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Richard Ward Hair and Metrospa

82 Duke of York Square | Sloane Square, London SW3 4LY, England
+44 20 7730 1222
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Review Highlights
Very nice haircut, super comfortable with the stylist

I went yesterday. Had booked someone else but missed my appointment. So, went to Adolfo who is... read more

Reviewed 9 June 2018
Lotusflower111
,
London, United Kingdom
via mobile
Amazing Haircut!

I visited the Richard Ward salon based on the recommendation of a friend whose hair always looks... read more

Reviewed 7 May 2018
Emily G
,
Brussels, Belgium
Read all 85 reviews
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The SALON Richard’s uber-cool award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Past winner of Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’ and is home to over 170 innovative hair and beauty treatments; Metrospa, the salon’s unique brand of city day spa, is a state-of-the-art pampering zone featuring expert therapists and our exclusive CARITA range. Richard’s unique team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s floor manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa one of the most ‘ultra-glamour salons’ not only in Europe but world-wide.
  • Excellent72%
  • Very good2%
  • Average1%
  • Poor9%
  • Terrible16%
Travellers talk about
“waxing” (2 reviews)
“therapist” (4 reviews)
“facial” (2 reviews)
Closed
Hours
Hours Today: Closed
LOCATION
82 Duke of York Square | Sloane Square, London SW3 4LY, England
Chelsea
CONTACT
Website
+44 20 7730 1222
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"waxing"
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"therapist"
in 4 reviews
"facial"
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"beauty"
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"chelsea"
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1 - 10 of 81 reviews

Reviewed 9 June 2018 via mobile

I went yesterday. Had booked someone else but missed my appointment. So, went to Adolfo who is Italian. Super friendly and tries his best to make you feel confortables but not only that: the haircut was also amazing. He took about 1.45 to finish and...More

2  Thank Lotusflower111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2018

I visited the Richard Ward salon based on the recommendation of a friend whose hair always looks fantastic. I had by hair cut by Joey. While the cut cost more than I usually spend on a haircut, I feel it was worth every penny. I...More

Thank Emily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018

Decided to treat myself to a 'no expense spared' haircut. I chose Nando, apparently one of the best hairdressers at Richard Ward and could not have been more disappointed. Expected so much more. Came away very disappointed. Little advice, no conversation at all and a...More

2  Thank lh032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 March 2018 via mobile

Richard Ward hair & metrospa is the best salon in London. I love coming to the salon to get all my treatments. The staff are so friendly and a wonderful atmosphere within the salon. Pia completes all my beauty treatments for me and I look...More

2  Thank SMG1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

I had the pleasure of having a full leg wax with the lovely Pia. I have been to many salon's over the years for waxing so have vast experiences with many therapists, none of which made me feel as relaxed as Pia. From the moment...More

3  Thank LizzyE74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 21 March 2018

Dear LizzyE74, Thank you for taking the time to give us such a great review in regards to Pia and your customer experience, we are very proud of the high level of expertise delivered from out therapists but it is always lovely to hear from...More

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Reviewed 10 March 2018 via mobile

I work nearby and popped in to have a manicure. I'm usually very fidgety and bore easily but the manicurist named Pia was so attentive and friendly, we were chatting the whole way through! The salon is modern and relaxing and I really enjoyed the...More

2  Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 21 March 2018

Dear Nicola M, Thank you for taking the time to give us your feedback on your time with Pia at the salon, she has a very natural down to earth way of putting her clients at ease during their time with her, if you loved...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

Firstly this salon is amazing, I was booked in to see a beauty therapist called Pia and left feeling a million dollars! The place is lush, a lovely space to spend a rainy afternoon. I had a facial and a manicure. I am a mother...More

2  Thank Stellatik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 21 March 2018

Dear Stellatik, Thank you so much for giving us your feedback on your experience while at the salon, it is so lovely to get positive feedback in regards to one of the team and I am delighted Pia seems to have exceeded the expectation of...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

The curling tong is not great - the hair dryer is ok - but I am most disappointed that the company after sales is Appalling!! - used the product once to try, wanted to exchange or refund 2 days later and the company said No...More

1  Thank quinton2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 5 January 2018

Dear quinton2, Richard Ward Hair and Metrospa have never manufactured any electrical equipment such as curling tongs or hair dryers, Richard did, however, endorse electricals for a company called Diva which were distributed in Boots, Richards endorsement of these electrical finished some years ago so...More

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Reviewed 24 November 2017

David did some beautiful highlights for me. I have had a full head of highlights in the past, but this time had a half head. My hair is naturally dark blonde and David has done lovely subtle highlights for me. Got lots of compliments! Tommy...More

Thank Abi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 22 December 2017

Dear Abi B, Thank you so much for taking the time to give us your feedback, I really appreciate it. Customer feedback is essential for us to maintain the levels of expertise we consistently offer to our clients, so we welcome anything that is constructive...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

I have short hair and always apprehensive whenever I go to have my hair cut ! Chloe cut my short hair amazingly. I will definitely be a model for her again if she needs models. Thank you Chloe and the stylist that guided her through.More

Thank jacquijenkins2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin H, Manager at Richard Ward Hair and Metrospa, responded to this reviewResponded 17 November 2017

Dear Jacquijenkins2, Thank you so much for taking the time to give us your feedback, the education for our apprentice team is vital to the longevity and growth of our business and it is a delight to hear about them exceeding their clients/models expectation of...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Chelsea
Wealth courses through The King's Road, Chelsea's
upmarket artery of West London life packed with shops,
eateries and glitzy nightspots. For people-watching at
its best and luxury retail therapy that's largely
unrivalled, this area cannot be missed. But if this
showy street starts to overwhelm or a moment of price
tag shock sends you reeling, a quick detour down
pretty much any of many King's Road veins will reveal
...More
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