • Average2%
  • Poor7%
  • Terrible17%
1 week ago
“Trerrible manicure”
3 weeks ago
“Fantastic experience”
About
The SALON Richard’s uber-cool award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Past winner of Hair Magazine’s London Salon of the Year, the salon...more
Closed Now
Hours Today: 8:30 AM - 8:00 PM
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Contact
82 Duke of York Square | Sloane Square, London SW3 4LY, England
Chelsea
Website
+44 20 7730 1222
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Reviews (88)
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1 - 10 of 84 reviews
Reviewed 1 week ago via mobile

Went for a manicure as a treat for my birthday. Firstly outside the price says £22 but inside it is £35. Then the man at the desk was so rude! The girl doing the manicure was lovely but there was not hand massage, no cuticle...More

Thank SeEkKiErJk
Reviewed 3 weeks ago via mobile

For the first time I’ve bern introduced balayage my my colourist Ryan, it’s given me an unbelievable colour and one I can live with whilst it grows out. I’ve been having my hair coloured for over 25 years and this had given me the most...More

Thank bevmelia
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 2 weeks ago

Dear bevmeli, Thank you so much for letting us know how delighted you are with your colour, it is so good to here that Ryan established your colouring wish list and exceeded your expectations. We very much look forward to welcoming you back into the...More

Reviewed 3 weeks ago via mobile

Came to visit a friend in the neighbourhood and was demisgusted by the service I got. Not relaxing at allMore

1  Thank 686clairetaylor
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 2 weeks ago

Dear 686clairetaylor. Thank you for taking the time to give us your feedback although albeit very disappointing for me to read, I can only apologise that we did not live up to expectation on this occasion. At Richard Ward, not only do we pride ourselves...More

Reviewed 1 October 2018

Haircut for £195.00. Speechless. Been here for a year and little by little my hair has become so thin its like straw. This is the second time it has been cut wrong. So I went back to them to put it right but was made...More

1  Thank Tracey L
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 5 October 2018

Dear Tracey L, I am sorry we have not lived up to expectation during your visit with us and I am saddened that this is the first I have heard about you being unhappy with your hair especially as you feel it has been cut...More

Reviewed 23 August 2018

I was searching for a smoothing treatment and found Denise at Richard Ward. Denise gave me a keratin treatment and a haircut. I can honestly say my hair has never looked so good. She managed to use the treatment to give my hair body whilst...More

Thank Joanna W
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 31 August 2018

Dear Joanna W, Thank you so much for giving us such a great review, I am so glad you found Denise, it's so important that we get the right fit between the client and stylist and Denise is one of those rare all-round talents. Even...More

Reviewed 9 June 2018 via mobile

I went yesterday. Had booked someone else but missed my appointment. So, went to Adolfo who is Italian. Super friendly and tries his best to make you feel confortables but not only that: the haircut was also amazing. He took about 1.45 to finish and...More

3  Thank Lotusflower111
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 15 August 2018

Dear Lotusflower, Thank you, thank you for taking the time to give us your review I really appreciate it. I am glad that you are so delighted with your haircut, Adolfo is a really gifted professional but it is also really encouraging to hear that...More

Reviewed 7 May 2018

I visited the Richard Ward salon based on the recommendation of a friend whose hair always looks fantastic. I had by hair cut by Joey. While the cut cost more than I usually spend on a haircut, I feel it was worth every penny. I...More

Thank Emily G
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 15 August 2018

Dear Emily G, Great to receive a review like this so thank you for taking the time, it just shows that the consultation is as important as the service, a good stylist will always give an in-depth view to manage expectations and set achievable boundaries,...More

Reviewed 25 March 2018 via mobile

Richard Ward hair & metrospa is the best salon in London. I love coming to the salon to get all my treatments. The staff are so friendly and a wonderful atmosphere within the salon. Pia completes all my beauty treatments for me and I look...More

2  Thank SMG1942
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 15 August 2018

Dear SMG1942, Thank you so much for taking the time to give us your feedback on your experience within the salon and specifically on the team members that look after you while you are with us. New clients are always welcome through our door but...More

Reviewed 10 March 2018 via mobile

I had the pleasure of having a full leg wax with the lovely Pia. I have been to many salon's over the years for waxing so have vast experiences with many therapists, none of which made me feel as relaxed as Pia. From the moment...More

3  Thank LizzyE74
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 21 March 2018

Dear LizzyE74, Thank you for taking the time to give us such a great review in regards to Pia and your customer experience, we are very proud of the high level of expertise delivered from out therapists but it is always lovely to hear from...More

Reviewed 10 March 2018 via mobile

I work nearby and popped in to have a manicure. I'm usually very fidgety and bore easily but the manicurist named Pia was so attentive and friendly, we were chatting the whole way through! The salon is modern and relaxing and I really enjoyed the...More

2  Thank Nicola M
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 21 March 2018

Dear Nicola M, Thank you for taking the time to give us your feedback on your time with Pia at the salon, she has a very natural down to earth way of putting her clients at ease during their time with her, if you loved...More

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Nearby
Chelsea
Wealth courses through The King's Road, Chelsea's
upmarket artery of West London life packed with shops,
eateries and glitzy nightspots. For people-watching at
its best and luxury retail therapy that's largely
unrivalled, this area cannot be missed. But if this
showy street starts to overwhelm or a moment of price
tag shock sends you reeling, a quick detour down
pretty much any of many King's Road veins will reveal
...More
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