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Review Highlights
Can't ask for better

We were met and taken to our hotel in a comfortable clean car. The driver spoke excellent English... read more

Reviewed today
MarcKenya
,
Hitchin, United Kingdom
via mobile
Second time of using them and there will be a third ... and a forth etc.

Again; excellent! This time we used them to transport us from the airport to our a hotel near... read more

Reviewed yesterday
LancashireBells21
,
Lancashire
Read all 1,215 reviews
11
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Traveller Overview
  • Excellent49%
  • Very good11%
  • Average8%
  • Poor7%
  • Terrible25%
Travellers talk about
“return journey”(109 reviews)
“malaga airport”(18 reviews)
About
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Hours Today: 8:00 AM - 6:00 PM
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Suggested duration: < 1 hour
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Contact
Brighton BN1 1ND, England
Website
+44 1273 828200
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Reviews (1,215)
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All reviewsreturn journeyflight was delayedmalaga airportdriver waitingalways on timetaxi transferbrilliant servicefirst classvehiclearrivalstextspunctual
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1 - 10 of 1,126 reviews
A TripAdvisor Member
32
Reviewed today via mobile

I feel this company has consistently failed to fulfil the service promised when I booked recent private transfers from and to Panama Airport. On arrival at Panama no one was waiting to collect me -it took two telephone calls to finally out me in touch...More

Thank A TripAdvisor Member
Reviewed today via mobile

We were met and taken to our hotel in a comfortable clean car. The driver spoke excellent English and pointed out many sites on Route. Superb!

Thank MarcKenya
Reviewed yesterday

Again; excellent! This time we used them to transport us from the airport to our a hotel near Jumeirah Beach, Dubai. Granted, we didn't get as many texts as we did when we used the company in Tenerife in April, In Tenerife, the company texted...More

Thank LancashireBells21
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded today

Dear Customer, I am delighted to read that your transfer experiences with us have been enjoyable, and hope that you had a pleasant time away. We thank you for taking the time to provide us with your kind feedback, and for your continued loyalty and...More

Reviewed yesterday

Waited from 15 mins before allocated time rang after it was 15 mins late told it would be 10 mins then rang again after another 15 mins told it was 5 mins away. Rang third time after another 10 and told it had sat outside...More

Thank Durham9
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded today

Dear Customer, We are so very sorry to hear about your experience. Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this immediately? Kind Regards Ellie Customer Services

Reviewed yesterday via mobile

Always such an efficent service with lovely drivers. They are polite and helpful. Travelling on my own with my 8yr old son was made so much easier by holiday taxi.More

Thank Frankie_says87
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded today

Dear Customer, We are delighted to read that your transfer experiences with us have been enjoyable, and very much hope that you had a pleasant time away. I thank you for taking the time to provide us with your kind feedback, and very much hope...More

Reviewed 2 days ago via mobile

Tried to get the Transfere changed to go to the airport no one answers the phones nor emails we had to get a private taxi and holiday taxis won't pay costs for what they say that there system was down on the day we tried...More

Thank Diane B
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded yesterday

Dear Customer, We are so very sorry to hear about your experience, which certainly is not acceptable. Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this immediately? Kind Regards Ellie...More

Reviewed 2 days ago via mobile

Booked a taxi from Valencia airport to Peniscola 1.5 hour drive. Reasonably priced for 4 adults and 2 teens. Flight with Ryanair from Bristol was delayed so instead of flying at 7.50pm we took off at 10.30 pm. This meant that our driver would need...More

Thank Tracy B
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded yesterday

Dear Customer, I am pleased to hear that your transfer experience with us met your expectations, and are grateful to you for taking the time to provide us with your feedback on this. We endeavour to provide our customers with the highest standard of travel,...More

Reviewed 2 days ago

I booked a speedy shuttle from Palma, with no more than 4 drops..we were 12th drop They never even bothered to collect us on return journey, I waited over an hour.. I have been communicating complaining for months.. we ended up having to get a...More

Thank Pam M
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded yesterday

Dear Customer, Thank you for taking the time to notify us of this recent experience with your transfer. We are of course sorry to hear of your disappointment in this instance, as we always endeavour to provide our customers with a high standard, happy travel...More

Reviewed 2 days ago via mobile

Have used this Company in Spain, with super service. Booked Paris CDG to City, scheduled pick up Friday 17th August, 1.30 pm. No driver waiting. Only answer machine on local company number. After 45mins, called UK number for Holiday Taxis, waited on hold for 10...More

Thank beew1
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded yesterday

Dear Customer, We are so very sorry to hear about your experience, which certainly is not acceptable. Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this immediately? Kind Regards Ellie...More

Reviewed 2 days ago via mobile

I arrived in Egypt in Hurghada and my car wasn’t waiting for me. I had to look around at 2.00am looking for this man in a dangerous envoirment. The Horrible old and rusty car was outside the airport area with all strange people around. Car...More

Thank Paolo A
HTXCustomerServices, Customer Services at Holiday Taxis, responded to this reviewResponded today

Dear Customer, We are so very sorry to hear about your experience, which certainly is not acceptable. Would you kindly send us an email to customerservices@holidaytaxis.com with the above information, your contact details and booking reference, so we can investigate this immediately? Kind Regards Ellie...More

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Questions & Answers
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sablasvegas
4 February 2018|
AnswerShow all 6 answers
Response from Robert R | Reviewed this property |
Not had this problem but have had issues with the poor type of vehicle that we have been asked to use - 20 year old minibus for 2 people Never going to use HT again!! Good luck with the refund!!
0
Votes
a1eyo
1 February 2018|
AnswerShow all 5 answers
Response from Pam M | Reviewed this property |
sorry only used them in europe
1
Vote
milhaddock
24 October 2017|
Answer
Response from HTXCustomerServices | Property representative |
Good morning, We apologies for the inconvenience. Please provide us booking reference number so we can pass this information to our customer service team to investigate. Once customer service team will receive this... More
0
Votes