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The Bannatyne Spa - CLOSED

Review Highlights
Nice standard of treatment, Zero organisation skills

We were gifted a couples Mini Spa break. We settled on the 15 minute facial each at Millbank. We... read more

Reviewed 13 April 2017
Vicky S
,
Essex, United Kingdom
Such disappointment of our day.

I hope people can read reviews before booking a spa treatment. This is my first ever negative... read more

Reviewed 17 May 2017
Lana05h
,
London, United Kingdom
Read all 76 reviews
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Traveller Overview
  • Excellent5%
  • Very good10%
  • Average19%
  • Poor15%
  • Terrible51%
16 May 2017
“Such disappointment of our day.”
13 May 2017
“It's ok!”
About
In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The...more
Contact
4 Millbank, London SW1P 3JA, England
Westminster
Website
+44 20 7233 3579
Call
Most Helpful Positive Review
Reviewed 19 July 2015

After receiving my "spa day voucher" i looked as always on trip advisor for reviews to see what people think and was horrifies by what i read,anyways i can see from web site its not a stately home somewhere in a beautiful setting it is...More

7  Thank Karen H
Most Helpful Critical Review
Reviewed 17 May 2017

I hope people can read reviews before booking a spa treatment. This is my first ever negative review. It was a birthday present from my husband and my kids, so I decided to take a friend and have a fun girl’s day. As we both...More

5  Thank Lana05h
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 18 May 2017

Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as...More

Reviews (76)
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1 - 10 of 76 reviews
Reviewed 17 May 2017

I hope people can read reviews before booking a spa treatment. This is my first ever negative review. It was a birthday present from my husband and my kids, so I decided to take a friend and have a fun girl’s day. As we both...More

5  Thank Lana05h
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 18 May 2017

Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as...More

Reviewed 14 May 2017 via mobile

I would agree with most of the reviews on here. My treatments were lovely (a body polish and neck, back and shoulder massage), although the oils weren't the nicest smelling. But the therapist was nice and the massage in particular was fantastic. We also enjoyed...More

Thank kezzer1976
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 14 May 2017

Thank you for taking the time to review Bannatyne Spa Millbank. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to date on...More

Reviewed 13 May 2017 via mobile

This place needs to be shut down and renovated. It's dilapidated standard is utterly unacceptable for such a facility in an upmarket area of London. I brought my friend here to treat her for her birthday and just wish I'd read the reviews first as...More

5  Thank claralara2016
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 14 May 2017

Dear Clara Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision...More

Reviewed 1 May 2017 via mobile

We booked our spa day using a red letter voucher we received for Christmas , and was very much looking forward to it. Myself and my partner spent an additional £118 on more treatments and could not wait for our relaxing, luxurious spa day. This...More

2  Thank DanniAmato
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 4 May 2017

Dear Danni Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision...More

Reviewed 25 April 2017

We visited Millbank on Sunday 23th April 2017 on a voucher. Our confirmation email did not state timings so we called the spa around lunch time. No one answered the phone, it was only on the 3rd call did somebody answer. Our experience at reception...More

Thank Daniel W
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 26 April 2017

Dear Dan Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision...More

Reviewed 13 April 2017

We were gifted a couples Mini Spa break. We settled on the 15 minute facial each at Millbank. We thought this was too little activity to travel all the way for so we each added an additional treatment. This was all to be arranged over...More

1  Thank Vicky S
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 15 April 2017

Dear Vicky Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision...More

Reviewed 9 April 2017 via mobile

Staff here are lovely and welcoming. We had a voucher purchase through another company which included a massage, facial and nail paint. We had our treatment in a nice clean room and it was very relaxing, the treatment rooms are better than the other parts...More

Thank Shreena P
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 11 April 2017

Dear Shreena Thank you for taking the time to review Bannatyne Spa Millbank. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

Reviewed 28 March 2017

Boycott "Bannatyne Gym" when your membership expires. Join another, but ask the question about security and compensation if a theft occurs. Ask to see the insurance documents and ask where it states. That in the case of theft from a locker, no compensation will be...More

2  Thank Matt N
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 1 April 2017

Dear Matt Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision...More

Reviewed 19 March 2017

I have never experienced anything as dreadful as today which has compelled me to write my first ever review. The experience was purchased by friends as a birthday gift. My husband and I arrived at 10.30am full of hope for a relaxing and calming day....More

2  Thank 74suzanne
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 20 March 2017

Dear Suzanne Thank you for taking the time to review Bannatyne Health Club & Spa Millbank I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision...More

Reviewed 13 March 2017

I was a little apprehensive after reading the bad reviews so want to counteract these after visiting! We had a great spa day with brilliant massages that lasted the specified amount of time. We joined in with the aqua aerobics class which was great fun...More

Thank Georgia R
Spa M, Manager at The Bannatyne Spa, responded to this reviewResponded 14 March 2017

Dear Georgia Thank you for taking the time to review Bannatyne Spa Millbank. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

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Nearby
Westminster
If you only had an afternoon to experience London on a
grand scale, Westminster would be a wise place to
start. The ornate Houses of Parliament and Westminster
Abbey sit adjacent at a corner of Parliament Square,
and a short stroll along The Mall leads to Buckingham
Palace. Trafalgar Square and Nelson's Column are just
up the road as well. As captivating as the
architecture is, the wonders of Mother Nature are
...More
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