We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Urban Outfitters

#676 of 899 Shopping in London
Closed Now: 10:00 AM - 9:00 PM
Open today: 10:00 AM - 9:00 PM
Review Highlights
scam

I made a purchase on the 4th October 2018,i haven't received the item or my money back and no reply... read more

Reviewed 3 weeks ago
sofiarock
Never again

Honestly the worst place to shop especially online. I ordered in advance to receive for specific... read more

Reviewed 19 October 2018
Passenger825813
via mobile
Read all 69 reviews
4
All photos (4)
Full view
Traveller Overview
  • Excellent5%
  • Very good10%
  • Average7%
  • Poor0%
  • Terrible78%
3 weeks ago
“scam”
18 Oct 2018
“Never again”
About
Closed Now
Hours Today: 10:00 AM - 9:00 PM
See all hours
Local Weather
Powered by Weather Underground
Dec
Jan
Feb
Contact
Kensington High St., London, England
Earls Court
Website
Improve This Listing
Top Selling Tours & Activities in and around London
from US$38.40
More Info
from US$35.90
More Info
from US$72.08
More Info
Reviews (69)
Filter reviews
56 results
Traveller rating
2
3
1
0
50
Traveller type
Time of year
LanguageEnglish
More languages
2
3
1
0
50
See what travellers are saying:
FilterEnglish
Updating list...
1 - 10 of 56 reviews
Reviewed 3 weeks ago

I made a purchase on the 4th October 2018,i haven't received the item or my money back and no reply to email,avoid!!!

Date of experience: October 2018
Thank sofiarock
Reviewed 19 October 2018 via mobile

Honestly the worst place to shop especially online. I ordered in advance to receive for specific date and they shipped it to the wrong facility TWICE!! It took about week before Anyone could really help To make a long story short I never got my...More

Date of experience: August 2018
2  Thank Passenger825813
Reviewed 11 October 2018 via mobile

I ordered a crosley record player that my wife really wanted for our anniversary that showed in stock and paid for 2day shipping since I was going to be out of town for business on out actual anniversary date. Order showed that it would arrive...More

Date of experience: October 2018
2  Thank U9495BNpeter
Reviewed 18 September 2018

Urban Outfitters gives you a shipment arrive date but it means nothing. Warehouse doesn't work on weekends and also takes several days to process before it even ships which they don't state. They do not state "expected arrive date between x - x", instead they...More

Date of experience: September 2018
1  Thank Nancy C
Reviewed 5 September 2018

I think it is really important that we vote with our feet. These companies hide themselves away behind an on line wall and it is impossible to speak to anyone when your delivery does not turn up. This has happened to me on a regular...More

Date of experience: September 2018
1  Thank 443fiona
Reviewed 10 August 2018

bad management. unethical. defective item sent and won't return or replace!! buyer beware. i'm reporting them as well.

Date of experience: August 2018
2  Thank ringo a
Reviewed 31 July 2018

Have never been more annoyed . After waiting for a month (when international orders are suppose to be 1-2 weeks according to their site) plus a $30 international shipping fee I was disappointed to find out that the wrong item was shipped. I e-mailed their...More

Date of experience: July 2018
3  Thank Catherine G
Reviewed 13 July 2018

Literally the WORST customer service ever. I keep telling you guys I don't live in the US and cannot call as it's very expensive. But 6 emails with you guys later, you're STILL telling me to call, it's like no one is reading my emails...More

Date of experience: May 2018
2  Thank nunv
Reviewed 16 June 2018 via mobile

I placed an order on 8th June and on 14 send an email regarding my order and was replied that it was to be dispatched soon. I send an another email on 15th soon after hour I received an email saying they have cancelled my...More

Date of experience: June 2018
5  Thank Mahesh B
Reviewed 27 May 2018 via mobile

I love the clothing and have spent a lot of money to this company. I have had problems receiving my orders online. They gave the option to put 2 addresses online for delivery so I put both of my parents addresses and every five items...More

Date of experience: May 2018
4  Thank memberberries
View more reviews
Nearby
Nearby HotelsSee all 1,085 nearby hotels
Royal Garden Hotel
4,075 reviews
.08 km away
B’Shan Apartments
93 reviews
.09 km away
Seraphine London Kensington Gardens
506 reviews
.11 km away
London Aparthotel
56 reviews
.14 km away
Nearby RestaurantsSee all 25,591 nearby restaurants
Park Terrace Restaurant
767 reviews
.10 km away
Min Jiang
733 reviews
.10 km away
Cote Brasserie - Kensington
1,175 reviews
.04 km away
Whole Foods Market
928 reviews
.08 km away
Nearby AttractionsSee all 6,444 nearby attractions
18 Stafford Terrace - The Sambourne Family Home
117 reviews
.56 km away
Kensington
141 reviews
.39 km away
Kensington High Street
214 reviews
.28 km away
St Mary Abbots Church
32 reviews
.16 km away
Questions & Answers
Get quick answers from Urban Outfitters staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines