We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
The Gym and Swimming Pool at the Spa Hotel

I have nothing but praise for the staff and facilities at the Spa Hotel's gym and swimming pool. I... read more

Reviewed 1 week ago
Reg-user1
,
United Kingdom
Afternoon tea package

I booked this package last month for my Husbands birthday treat. Let me tell you we were not... read more

Reviewed 2 weeks ago
Liz W
,
Crowborough, United Kingdom
via mobile
Read all 56 reviews
26
All photos (26)
Full view
Traveller Overview
  • Excellent34%
  • Very good16%
  • Average17%
  • Poor17%
  • Terrible16%
1 week ago
“The Gym and Swimming Pool at the Spa Hotel”
2 weeks ago
“Afternoon tea package”
About
Local Weather
Powered by Weather Underground
Dec
Jan
Feb
Contact
Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
Website
+44 1892 520331
Call
Improve This Listing
Reviews (56)
Filter reviews
56 results
Traveller rating
18
9
10
10
9
Traveller type
Time of year
LanguageEnglish
18
9
10
10
9
See what travellers are saying:
FilterEnglish
Updating list...
1 - 10 of 56 reviews
Reviewed 1 week ago

I have nothing but praise for the staff and facilities at the Spa Hotel's gym and swimming pool. I joined the gym 11 months ago following a very stressful few months which had left me very unfit; and after a solid induction I began using...More

Date of experience: November 2018
Thank Reg-user1
Reviewed 2 weeks ago via mobile

I booked this package last month for my Husbands birthday treat. Let me tell you we were not disappointed!! We arrived just before midday, parked right outside the entrance even with reserved parking in some spots! Lovely welcome from very professional staff. Arrived at the...More

Thank Liz W
Reviewed 19 October 2018

I attended the Spa Hotel back in March,for the weekend,and had a back and head massage as part of the hotel package.I found the treatments very beneficial,so i now return to the Spa Hotel, every fortnight to see Amy,and have a back massage,and I now...More

Date of experience: March 2018
Thank barrybarnes7
Reviewed 15 September 2018 via mobile

After being a member at the spa for a while a friend and I have decided to leave. The standard of cleanliness has been appalling here for a while. The dirt and grease in the pictures is due to a build up over a while...More

Thank len5462018
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 25 September 2018

Thank you for your review. As always we value any feedback received good or bad at the club and look to put right any criticisms that arise. Your feedback will be dealt with and staff members will be spoken to promptly. This is the first...More

Reviewed 25 August 2018

I have been a member of the Spa Spa for many years, but have to say this was the BEST place for a wax treatment. If you want a quick, perfectly executed result, please see Amy as she is amazing. The room is warm and...More

Date of experience: August 2018
Thank Michelle B
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 29 August 2018

Thank you for your lovely review. We are so pleased you enjoy visiting SpaSpa and have done so for many years. I have passed your feedback to the SpaSpa Team and Management as it's so gratefully received. We hope to continue welcoming you in SpaSpa...More

Reviewed 31 July 2018 via mobile

Unfortunately I can’t comment on the facilities as I never made actually managed to book an appointment. I called 5 times and left 2 messages with no one getting back to me. I have since gone elsewhere. Very disappointing.More

Date of experience: July 2018
Thank LKW309
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 7 August 2018

Thank you for your review. I am very sorry that you have been experiencing problems contacting our spa. This is very strange indeed as calls into the hotel are manned 24/7 so it is very unlikely we would have missed 5 calls, we also have...More

Reviewed 1 June 2018 via mobile

The spa gym is a very nice place to go in Tunbridge Wells and the staff which is Paul the manager Alex the personal trainer and Sam and the rest of the Team that run the spa club is Absolutely fabulous. I would recommend this...More

Date of experience: June 2018
Thank Freedom777032
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 7 August 2018

Thank you for your wonderful review. We are so delighted you enjoy visiting our spa and gym and find the staff so fabulous. We love welcoming you and hope to do so for many years to come :)

Reviewed 18 May 2018

I have had various treatments whilst using the spa hotel from massage facials manicures body scrubs and fake tan. I have always been more than pleased with the quality of treatment and service I received. The appointment time was met and I never felt rushed....More

Date of experience: May 2018
3  Thank jaynepritchard326
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 7 August 2018

Thank you for your lovely review. We are so delighted you enjoy visiting SpaSpa and we hope to be able to continue to welcome you for many years to come.

Reviewed 18 May 2018

Been a member here for a year & can honestly say I have never been disappointed with anything provided.Tried & tested the pool/personal training/massage&can say the service provided reflected the high standards required to run this type of facility.Everybody involved from those in charge to...More

Date of experience: February 2018
Thank silverhills
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 7 August 2018

Thank you for your truly wonderful review. We are so pleased you enjoy being a member of Spa Health and we hope to continue welcoming you in the future.

Reviewed 11 February 2018 via mobile

Avoid Avoid Avoid I booked the Retreat PackageI found the experience to be very disappointing and sometimes quite stressful. Firstly I had to park at the bottom car park and my choices was to climb a very steep hill or a massive set of steep...More

Date of experience: February 2018
Thank Cruiser483649
View more reviews
Nearby
Nearby HotelsSee all 14 nearby hotels
The Royal Wells Hotel
330 reviews
.26 km away
Travelodge Tunbridge Wells
656 reviews
.28 km away
Smart and Simple Hotel
232 reviews
.33 km away
Russell Hotel
209 reviews
.35 km away
Nearby RestaurantsSee all 330 nearby restaurants
Water Margin
49 reviews
.44 km away
The Mount Edgcumbe
594 reviews
.21 km away
Thackeray's
794 reviews
.40 km away
Cote Brasserie - Tunbridge Wells
896 reviews
.51 km away
Nearby AttractionsSee all 134 nearby attractions
Tunbridge Wells Forum
137 reviews
.67 km away
Calverley Grounds
113 reviews
.51 km away
Trinity Theatre
64 reviews
.44 km away
Assembly Hall Theatre
126 reviews
.60 km away
Questions & Answers
Get quick answers from Spa Spa at The Spa Hotel staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines